Sterling McCall Acura

Beyond Generous I purchased a Mercedes Benz at another dealership in North Houston and was very happy with my purchase and salesperson. Imagine my surprise when looki I purchased a Mercedes Benz at another dealership in North Houston and was very happy with my purchase and salesperson. Imagine my surprise when looking for another vehicle at Sterling McCall Acura for my daughter 2 years later to run into the same salesperson again, Darrel Babineaux. We pretty much did everything over the phone and I basically went in to view color choices, test drive and sign paperwork. This is what impressed me about Darrel Babineaux. The experience of buying a car and all the back and forth issues and time spent in dealership was cut in half. I work in a school district and my school became business partners with Sterling McCall Acura and I'd like to share what Darrel Babineaux has done for Marcella Intermediate and the giving heart he has. I assure you with Darrel Babineaux, you will be most pleased with his customer service, knowledge, expedited time at dealership, and willingness to go the extra mile for you. The entire staff of Marcella Intermediate would also like to give a huge thank you to Mr.Darrel Babineaux for all of the genuine kindness shown to our students. This wonderful salesman is truly a giver from the heart. With only one phone call to him to share that some our our students were in need, this amazing guy took time to immediately give from his heart and from his own pocket to generously give. Our school, by the way, is located on the North side of Houston. This is a far ways from Sterling McCall Acura, yet this man saw a need and was there. Our school became business partners with Sterling McCall at the beginning of this school year. I would like the entire Aldine community to remember Mr. Darrel Babineaux when considering a vehicle purchase and support Sterling McCall Acura (he can and will give you the V.I.P. treatment and can get all makes and models). Let's support a person that believes in our kiddos and gives to the community. He has also given to other schools in our district. Again, a huge thank you from the staff and students of Marcella. More

Sales experience. Bad credit, Low income Salesman Darrel Babineaux was great. Really helped me find a car that I liked and that was within my budget. He continued to search multiple cars unti Salesman Darrel Babineaux was great. Really helped me find a car that I liked and that was within my budget. He continued to search multiple cars until he could find one that was suitable for me. I would recommend Darrel to anyone. More

Disceptive Practices Went with my wife to buy a new RDX. MJ was the salesman assisting us. He told us that we could not get to price we wanted on the new RDX. The sales ma Went with my wife to buy a new RDX. MJ was the salesman assisting us. He told us that we could not get to price we wanted on the new RDX. The sales manager came to meet us and suggested a certified pre-owned. We really liked the car and was told they could get us at the price we wanted. MJ then noted that they could not do that after we drove the preowned one and liked it. My wife and I had both bought new Acura's from this dealership in the past. I felt as if they were not honest at all with us. We purchased a new Infiniti from Southwest Infiniti and absolutely love it. We will never buy from Sterling McCall again, and I will definitely let everyone know about my experience. More

DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!!!!!! DO NOT BUY ANYTHING!!!! At Sterling McCall Acura In April 2015, I bought a 2014 Focus at Sterling McCall Acura, in which my wife and I love the car DO NOT BUY ANYTHING!!!! At Sterling McCall Acura In April 2015, I bought a 2014 Focus at Sterling McCall Acura, in which my wife and I love the car design, sporty feel, interior and sleek look of the car. At the time of test drive a few things were noticed about the car which were, rear tire noise, tire balance and serious transmission noise. The obvious issues were the jerking, sudden launching and shudder of the transmission and we were told that it was a hybrid transmission and that was normal. The salesperson suggested that we purchase extended warranty just in case. We went ahead and bought the car with the agreement that the issues were going to be fixed. A few days later the car was brought back to fix the issues. I was told that all of the issues were fixed. Tires were changed and balanced and the transmission was looked at and was Ok. I told the sales guy to put the information on paper and give it to me. He never did. He asked me to return the loaner car. And that the service manager would call me about the transmission. I continued to send email notification to the sales guy but were avoided and never responded to. The car continued to make transmission noise and worsen as the months passed. The dealer and salesman were looking out for this best interest and not the one for the customer !! I was never contacted by the service manager regarding how the transmission was “looked at” or serviced. I am stuck with the car with a bad and unsafe transmission, the car launches suddenly, hesitates as low gears and it is unsafe to drive, this car should have never been sold to anybody if they knew that the transmission was bad. DO NOT BUY ANYTHING!!!! At Sterling McCall Acura. More

Bad experience of buying a car from this dealership. I would not recommend this dealership to anybody. Because I bought the car from this dealership and had following experience. The Sale Person showed I would not recommend this dealership to anybody. Because I bought the car from this dealership and had following experience. The Sale Person showed me car twice in dirty condition. I had stains all over the seat. I had to make 4 trips to get it cleaned. Their director sales get involved but he was not so professional either. The care was given to me without car mats. broken cover of USB connections. and I am still waiting on this. I think if someone is paying almost 30K for a car. The dealership needs to show more courtesy. It seems the whole sales staff is untrained and unprofessional. The one sales person told to take the car home and come back to get it clean. I would not recommend this dealership for their unprofessional behavior. Naeem Raja More

Russel McKinley Russel was a phenomenal salesman, he quickly found the perfect used car for me in my budget and was not pushy but willing to negotiate in a profession Russel was a phenomenal salesman, he quickly found the perfect used car for me in my budget and was not pushy but willing to negotiate in a professional manner. More

Darrell was extremely helpful!!! Outstanding service from Darrell Babineaux!!!!Enjoyed the entired experience! Come see Darrell for a awesome service. He was very helpful,honest and v Outstanding service from Darrell Babineaux!!!!Enjoyed the entired experience! Come see Darrell for a awesome service. He was very helpful,honest and very friendly!! Thanks again for all your help!!! More

New car experience Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rd Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rdx and a tlx and he helped us make a great decision. More

Russel is the Man to Talk To Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the process as best he could. On top of that, when it came time to talk numbers he was actually willing to move on the pricing rather become offended like so many other sellers do. Chris the Financing manager was also extremely helpful in finding a lender with a low APR and reasonable payments for my budget. I'm a bartender and the fact that a large portion of my income is cash some times makes it difficult to prove how much I make, but these guys really worked hard to make sure I got the Car I wanted for the price I wanted and the fit it in the budget rang I needed. No only that, but I left a very important metal in my trade in car and Russel went out of his way to ensure it got back to me and I will never forget that act of kindness. Sterling should really be thankful for this team because I will be coming to them first the next time I buy. Thanks Russel. More

Great service by Russell Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come again! More