Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Much faster than expected The diagnosis and repair of my Caravan lift gate malfunction was completed within one hour from the time I drove in to when I picked up my keys to lea The diagnosis and repair of my Caravan lift gate malfunction was completed within one hour from the time I drove in to when I picked up my keys to leave. I also thought the charge was reasonable. The wait in the waiting room was pleasant while I read a book. The service advisor was very friendly and prompt. He let me know the cost after diagnosis and before repairs. More

Trying one more time. In the past I have only good experiences at Sterling Heights Dodge. My last experience was not good. After waiting 6 weeks for an appointment my car s In the past I have only good experiences at Sterling Heights Dodge. My last experience was not good. After waiting 6 weeks for an appointment my car sat 3 days and wasn't even looked at. I had to take it to another dealership to get it fixed. If the service is good this time, hopefully, my confidence will be restored. More

Great Service staff were great and they finished my car in no time. I would recommend the service to all my friends and family. Excellent customer service Service staff were great and they finished my car in no time. I would recommend the service to all my friends and family. Excellent customer service More

Great Job Sal helped me thru a difficult time when I purchased a used vecicle thru a private owner. It wasn’t maintained as I had thought, however, Sal got me Sal helped me thru a difficult time when I purchased a used vecicle thru a private owner. It wasn’t maintained as I had thought, however, Sal got me thru the essentials over an accelerated time schedule. I was happy with his professionalism and customer service. More

Auto Accident After I was involved in a hit and run accident I called Sal Viviano to get advice. He instructed me to bring it in right away and he would notify Joe After I was involved in a hit and run accident I called Sal Viviano to get advice. He instructed me to bring it in right away and he would notify Joe in the body shop. I was treated very well by Joe the mechanic and Joe in the body shop. There was a slight problem after I left the dealership and was instructed to come right back, that is where Joe the mechanic came in. If figured out the problem and fixed right away. Everyone was very nice! More

Jeep wrangler 1st maintainence service. Fantastic reception. Everything was already documented, personnel explained to me whatbthey were going to do & they done exactly what they said theybw Fantastic reception. Everything was already documented, personnel explained to me whatbthey were going to do & they done exactly what they said theybwould. Very good experience. More

Forgot to air up tires. Excellent service, polite staff, in & out in less than 40 minutes . Probably an oversight, technician forgot to air up tires. No biggie, people forget Excellent service, polite staff, in & out in less than 40 minutes . Probably an oversight, technician forgot to air up tires. No biggie, people forget. We love Sterling Heights Dodge! More

Bad customer service Car towed there On Sunday Night had to call 3 times on Monday before any acknowledgment the car was at dealership. Gave me a very nice loaner, but no Car towed there On Sunday Night had to call 3 times on Monday before any acknowledgment the car was at dealership. Gave me a very nice loaner, but no contact about what was going on with my car. I had to repeatedly call and was told someone would get back to me. Wednesday morning I get a call I and was told they weren’t certified to work on a hybrid vehicle so I would half to find another dealership. They knew the vehicle was a hybrid on Monday morning the fact that no one in the service department knew that they could not work on it until one of the technicians actually looked at the car is simply unacceptable. The fact that they would have a car in their lot and no one would look at it for two days and then the customer would be left to figure out how to get it to another dealership is ridiculous. They may be good mechanics but their service department is run horribly. More

ETC Issue I was having an issue with the Traction Control Light and the ETC light. My vehicle wasn't responding to the gas pedal. I had to coast to a resident I was having an issue with the Traction Control Light and the ETC light. My vehicle wasn't responding to the gas pedal. I had to coast to a residential side street, and have my vehicle towed. It turned out that the throttle module needed replacing, the computer needed an update and while they were at it, they completed the airbag inflator recall. All in all, a successful experience. More

didn't solve problem made an appointment to bring vehicle in for engine light issue. HAd cose read and gave it to the advisor at time of appointment. Waited a week to get made an appointment to bring vehicle in for engine light issue. HAd cose read and gave it to the advisor at time of appointment. Waited a week to get it and during that time the engine light shut off. The code staed have service immediately, also the battery had drawn weak on several occasions during the past month. I brought vehicle in. advisor told me there was a recall. I showed the advisor a picture of code that was identified when the engine light was on, She asked was there anything else i said the battery has gone weak lately. I was told later that day the my vehicle was ready, the service department could not identify the code and the recall was repaired and there would be a half hour charge for testing my battery. I went and picked up my car and questioned why the engine code could was not duplicated and why am i being charged $55.00 to test my battery. i didn't ask for a battery test. After 20 minutes of the advisor meeting with other advisors and somebody behind the wall she then told me it was a half hour charge for diagnosing the engine code could not be duplicated. By that time i was out of time and patience. So long story short. Not impressed but not discouraged. Thansk More