Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Awful treatment in service department This has been in going for a week! From day one of taking our truck in I was treated very rudely and talked down to by the service girl checking in th This has been in going for a week! From day one of taking our truck in I was treated very rudely and talked down to by the service girl checking in the truck! Got a call 2 days later all set to go. Picked it up 20 miles down the road encountered an problem that wasn't even an issue when dropped off. Took it back and they the treatment we Recieved was even worse thank before trying to say it was our fault! Now was treated like children by the service girl and NOW even the manager (whom we asked to speak to). Said they would look at truck and let us know we then left. Now the work they did on the truck is in right in front of what is now wrong with it! Was told by a outside mechanic that what's going on now with the truck is "probably" from them doing the work and hitting the area now having issues. It's bound to happen sometimes but on them to fix it seeing it's from them. Either way it needs to be fixed and there is a warranty on it! So don't see where their problem is. Next morning Recieved a call from said service girl said they will not be able to let us know what's wrong until a week from that day and was very rude. Therefore we called and arranged to take it elsewhere tired of being treated this way! Was told when called that if we took it it was on us and good warranty. Of course called Chrysler customer service directly they said to get the truck out of there and we were good to move it! Then picked up truck showed paper work as to the truck was just fine 4 weeks ago all oil and other fluids where great!! Shut them up real fast! Truck is now at different dealership and have a awesome experience with the so far!! Bottom line DO NOT take your cars there unless you want the work done halfway or if you up to being treated like a child! I have never been treated this badly! We have other that have witnessed parts of the treatment threw this ordeal that informed us that we did have the right to remove the truck and take it elsewhere. If I was even to treat a customer this way I would be removed on the spot form my employer!! You know it's bad when Chrysler Customer Service also told us to remove the truck and we should never return there and gave us dealerships they recommend!! Again do not go here for service unless you like crappy service half the work done and to be treated like infantile children who know nothing!!! More

This service department is the worst ever this is the first time in 15 years i bought a dodge or chrysler and the service rep couldnt explain anything correctly and the service manager could care less ab first time in 15 years i bought a dodge or chrysler and the service rep couldnt explain anything correctly and the service manager could care less about you or your car this dealership is owned by a company and thats what they care about is how much money they make Go to a dealership with 1 owner or family owned dont get anything from Sterling dodge More

We purchased a new vehicle form them in September of 2010, their price was less than any of the other 4 dealerships we went to and they gave us more for our trade in. The vehicle has been in for servic 2010, their price was less than any of the other 4 dealerships we went to and they gave us more for our trade in. The vehicle has been in for service twice, the first time the defrost was not completely clearing the window, it turned out that a piece of foam was left in the duct during manufacturing and they showed us the foam. The second time this vehicle has needed service was for a door issue. The door has been realigned and works smoothly. Both times this vehicle had been in for service we were offered a ride home via the shuttle, or the use of a free rental. The car was returned to us clean and nothing was missing the from the vehicle including my glovebox , where I keep loose change and my iPod. The staff has been courteous and helpful, I would recommend them to anyone. More

The service department at this dealership overcharges for basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chr basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chrysler Corporate technical warnings, leading to imminent transmission damage. Dealer did not attempt to resolve the problem and avoided the truth and accountability. Chrysler is in sad shape. They are trying to make up for lost car sales by gouging customers in servicing of their vehicles. They do not give proper attention to the manufacturers specified procedures for maintenance. More

they tried to charge me a $100 deductible when it did not apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they finally agreed i did not owe the money. but i wonder how many people they rob that don't know any better? they fixed an oil leak on my truck that required that they pull the transmission. when i got home i checked the truck for oil leaks that was fine but i noticed a ground strap that goes from the transmission to the under body was torn off instead just taking 1 nut off they tore it off and left it! More

The "Service Director", Don Ross is a raging pitbull with an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy another Dodge or Chrysler product due to the horrable experience I have had at this dealership. More

This place has the greatest service pricing I've ever seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i di seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i didn't even buy the car there but I will now. Service is everything! More