Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Good first service visit. Just visited the dealership for my first oil change since leasing my new Jeep. Pulling into the service garage I honestly was a bit nervous as it seem Just visited the dealership for my first oil change since leasing my new Jeep. Pulling into the service garage I honestly was a bit nervous as it seemed a bit dated and how they had it set up but i was promptly greeted by a service advisor who took care of me and wrote up my service request. He asked if I had been there before to which I responded no and he escorted me and showed me to where the waiting room was. Surprisingly the waiting room was far more than I was expecting. It was very big spacious and was updated. Lots of seating lots of computers for guests to use while waiting and several TVs. Unfortunately the TVs were turned off during my visit probably because it was first thing and they just opened. It took about an hour and 10 minutes for my oil change and tire rotation. I was paged indicating my car was ready, i paid my dues and car was waiting right outside the door. Overall good experience! More

Maintenance Brought car in for oil change, tire rotation, and check on hesitation. Left the car for the hesitation, received a loaner. Hesitation was not found, t Brought car in for oil change, tire rotation, and check on hesitation. Left the car for the hesitation, received a loaner. Hesitation was not found, two software updates were performed. More

Fast & Curtious Service was on time, curtious, and fast! Always able to get an appointment when it is convenient for me. Like that a follow up is always done to mak Service was on time, curtious, and fast! Always able to get an appointment when it is convenient for me. Like that a follow up is always done to make sure I was happy with the service. More

Warranty work, window repair Very polite staff! Very helpful. Shuttle rep was very nice and accommodating. Didn’t have to wait long at all. I hear the porter is a very hard worker Very polite staff! Very helpful. Shuttle rep was very nice and accommodating. Didn’t have to wait long at all. I hear the porter is a very hard worker More

Service Wafaa listen and wrote down all the problems of my car. She kept me informed of the status during repairs. It seems all issues are resolved at this ti Wafaa listen and wrote down all the problems of my car. She kept me informed of the status during repairs. It seems all issues are resolved at this time. More

Very polite and quick Very quick service and great customer service. There were a lot of cars in front of me and I was happy with how quick they got me out! Very quick service and great customer service. There were a lot of cars in front of me and I was happy with how quick they got me out! More

Disappointed with staff that check windowshield nicks. I have no complaints with the Service technician but the staff person who does the window shield repairs. I feel like I am stalked by this person. Th I have no complaints with the Service technician but the staff person who does the window shield repairs. I feel like I am stalked by this person. Then when I agrees to pay $25.00 for the present repair and any future repairs I was to have the information emailed to me and he was to place the paperwork in my glovebox. I did not receive an e-mail confirmation or was the paperwork placed in my car. I did drive out of my way to get the oil change @ this dealership. I do not know if I will continue to go to this dealership due to this incident. I feel I was taken advantage of... More

Great! My service technician Lisa was great. She listened to my problem and addressed it quickly. Service was timely and efficient. Lisa also researched and My service technician Lisa was great. She listened to my problem and addressed it quickly. Service was timely and efficient. Lisa also researched and provided me with answers to questions that I had regarding the service. More

fast service parts in stock fixed when promised Lisa kept me updated by text which I liked.i have bought my last 3 suvs here. will lease my next one here parts in stock fixed when promised Lisa kept me updated by text which I liked.i have bought my last 3 suvs here. will lease my next one here More

Quick response & service! Great job, quickly done, however should have washed my car before returning it. Lisa responded quickly whenever I asked for updates, and was a good r Great job, quickly done, however should have washed my car before returning it. Lisa responded quickly whenever I asked for updates, and was a good representative of your dealership! More