Sterling McCall Acura

Purchase (Used) I contacted my cousin Darryl Babineaux on Monday morning told him what I wanted and by days end all I had to do was go and sign my paperwork and pick I contacted my cousin Darryl Babineaux on Monday morning told him what I wanted and by days end all I had to do was go and sign my paperwork and pick up my vehicle that is what you call service. He had done all the leg work before I got there and I drove in from Port Arthur and I was very pleased with my purchase and everyone that was involved in the transaction. More

Jack Chambers from service department Excellent employee!! Very helpful always gets things done timely. Appreciate every bit of his help. Very friendly, kind and happy person!! Thank you s Excellent employee!! Very helpful always gets things done timely. Appreciate every bit of his help. Very friendly, kind and happy person!! Thank you so much Jack for everything you do!!! More

Outstanding service department! Sterling McCall's service department is by far the most outstanding group of people you will ever have the opportunity to associate yourself with. I a Sterling McCall's service department is by far the most outstanding group of people you will ever have the opportunity to associate yourself with. I am over 40 years old, so I can say I have dealt with many service writers, technicians, porters, etc. etc., and these individuals are very professional and courteous. When I went out to purchase a new car, in 2013, for my wife, we shopped everywhere from Ford to BMW. We ultimately decided on the 2014 Acura MDX, which was just rolling off the truck in July 2013, and we are very happy with it. Almost immediately I had to take it in for service and that's where it almost got very ugly. The dealership I leased from was very close to my house, no other reason, but they almost ruined my whole experience. On all 5 visits to their service department I thought wow, what a mistake I made coming here. Finally, I decided to drive 13 miles out of my way, to a different Acura dealer, Sterling McCall, and as angry as I was by this point, I am so glad I did. I was at the point that I actually considered turning my lease in early and paying the penalties. However, after dealing with Sterling McCall, I not only love the Acura name again, I went ahead and bought out my lease. I really want to thank you folks at Sterling McCall service for proving to me that there are still people out there who actually care about one another and not just their bottom line. More

Chinese Tires - buyer beware I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem oc I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem occurred three months later when I had a blowout on a rear driver-side tire.  When removing the failed tire I discovered that a piece of plastic ... yes plastic ... had penetrated the treads and sidewall, causing the blowout.  I also learned that the tires that Sterling McCall installed, to meet the certification requirements for my "luxury" preowned vehicle, were Chinese-made "Linglong Crosswind" tires.   It didn't take but about ten minutes of research on my iPhone to find out that these tires are very poor quality and quite possibly dangerous, not to mention costing me about 5 miles to a gallon in fuel efficiency.   I replaced all four tires with quality Michelins and had the Linglongs sent to the dump where they belong. Shame on me for not doing my homework at the dealership before my purchase, but I find it appalling that Sterling McCall chooses to jeopardize their customer's safety as well as their reputation just to save a few bucks.  I shelled out over $1,200 to replace the crappy Chinese tires with the Michelins and I would have gladly upgraded from the Linglongs, perhaps saving about half of this, had the dealer offered it at the time of purchase. We even took our issue up with Acura and they stood by their dealership. So be it. This will be the last Acura I own as well. Hello Lexus! My wife and I were fortunate it wasn't a front tire that blew or we may have had a serious accident.  I will not do business with this dealership or any Acura dealership again simply because I'm convinced these greedy practices aren't limited to tire selection.  I will also be sure everyone I know is aware. More

FIRST TIME BUYER So today 3/12/2016 I seen a vehicle online at Sterling Mccall Acura being that I have never purchased a vehicle before I was a little nervous about th So today 3/12/2016 I seen a vehicle online at Sterling Mccall Acura being that I have never purchased a vehicle before I was a little nervous about the process but salesman Darrell Babineaux really made my First car buying experience AMAZING !!! He assured me everything would be fine and that I was leaving with the car I had in mind TODAY! AND THAT I DID in a matter of 3 hours I had keys in my hand, a note lower than what i had originally planning on paying and paper tags on my car . Thank you so much Mr. Darrell Babineaux you are truly gifted at what you do ! More

