Sterling McCall Acura

Good service and friendly employee Thank you Sterling Mcall Acura as well as my service advisor, Mr. Chau for your service. I would recommend this service center to my friends. Thank you Sterling Mcall Acura as well as my service advisor, Mr. Chau for your service. I would recommend this service center to my friends. More

Amazing Experience Went to Sterling Acura in Houston for service, where Neville Guerrero was out advisor. He was clear in what needs to be done and took care of it. Wil Went to Sterling Acura in Houston for service, where Neville Guerrero was out advisor. He was clear in what needs to be done and took care of it. Will definitely come back. More

good work service is very good. It is very helpfull. I feel very happy to come to this dealership having the service. I would like to recommend to my friends. service is very good. It is very helpfull. I feel very happy to come to this dealership having the service. I would like to recommend to my friends. More

Was there for oil change, key battery change & state inspec. It was thoroughly and quickly done, including washing the car. Antonio explained the process clearly to me. Thanks. Continue the good service at Sterl It was thoroughly and quickly done, including washing the car. Antonio explained the process clearly to me. Thanks. Continue the good service at Sterling McCall Acura! More

Excellent service People are Very courteous and respectful. The place was very clean and Have good choices of beverage and snacks. I was there for an oil change and w People are Very courteous and respectful. The place was very clean and Have good choices of beverage and snacks. I was there for an oil change and was finished on a timely manner. Definitely will come back here again. More

Pleasant experience with Sterlling McCall Acura Tried Chau is friendly. He patiently walked me through the service item by item. He is knowledgeable and able to answer all my questions. My next Tried Chau is friendly. He patiently walked me through the service item by item. He is knowledgeable and able to answer all my questions. My next service will be there again. More

Worst experience in 14 years with this dealership! In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to se In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to see if I could have a state inspection done in roughly an hour. I was assured that it was not a problem. When I arrived, I asked again could I get in and out in roughly an hour. Yes I was told. After about 15 minutes in the waiting area the service rep. came out to say that my battery was "dead". I could only treat this with skeptisism since the car had never even had a hard or slow start. Yet when I'm here just for an inspection, it is stone cold "dead". Bear in mind that I drive the car everyday and never had the slightest indication when starting the car. Nevertheless I agreed to buy a new battery from the dealer ( I'm sure they don't make much on doing state inspections.). So after two hours I see my car get driven to the customer pickup area. Thinking that Iwould be out of there soon I sat for 25 more minutes watching. my car. I finally asked someone to check for me and it took ten more minutes to confirm that my car was indeed ready. When I get to the cashier I am informed that the state inspection was not done and it would be a week or 150 miles before all of the monitoring was reset before the car would pass inspection. Remember, the purpose of the visit was an inspection and I needed to be in and out in about an hour. I can't help but feel like I was sold a battery when what I needed was an inspection. In the end I didn't get the inspection and missed the appoinments I had for that afternoon. More

Everything went well great service Great service!! Antonio was very helpful and knowledgeable on the work that was needed. Offering the loaner vehicle until work was complete was rea Great service!! Antonio was very helpful and knowledgeable on the work that was needed. Offering the loaner vehicle until work was complete was really appreciated! Thanks Antonio More

Tommy Lee was helpful in my purchase Went in to look at vehicles. Tommy was helpful and not pushy. Eventually we settled on an MDX and everything went smoothly. This was a positive purch Went in to look at vehicles. Tommy was helpful and not pushy. Eventually we settled on an MDX and everything went smoothly. This was a positive purchase experience. Would buy from Tommy again when we are ready for an RDX. More

Attaching wrong report of my check out statement Went for a B1 maintenance for my 2014 MDX. The work took 1.5 hrs to complete, got checked out, got my reciept and Multipoint inspection report. I did Went for a B1 maintenance for my 2014 MDX. The work took 1.5 hrs to complete, got checked out, got my reciept and Multipoint inspection report. I didnt read the report there, nor anyone came by to tell me anything about the report. At home I noticed they attached someone eles report to my recipet. So now 2 of thier customers dont have the right multi point inspection report, and its a pain to go back and get it. More