Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Respect I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they were waiting for their car More

My Last Two Service Visits Dillon and Patrick, both in Service, helped me regarding a recall on my Jeep and a catalytic converter issue I had. Lisa Roberts helped me regarding m Dillon and Patrick, both in Service, helped me regarding a recall on my Jeep and a catalytic converter issue I had. Lisa Roberts helped me regarding my recent oil & filter change. All of them are very professional, helpful and friendly. I am very pleased with this dealership. More

Fast and Dirty Dropping car off was quick and easy. Fixed the issue quickly. Garage looked dirty. And rental car was nasty filthy. But, the problem was fixed so th Dropping car off was quick and easy. Fixed the issue quickly. Garage looked dirty. And rental car was nasty filthy. But, the problem was fixed so that’s okay More

Recall Issues Had 3 recall issues worked on with parts ordered. Car came back to me with 2 problems caused by the recall repairs. Was told there is a $110 charge t Had 3 recall issues worked on with parts ordered. Car came back to me with 2 problems caused by the recall repairs. Was told there is a $110 charge to look at them. You created the problems by installing the recall parts and now charging me to fix the issues. Was told the service manager would call. Never did. I will escalate this to Chrysler. Wife is a Sr. Manager with 40 years at Chrysler. More

Great customer service and attention to detail I received a loaner vehicle of my choosing which was unexpected. I thought my vehicle it would take two days to diagnose but it only took one day gre I received a loaner vehicle of my choosing which was unexpected. I thought my vehicle it would take two days to diagnose but it only took one day great service. More

No verbal communication I had answered a text message that I received this morning from Lisa in your service department. The service I received for 2 recurring problems wit I had answered a text message that I received this morning from Lisa in your service department. The service I received for 2 recurring problems with my 2017 Jeep Grand Cherokee, was horrible. I received no phone call whatsoever while my vehicle was in service. I don't know when it became acceptable to not have any verbal discussion with customers about the issues with their car. I don't know what was fixed, I don't know what caused the problem and the work order is not understandable. It would have been appreciated if Lisa could have called me to explain what the issue was with my car, and what caused it if applicable, since I spend a great portion of my income on the payments for it. More

Oil change I purchased my van at this dealership about 5 years from now. I always go there for the oil change. The service is excellent and the wait is the best I purchased my van at this dealership about 5 years from now. I always go there for the oil change. The service is excellent and the wait is the best for me every time. More

need oil change for my lease vehicle Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealer Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealership is also conveniently located for me to get to. More

Service Dept. I've dealt with this dealership for several years now and theirs been a couple bumps in road, but all the people I've dealt with have treated me with I've dealt with this dealership for several years now and theirs been a couple bumps in road, but all the people I've dealt with have treated me with courtesy, respect and almost like family. From the sales staff Jolie and Sal to financing Bill Stipek to the service dept. everyone has been honest and tried to provide me with the service I expect and have 99 % of the time 1 % was usually a misunderstanding. It's hard to find a dealership where once you bought a vehicle you get the same kind of service afterwards, at Sterling Heights Dodge I found both. More

oil change just hope they are honest and do the right thing since they don't allow you to see what they are doing and in the past you could stand right there and just hope they are honest and do the right thing since they don't allow you to see what they are doing and in the past you could stand right there and see what they were doing. Now it's a hope and pray it gets done right. More