Sterling McCall Acura

Awesome! Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Exp Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Experience Raad O. Sales Manager. More

Sleazy salesmen The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john eagle acura who did not have the color but otherwise a much better dealership. The salesman "Hermi Manuel" promised numbers on the phone that he did not honor. The trade in value was extremely poor in comparison to john eagle acura who gave a much higher appraisal a few hours before sterling mccall's appraisal. I had 2 young kids with me and the waiting games the salesman was playing was very frustrating. In general the staff ...salesmen, finance looked very unprofessional and the showroom looked very shady in comparison to John eagle which is leaps and bounds not only better but very professional staff. More

Sales manager is horrible. We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the sales manager would give a good price on the car we are looking at. The agent came back with a paper with the manager writing "the price is too low even for auction, thank you" That's HORRIBLE customer service and will NOT recommend this place at all. More

STAY AWAY FROM THIS STEALERSHIP Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the deal Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the dealer now wants me to spend over $1200 to supposedly fix the issue. These folks are TOTALLY DISHONEST SO STAY AWAY. More

Good service gone bad I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recom I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recommend the only what was necessary. They would inspect everything and give you a report. Recently after spending over 2500 dollars in service they stopped doing a good job diagnosing the car. They would just do the minimum charge you and send you on the way. After that service something always seemed off. First it was just the power steering pump they replaced the pump and then it was a engine cleaning. The power steering still makes a noise and then it was a belt tensioner. They waste your time when I first told them of all the problems and they just fix one and don't follow up with the other ones. They take your money and waste your time with repeated service calls. Then they break your car!! First they broke my center console and it took many calls with the service manager and general manager to get that fixed they didn't even try to call me back and had to track them down. Then my rims mysteriously were bent in the front and ever since the clutch on my car has never felt right. Which they refuse to do anything about. I pay good money to not have to worry about when another thing is going to go wrong. The icing on the cake was when I get a call back from Richard Hudson to try and address the issues. He questions how I spend my money and why I didn't come back to do the service! Last time I checked you don't have to answer those kind of questions unless you are married to that person. I won't be taking my car back there anymore. They used to do a good job now they just go through the motions, take your money and make you late by making you wait two hours to pickup your car! More

Where can I start? We needed to buy this vehicle immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reput immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reputation, otherwise nobody would be visiting this dealership. Their customer service was terrible, and they were rude with us after the deal was completed. There was too much waiting for talking to sales persons, finance people, or even service department. I am not going back to this dealership again for all my future services, and I just want to end the relationship here. More

DONT TRUST THIS DEALERSHIP !!!!! Its a shame to know that Stealing Mcall Acura's customer service SUCKS !!. I bought a used Mini Cooper on a Saturday and took it back on a Monday because it was falling apar Stealing Mcall Acura's customer service SUCKS !!. I bought a used Mini Cooper on a Saturday and took it back on a Monday because it was falling apart, come to find out it needed it a break job and tire pressure sensors. You would think this would've been done before they put the car out for sale Sterling Mcall Acura kept the car for 5 days to service the car without even offering a loaner car for the inconvience Nick the used car Manager is full of BS! He never return any of my calls when finally I did get him on the phone he never had a solid answer as to why the car was being delayed, delayed, delayed. Absolutley horrible Customer Service !! .. Finally I get the car back to find out it was now leaking break fluid and the car front bumper was not put on correctly !!!. I called them back and asked what can be done about the leak and Nick told me it was not his concern and that it was up to me to fix it because a used car is just that a used car (NOT THEIR PROBLEM) and that he could not do anything for me. I told Nick "you guys have had the car longer than I have owned it" !! His answer was that I need it to use my extended warranty. I had not even had the car a full week before repair after reapir was needed !!!!! Once you buy from these people they will not help you anymore so please watch out for Sterling McCall Acura safe yourself the headache !!! More