Poor Negotiating Well, I usually do not do this - but here goes. Sterling McCall lost the sale yesterday of a vehicle due solely on the attitude and behavior of their Well, I usually do not do this - but here goes. Sterling McCall lost the sale yesterday of a vehicle due solely on the attitude and behavior of their sales manager. My wife and I had the one we wanted picked out, and began the negotiation process with salesman Sammi (I think..I can't remember I'm so aggravated from the other guy...Raad?) Anyway, Sammi was great and patient and showed us a few vehicles we were looking at. I made a low offer to Sammi (negotiation 101), who in turn took it to his manager, who then came in and began lecturing me on how the car business works - appreciate it kid...I've bought cars before - and basically berated me and walked out the door...yup, turned his back and walked out on me. I had $14,000 cash in my pocket, ready to make a deal, and I took it down the street to another dealer I knew from previous dealings and bought a car. (same year, same model, same mileage, and at the price I wanted). Hope this guy gets his act together, I negotiate on a daily basis as part of my job, and in no form or fashion would EVER treat someone across the table the way I was treated yesterday. Maybe I'll come by for service on the car I bought from the other folks....probably not though... More

Good Buying Experience Went today 1/23 to look at MDX & RDX used or new. Ended up being interested in a used 2015 certified RDX on which I had not run numbers on KBB or any Went today 1/23 to look at MDX & RDX used or new. Ended up being interested in a used 2015 certified RDX on which I had not run numbers on KBB or any other internet pricing service. Bought it, signed on the dotted line, and then noticed bad blemish on mirror. They immediately agreed to fix with no angst or indignation by Raad, sales manager. Very professional and easy experience. Salesman was Dommy. Don't go in with an "attitude" and you'll do OK. Oh, and upon checking KBB when I got home, made a very good deal! Would recommend this dealer to everyone. Advice: If possible, get your loan pre-approved by your bank before you go in, and bring in your approval. I got a 2.29% rate from BOA, and Moshe, the finance manager, beat it! More

Go above and beyond I called wanting a certain vehicle and they didnt have one on hand Darrell called several dealerships to find me the best deal for the best price (he I called wanting a certain vehicle and they didnt have one on hand Darrell called several dealerships to find me the best deal for the best price (he even went there to pick it up) i had a max budget for payments and he found one far below and kept me informed the whole time. I had no car to get up there and my mom was not comfortable driving in Houston so he even came to pick us up. By far the most stress free vehicle purchase we ever made!!!! More

Quite a surprise!! I went in for an oil change on my 2014 RDX and left with a 2016 RDX. When I was talking to service advisor Broderick Edwards he asked how I liked my 2 I went in for an oil change on my 2014 RDX and left with a 2016 RDX. When I was talking to service advisor Broderick Edwards he asked how I liked my 2014 RDX. I stated that I liked it but I liked the MDXs better. He suggested I speak with salesman Darrell Babineaux while I was waiting for my car to be serviced. I agreed and Darrell showed me a nice MDX, but I felt it was out of my price range. No worries, We then discussed the 2016 RDX and he showed me a nice certified one. Darrell was patient with me. I never felt pushed or coerced. He genuinely cared about what I wanted and what fit my needs. I would recommend Darrell to anyone looking for a car. He is personable, knowledgeable, patient and genuinely dedicated to helping you get what you want.Kudos as well to Broderick Edwards because without his suggestion, I never would have met with Darrell. Honorable mention to Mr. Nguyen in finance for his calm demeanor and patience. More

Quick and easy I met with Darrel Babineaux in my quest a purchase an Acura TLX, he helped me make the beat decision within my price point. Great birthday gift for me I met with Darrel Babineaux in my quest a purchase an Acura TLX, he helped me make the beat decision within my price point. Great birthday gift for me.. More