Sterling Heights Dodge Chrysler Jeep Ram

If I could give zero stars, I would. I bought my Jeep (new lease) in April and had to bring it back within a week because of multiple warning lights going off . They kept my Jeep for two I bought my Jeep (new lease) in April and had to bring it back within a week because of multiple warning lights going off . They kept my Jeep for two months with almost no updates. Calling their service department is pointless, the phones just ring and ring , and when you finally get through, you’re met with zero urgency, zero sympathy, and zero accountability. When I finally got my Jeep back after the two month's, it was worse than when I dropped it off. The center around the shifter wasn’t put back correctly, the door trim was cracked, the new shifter was gouged, the carpet wasn’t installed properly, a piece near the charging port was missing, the console was misaligned, and there was cleaning residue all over the door speaker. I had to bring it back AGAIN! They kept it for ANOTHER MONTH, only to find the carpet still messed up and the cracked trim lazily “fixed” by painting over it with what looks like black rubber once I finally got it back in my possession. I was told to basically deal with it at that point. Icing on the cake…the assistant manager said he would call me and help with getting reimbursed for my months of not having it. Spoiler alert - he never called me. You’re a MANAGER!!! The complete lack of communication, quality control, and respect for customers’ time is disrespectful. This dealership’s service is absolutely unacceptable. From the phones to the repairs, there is no care and no accountability. I would not trust them with even the simplest service such as replacing my wiper blades…. Avoid this place at all costs!! More

Everyone at Sterling Heights Dodge were so nice and accommodating! Very helpful and ready to answer all my questions. Chris, are salesman, was awesome! He really went above and beyond for us. accommodating! Very helpful and ready to answer all my questions. Chris, are salesman, was awesome! He really went above and beyond for us. More

Took the time to get to know us and what we wanted to find something that worked for us. find something that worked for us. More

All you need to know is they don’t answer the phone. You literally can’t get service because they don’t follow up and just transfer you to a voicemail, don’t waste your time and go to this dealership. H You literally can’t get service because they don’t follow up and just transfer you to a voicemail, don’t waste your time and go to this dealership. Horrible experiences!!! More

The only time the service has been good was when I purchased my vehicle from the dealership. Anytime I have needed an oil change or a recall, the service was horrible with the staff extremely rude. I purchased my vehicle from the dealership. Anytime I have needed an oil change or a recall, the service was horrible with the staff extremely rude. I can not recommend enough to NOT go to this dealership. I’ve learned my lesson after three times of continual horrible experiences. More

Bill worked endlessly to ensure we stayed within our budget. He has helped my family with vehicles for years. I cannot recommend him enough!! We are so glad he has was able to get us our new Jeep Grand budget. He has helped my family with vehicles for years. I cannot recommend him enough!! We are so glad he has was able to get us our new Jeep Grand Cherokee. More

Chris DeMartino was excellent to deal with. He was thoughtful and toook the time to make sure he was providing solid information so that my daughter would have a good understanding of her lease He was thoughtful and toook the time to make sure he was providing solid information so that my daughter would have a good understanding of her lease options and the costs involved. More

Very helpful and a great listener. Chris is very knowledgeable and made my new car purchase experience great. Chris is very knowledgeable and made my new car purchase experience great. More

Nice helpful very knowledgeable. I was treated great by Chris he’s easy to talk to I was treated great by Chris he’s easy to talk to More

My sales professional Chris DeMartino was amazing. Makes you feel welcomed and is super nice and keeps it real with you. Makes you feel welcomed and is super nice and keeps it real with you. More