Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Brought my van in for service. Which was taken care of quickly. And I waited in the waiting room for a reasonable amount of time. The room was comfortable and clean. Which was taken care of quickly. And I waited in the waiting room for a reasonable amount of time. The room was comfortable and clean. More

Could not be happier with my experience. Kevin and Jason were most helpful keeping me informed of progress of the repair process. Kevin and Jason were most helpful keeping me informed of progress of the repair process. More

Had a rattle in the rear that did not exist prior to an oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they sa oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they said it wasn't normal and to bring the car back. We did and they said the bracket holding the exhaust sensor was loose and they put a screw in to hold it. Few hours later, rattle again and this time engine light. Called back and were told they didn't actually do anything, they just looked to see what the noise could be. Looked underneath the car ourselves to find someone wrapped a wire around the sensor and bracket. Call back and this time they say yes they did do that but they did it as a goodwill gesture because it was already that way and that it must have been done during work we had done over a year prior to that. So something we had done over a year prior that had not given us any problems, that suddenly became a problem right after an oil change at their dealership, then being told different things at every conversation until being told hey guess what, we jacked the car up ourselves, and by then well yeah they did that but it wasn't their fault.... nah. By their own admission they were the last entity to touch that sensor, and did so without our knowledge or consent. Why are you going to do something like that if you didn't break it to begin with? At the very least, why wouldn't you be honest about what you did instead of not admitting it until they owner tells you what they see? I've never had this type of experience with an automotive service department before and even now a month later I'm still floored at the fact that not only did they do something to our car without our knowledge and consent, they lied more than once about what they did and then tried to pass the blame off. The only reason we went here for service was because we had a great sales experience last fall but absolutely never again will we do any business here. More

I have waited four months to get my 2021 Ram looked at because it stalls in traffic. Not only is this my third appointment but I call the day before to be told they no longer provide loaners after waiting because it stalls in traffic. Not only is this my third appointment but I call the day before to be told they no longer provide loaners after waiting four months for one. The service manager Bill Henderson is disrespectful and rude. They have no courtesy for their customers. I have never dealt with such bad customer service at a dealer. More