Sterling McCall Acura

Excellent Service 😀!! Everytime I took my car for service, they were real nice and courteous. They were quick when doing it and they went everything they did for my car. I Everytime I took my car for service, they were real nice and courteous. They were quick when doing it and they went everything they did for my car. If they have to they will go out their way to make you satisfied as an customer. More

A/C issue A/C would stop cooling during long trips out of town. When the vehicle is stopped and restarted, in most cases, it would start cooling again. However, A/C would stop cooling during long trips out of town. When the vehicle is stopped and restarted, in most cases, it would start cooling again. However, the cooking and not cooling continues throughout the road trip. After the service the aur is cooler. I will not know how it does on a long trip until I go on another road trip. More

AVOID! WASTE OF TIME AND MONEY! PROFESSIONAL LIARS. It's a shame that I have to even give this place one star to leave a review but here goes. To start, we were looking at a 4Runner this dealership h It's a shame that I have to even give this place one star to leave a review but here goes. To start, we were looking at a 4Runner this dealership had listed at their location. We live in Denver so we made sure to get as much information from the sales person over the phone regarding the condition of the vehicle prior to committing to the car. The sales person at first interaction was very rushed and pushy. He wanted us to sign documents to agree to a price on the car before even seeing or driving it. Maybe he had too much coffee at 6pm? Who knows. But once we confirmed that they were going to perform the usual 180 point inspection for used vehicles at a brand name dealership, we waited for the results. Shortly after, our sales person told us everything checked out with inspections and it was going to be cleaned that night so it was ready for us in the morning. Easy right? NOPE! Once my husband was able to test drive it, he noticed issues that sent the car back to their mechanics only to show there were three rather important elements that needed replacement. When we mentioned that the sales person confirmed everything checked out, he rebutted with "I meant the safety checks that are Texas standards checked out. Not the mechanical inspection." So then why tell us the car checked out as far as the safety regulations? SHADY AMBIGUOUS LANGUAGE. At this point, the dealership agreed to replace the cheapest and easiest problem which was fine by us. The other two [which included shocks and struts] they quoted around a $1,000. After doing some research on the 4Runner, I called my husband to confirm the vehicle did not have a high performance suspension system as that would be a much higher price tag confirmed by a shop near our house to replace all the necessary parts to which the sales person confirmed 'It's just the stock suspension.' I confirmed with a Toyota dealership that this model did in fact have the high performance suspension as part of the package and promptly called my husband. He began pressing the sales rep for a firm verbal confirmation that we were not dealing with this high performance suspension system, his confidence in their 25 year mechanics started to drop off saying '25 years isn't that long to know what kind of suspension system they were looking at.' SHADY AMBIGUOUS LANGUAGE. After all of this misleading information from the sales staff and 5 hours at the dealership, we walked away from the car and the entire ordeal cost us several hundred dollars for my husband to waste a day off at their dealership without any offers of transportation back to an airport. I strongly urge anyone looking for a car to avoid this dealership like the plague. But for those of you that like having papers shoved in your face while being given the run around or having your questions completely ignored by the sales reps and the managers, then enjoy your experience with the steaming cesspool of a business that is Sterling McCall Acura in Houston Texas. More

Always great service I've been a customer of Sterling McCall Acura for about 7 years. I always get great service and Antonio always makes sure that all my service needs ar I've been a customer of Sterling McCall Acura for about 7 years. I always get great service and Antonio always makes sure that all my service needs are met. The waiting area is always clean. Newspapers, coffee, bottled water and snacks are always available. They do take care of their customers. More

A1 Service of 2014 Acura Fast courteous service. Everyone here knows their job and does it well. I will continue to return to this dealership because I trust their advice an Fast courteous service. Everyone here knows their job and does it well. I will continue to return to this dealership because I trust their advice and the work of their mechanics. More

First of all it would have been nice to have my name spelle. First of all it would have been nice to have my name spelled correctly, but the service for the inspection was good, thanks for the service. First of all it would have been nice to have my name spelled correctly, but the service for the inspection was good, thanks for the service. More

no assistance in locating an Acura TL2014 I went to this dealership in March 2017 looking for an Acura TL 2014 , I spoke with Dino who was new to the dealership as a sales person and L.A. ( fi I went to this dealership in March 2017 looking for an Acura TL 2014 , I spoke with Dino who was new to the dealership as a sales person and L.A. ( first name Larry ), It is June 2017 and I have not been contacted !! More

Nefarious Practices I purchased a 2014 Acura MDX from them in March. Here are the issues I faced that you should consider and be aware of: 1) Do not purchase Acuracare I purchased a 2014 Acura MDX from them in March. Here are the issues I faced that you should consider and be aware of: 1) Do not purchase Acuracare from them. They quoted about $3000 and sold it to me for $1,900. The same evening I checked online and was able to easily get the same coverage for $1200. 2) The folks at financing are not truthful. It is one thing to make a profit and another to lie. They implied to me that a lender would provide me a better rate if I purchased Acuracare. That is not true. The dealership chooses to provide a better rate (that is already offered by the lender based on your credit) if you purchase Acuracare at an exorbitant rate from them. 3) The finance department is absolutely unresponsive if you decide to cancel any of the services. You can cancel Acuracare within 60 days and I cancelled it within 14 days. They take 6-8 weeks to process the cancellation in the first place. It has been more than 8 weeks and they are yet to process the refund and they do not respond to calls or emails. 4) Take a good mechanic along to purchase any used vehicle. I purchased a 2014 MDX and I found out (when the car was being inspected for our relocation) that it had had multiple paint jobs all around that was due to body damange and this was hidden by the dealership. They had sold the car in 2014 and maintained it since then and were aware of all the damage. More

I am now going to change my earlier rating. I am now going to change my earlier rating of this dealership, because the general manager Jim Smith, went above and beyond to satisfy the issues that I am now going to change my earlier rating of this dealership, because the general manager Jim Smith, went above and beyond to satisfy the issues that I was having. The only issue that I had, was being supplied with a owners manual for a car that I recently purchased. With my issue solved, my rating goes back up. More

Rude!! Wow rude sales people and sales director. They are very shady there. They claimed that Acura currently don't have any discounts or incentives and ther Wow rude sales people and sales director. They are very shady there. They claimed that Acura currently don't have any discounts or incentives and there's no way to get a lower price. Really who in their right mind would pay MSRP?! They were trying to take advantage of us because we were two females. Because the other Acura dealerships were offering thousands of dollars off for the same vehicle so I know they are shady!! I know because I email the internet sales manager for different dealerships. Additionally, I let them know that a competitor car brand in a similar price range was being heavily discounted and the sales director basically called me a liar! Not only that he goes off and lies to us stating that he called them and verified that price was not possible. So of course we get up and leave Acura and go next door to purchase that very car for a lesser price! Sorry Acura. Hire the right people and maybe you wouldn't lose customers. More