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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.3
323 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 323 reviews

April 03, 2024

Don’t waste your money or time! Communication is terrible; you’ll be sitting for 3 hours but they haven’t even begun to work on your vehicle. Johnathon is horrid to work with; he wo More

by riffle-bootleg-0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathn
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

Thank you for sharing your concerns. I apologize for the dely and inconvenience and frustration you experienced with our service department. This situation is not reflective of the service we aim to provide. Your feedback is crucial, and I want to use this as a learning opportunity to improve our processes. Could you please contact me directly so we can discuss this further and work towards a resolution? Kimono Cooper General Manager Sterling McCall Buick GMC (713) 776-4600 kcooper@Sterlingmccallcadillac.com

Apr 04, 2024 -

riffle-bootleg-0o responded

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! Sterling GMC is terrible with communication; so I’m surprised about the Fake “ill look into it” I recommend Classic Elite GMC in Katy. Have a blessed day! Take your business elsewhere Sterling GMC is not deserving of it.

Apr 04, 2024 -

riffle-bootleg-0o responded

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! For example: my power steering was having problems, instead of diagnosing, they go straight to the pump and my warranty authorizes the repair. Once I took it to Classic Elite, they indicated the power steering is failing due to a leak in the water pump; both parts covered by my warranty btw! ( from my understanding deals with the engine coolant). Sterling GMC is terrible with communication; so I’m surprised about the Fake “I’ll look into it” I recommend Classic Elite GMC in Katy.

April 02, 2024

My experience was great. Eugene did a great job in taking care of my needs. More

by cintr1039
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene, James Arce, Luis Guerra
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a great experience and that Eugene provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

Better service than the one in Katy. Thank you Jonathan, service technician and anyone else that did anything regarding my vehicle. More

by vmemm90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Marin and the service technician
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

We're delighted to hear that you had a better service experience with us! Thank you for acknowledging Jonathan, our service technician, and everyone else involved in taking care of your vehicle. Your appreciation means a lot to us, and we're committed to providing top-notch service to all our customers. We're here to ensure your continued satisfaction with our dealership.

March 26, 2024

Awesome service with a smile. Great environment inside as well for those waiting for service More

by datboyjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arce, Luis Guerra
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Mar 28, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Jay went above and beyond to help my son be able to purchase the car of his dreams. I liked the atmosphere and just the dedicated employees. We will definitely be back. More

by Virginia Garcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
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Apr 03, 2024 -

Sterling McCall Buick GMC responded

That's great to hear about your positive experience with Jay and our dealership! We went the extra mile to ensure your son could get the car he wanted. We wish your son many enjoyable miles ahead in his dream car.

March 21, 2024

Great service. I appreciated the time given for the explanation on the diagnosis of the issue. More

by lfalgout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 22, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

How do you sum up a dealership in 15 words or less? ? Well you can’t because you can’t sum up Family honesty hard-working people that goes that extra mile just for you. Takes all the fear out of buying More

by hollydel08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh , James Arce, Luis Guerra
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Mar 22, 2024 -

Sterling McCall Buick GMC responded

It sounds like you had a fantastic experience at Sterling McCall Buick GMC, especially with Josh's exceptional service! It's great to hear that we went the extra mile to make your experience memorable and that you consider us your family dealership. Enjoy your new vehicle!

Mar 22, 2024 -

hollydel08 responded

Thank you again..

March 18, 2024

Taking forever for any service, been there five times for gmc recall repair, not recommend More

by houstonorange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Digital AirStrike, James Arce, Luis Guerra
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Mar 18, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager | Kcooper@group1auto.com

March 13, 2024

Great place to buy a vehicle. My sales person was excellent he was very nice and polite, and made sure that we were well taken care of. More

by Al
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Fenske, James Arce, Luis Guerra
Report | Print
Mar 15, 2024 -

Sterling McCall Buick GMC responded

We're thrilled to hear that you had a great experience buying a vehicle with us! Providing excellent customer service is our priority, and it's fantastic to hear that your salesperson ensured you were well taken care of throughout the process. Thank you for your kind words, and we appreciate your business. We look forward to serving you again in the future!

March 09, 2024

I see the level of professionalism in your sales representatives and looking forward seeing more in future. More

by hiomisade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan, Digital AirStrike, James Arce, Luis Guerra
Report | Print
Mar 13, 2024 -

Sterling McCall Buick GMC responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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