Sterling McCall Acura
Houston, TX
Filter Reviews by Keyword
By Type
Showing 753 reviews
Door being fixed Service drive manager Mario was awesome. He was courteous and knowledgeable about my door concern. The service drive was excellent as well. Great serv Service drive manager Mario was awesome. He was courteous and knowledgeable about my door concern. The service drive was excellent as well. Great service keep up the good work. More
Great work! Very friendly and nice. Gave me frequent updates while I was waiting for my vehicle. Also reached out to make sure I had the best deals for my tires. Very friendly and nice. Gave me frequent updates while I was waiting for my vehicle. Also reached out to make sure I had the best deals for my tires. More
Excellent Service is fast and professional. I’m glad I pick this location for maintenance. I will refer my friends and family to use this place for future m Service is fast and professional. I’m glad I pick this location for maintenance. I will refer my friends and family to use this place for future maintenance More
Outstanding Antonio was outstanding and my A-1 service went smoothly. I will continue to use Sterling Mcall Acura for the foreseeable future. That is all I have t Antonio was outstanding and my A-1 service went smoothly. I will continue to use Sterling Mcall Acura for the foreseeable future. That is all I have to say. More
Oil change Very good communication on letting you know what's going on with your vehicle. Fast service. Snacks to enjoy . Car wash available after service . Very good communication on letting you know what's going on with your vehicle. Fast service. Snacks to enjoy . Car wash available after service . Live it . More
Service review Unfortunately when I arrived, I did not have an appointment. That was not a problem. Bobbi Bacon saw me within minutes, ensured that my car would be Unfortunately when I arrived, I did not have an appointment. That was not a problem. Bobbi Bacon saw me within minutes, ensured that my car would be serviced, and arranged for a loaner car. As a customer I was really impressed with Bobbi. We had purchased an extended warranty that I had forgotten about. The charges were going to be expensive and our mileage was high so I was prepared for the worst. Ms. Bacon discovered that warranty and saved us a lot of money. That is the kind of customer service that is so appreciated. It would have been so easy to charge the price originally shown on the computer. She works for the dealership with the customers as her priority. More
Maintenance Everyone was very helpful, friendly and professional. This Service Dept is what will keep me returning to this dealership for all my car needs. And th Everyone was very helpful, friendly and professional. This Service Dept is what will keep me returning to this dealership for all my car needs. And the Panera bagels were great! More
Excellent Service Service was done quickly and well. Broderick Edwards was my service advisor, and he was courteous, professional, and knowledgeable. He seemed honest a Service was done quickly and well. Broderick Edwards was my service advisor, and he was courteous, professional, and knowledgeable. He seemed honest and committed to making my experience hassle-free. More
Warranty Scam Don’t get tricked into buying a warranty. Filed a bbb complaint. Charged me for a warranty but Refuse to provide proof of it consist of. I’ve been wai Don’t get tricked into buying a warranty. Filed a bbb complaint. Charged me for a warranty but Refuse to provide proof of it consist of. I’ve been waiting 5 months for this so called warranty but no one seems to know what covered. They all lie and say they will mail it to me but that never happened. I am still waiting. I was even told by one of there own salesman that someone was fired for selling warranties that were useless. Just be careful of this place. More
Great Dealership As good as the buying experience was, their service department is better. This is the best dealership service department in Houston. Everything was ex As good as the buying experience was, their service department is better. This is the best dealership service department in Houston. Everything was explained very well and the communication was fantastic. More