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Sterling McCall Acura
Houston, TX
1,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,047 reviews
August 20, 2015
Darrell was extremely helpful!!! Outstanding service from Darrell Babineaux!!!!Enjoyed the entired experience! Come see Darrell for a awesome service. He was very helpful,honest and v Outstanding service from Darrell Babineaux!!!!Enjoyed the entired experience! Come see Darrell for a awesome service. He was very helpful,honest and very friendly!! Thanks again for all your help!!! More
by Jen2000
Employees Worked With
Darrell Babineaux
August 03, 2015
New car experience Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rd Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rdx and a tlx and he helped us make a great decision. More
by DLaw2015
Employees Worked With
Russell McKinley
August 01, 2015
Russel is the Man to Talk To Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the process as best he could. On top of that, when it came time to talk numbers he was actually willing to move on the pricing rather become offended like so many other sellers do. Chris the Financing manager was also extremely helpful in finding a lender with a low APR and reasonable payments for my budget. I'm a bartender and the fact that a large portion of my income is cash some times makes it difficult to prove how much I make, but these guys really worked hard to make sure I got the Car I wanted for the price I wanted and the fit it in the budget rang I needed. No only that, but I left a very important metal in my trade in car and Russel went out of his way to ensure it got back to me and I will never forget that act of kindness. Sterling should really be thankful for this team because I will be coming to them first the next time I buy. Thanks Russel. More
by JonathPorter
Employees Worked With
Russel
July 31, 2015
Great service by Russell Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come again! More
by laiyuancarbuyer
Employees Worked With
Russell McKinley
June 14, 2015
Awesome! Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Exp Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Experience Raad O. Sales Manager. More
by Firas Obaidy
Employees Worked With
Mohammed Kahn
February 16, 2015
Just go to Mo I wish I could buy every car from Mohammad Khan. Just plain sensible service to get you exactly what you want without the frustration of car dealer a I wish I could buy every car from Mohammad Khan. Just plain sensible service to get you exactly what you want without the frustration of car dealer antics. We sought him out again from an experience ~6 years ago and will do so again if he hasn't retired by then. More
by Acura Buyer
Employees Worked With
Mohammed Kahn
December 27, 2014
Sleazy salesmen The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john eagle acura who did not have the color but otherwise a much better dealership. The salesman "Hermi Manuel" promised numbers on the phone that he did not honor. The trade in value was extremely poor in comparison to john eagle acura who gave a much higher appraisal a few hours before sterling mccall's appraisal. I had 2 young kids with me and the waiting games the salesman was playing was very frustrating. In general the staff ...salesmen, finance looked very unprofessional and the showroom looked very shady in comparison to John eagle which is leaps and bounds not only better but very professional staff. More
by Conikev
Employees Worked With
Hermie Manuel
December 21, 2014
Sales manager is horrible. We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the sales manager would give a good price on the car we are looking at. The agent came back with a paper with the manager writing "the price is too low even for auction, thank you" That's HORRIBLE customer service and will NOT recommend this place at all. More
by kevin b.
Employees Worked With
forgot, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn
November 26, 2014
STAY AWAY FROM THIS STEALERSHIP Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the deal Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the dealer now wants me to spend over $1200 to supposedly fix the issue. These folks are TOTALLY DISHONEST SO STAY AWAY. More
by UnfortunateAcuraOwner
Employees Worked With
Tim Machuca
August 18, 2014
AWFUL!!!!!!!!!!!!!!!!!!!!! WORST EXPERIENCE FROM SUCH A BIG DEALERSHIP!!!!!!!!!!!!!!!!!!!!I recently bought an 07 Acura TL at this location. It was not a certified car, so withi WORST EXPERIENCE FROM SUCH A BIG DEALERSHIP!!!!!!!!!!!!!!!!!!!!I recently bought an 07 Acura TL at this location. It was not a certified car, so within a week and a half the gas cap light came on so I took it back to get serviced because I tried tightening it and did not work. After they checked the car the service manager calls me to give me a lengthy list of things they found wrong with the car, The gas cap light turned out to be a problem with the evaporator canister valve so that had to be replaced. Also they informed me that the front and side motor mounts were completely broken, also they said the car needed the timing belt replaced and that meant the water pump as well. Also the oil pump seals were leaking. This was a few dollars shy of a $1,000!!!!!!!!!!!!!!!!!!!!!!!!!!!!! For a car I had just bought a couple weeks earlier!! I had not even made the first payment on the car and I already had a grand to invest in it. To make matters worse, the 'warranty' they sold me for the car (that I did not request and stupid mistake of mine that I just signed it when I bought the car) did not cover most of that work. They said they were 'pre-existing' conditions and would not be covered by the warranty!!!! Needless to say I was beyond LIVID!!!!!!!!!!!!!!!!!!!! After fighting with them and me doing my own research I learned an AS IS car is just that. BUT, I was told by mechanics, a lawyer, as well as the lady with the warranty company that this information about the lengthy problems with the car could have been disclosed by the sales person. I FELT BETRAYED AND TAKEN ADVANTAGE OF!!! I HAD TO PAY A GRAND ON A CAR I BOUGHT OFF THIS LOT WITHIN A COUPLE OF WEEKS!!! I just hope others look carefully at what you are buying if it is a used car get it checked because they will want to charge you as much as they can once you take it off the lot. More
by ikjkj67
Employees Worked With
Ray Lee, Charlie Bellomo
