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Stephen Wade Honda
St. George, UT
251 Reviews
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Showing 251 reviews
August 31, 2012
Our aging (1999) Odyssey had a fuse blow out just before will pulled into St. George for a two night stay and golf respite enroute to Denver from So. Calif. Actually, we didn't know for sure that it was a will pulled into St. George for a two night stay and golf respite enroute to Denver from So. Calif. Actually, we didn't know for sure that it was a fuse, but our radio stopped working and the cigarette lighter plug-in was no longer recharging our cell phone. To make matters worse, the air conditioning appeared to be on the fritz. Within minutes after contacting your dealership, your service staff had us scheduled to drop off the car and deposit us back at our hotel via courtesy car. A half hour later the problem was diagnosed as a faulty fuse as well as -- put gently, of course -- operator error in using the wrong plug-in for the phone and not recognizing that the defroster we activated during the rainstorm was redirecting A/C airflow. Your staff (Mike Carter?) was terrific to deal with and much to our surprise, refused any payment -- even pointing out how to correct the problem should it reoccur. We're planning to replace this vehicle soon, likely with an upscale model now that the kids are gone. Based on the last in a series of good experiences, we're thinking Honda. More
by remonsma
Employees Worked With
Mike Carter
August 30, 2012
Service dept employees are friendly & great people!!Any time I bring my car in they listen to me & understand what I am telling them, even if I am a woman..They explain everything that was done people!!Any time I bring my car in they listen to me & understand what I am telling them, even if I am a woman..They explain everything that was done.. I did not get a call or e mail for my review of my service visit on 8-21-12. It was great & I will be coming back again.. More
by Jclaw
Employees Worked With
Taylor Spalding
August 30, 2012
Nate was amazing. He was friendly & I felt that he really listened to what me & my husband wanted. In the 3 hours we spent with him he never got impatient or tried to push us into anything. He went ab really listened to what me & my husband wanted. In the 3 hours we spent with him he never got impatient or tried to push us into anything. He went above & beyond with us - great experience! More
by amswift19
Employees Worked With
Nate Casper
August 29, 2012
The service I received was exceptional. I would recommend this service shop to anyone. They made sure that everything was in working condition and that I was ok with all the work they performed before billin this service shop to anyone. They made sure that everything was in working condition and that I was ok with all the work they performed before billing me for anything. More
by dulrich
Employees Worked With
Grady Whitlock
August 24, 2012
Very friendly and helpful staff. Work is preformed in a timely manner and with great results. I would recemmend them to others I know to have sevice work done. timely manner and with great results. I would recemmend them to others I know to have sevice work done. More
by Bev Bradford
Employees Worked With
STEPHEN WHITLOCK
August 24, 2012
I have both a Mazda and a Honda which I purchased from this dealership. Over the past 10 years I have been taking my cars in to them for service and maintenance. Each time I am greeted professionally and this dealership. Over the past 10 years I have been taking my cars in to them for service and maintenance. Each time I am greeted professionally and treated with respect. I know EXACTLY what is going to be done on my cars and the cost that it will be UP FRONT. I appreciate that very much. I feel this dealership is both honest and fair and they REALLY DO want the very best for their customers. I recommend this dealership to all of my family and friends and have never had a negative experience in over 10 years. I say that is some awesome customer service!! I guarantee my next new car will be purchased from Stephen Wade. More
by lboehm
Employees Worked With
Taylor Spalding and Grady Whitlock and Frank Elliott, Grady Whitlock, Frank Elliott
August 23, 2012
Great friendly service. Thanks to Grady and his team . I will recommend this dealership, and return when I need service or repairs. Thanks again to all the good work!! will recommend this dealership, and return when I need service or repairs. Thanks again to all the good work!! More
by Dw3072
Employees Worked With
Grady Whitlock
August 12, 2012
My wife and I had a great experience working with Nate at Stephen Wade Honda. We were greeted right away by Nate who was very friendly and did not try to push one thing or another on us. Nate was intereste Stephen Wade Honda. We were greeted right away by Nate who was very friendly and did not try to push one thing or another on us. Nate was interested in what we were looking for and tried to find what would work for us budget wise. We originally test drove an Accord and then a Civic, and chose the Civic based upon our price range. We were not easy customers to deal with, but Nate stayed very friendly and professional and gave us a great deal on the car. After getting the vehicle home, we found that the car was too small for our needs. We took the car back and worked with both Nate and Adam Wade in looking for another vehicle that would better suit us. Without any problems, they took the car back and found us a new Accord that worked better for our circumstances. I believe this situation would have been frustrating for some other dealers, but they made us feel like valued customers. They seemed more concerned about how happy we were with our purchase, rather than the extra work we had caused them. We went from being a little embarrassed about having to take the Civic back, to feeling really good about what had transpired. We ended up with the car that we wanted, and love our new Accord. Having worked with Nate and Adam, I would recommend them to any family or friends looking for a vehicle. I will definitely go to them for any future vehicle needs. More
by bbentley
Employees Worked With
Adam Wade, Nate Casper
July 05, 2012
My wife and I just purchased a new 2012 CR-V EX-L w/Nav from Kevin. After being involved in the purchase of 4 cars in Las Vegas (2-Toyota, Mazda, Scion), this was like a breath of fresh air. Entire process from Kevin. After being involved in the purchase of 4 cars in Las Vegas (2-Toyota, Mazda, Scion), this was like a breath of fresh air. Entire process took about an hour plus Kevin spent 30-45 minutes with us making sure we understood how the Bluetooth, Navigation, and other electronics worked. Our car had NONE of the little dealer add-ons that Vegas dealers soak you with. I had picked out the car over the Internet and was given a price and tradein figure for my car. I felt the prices were very good especially since dealers can't keep the new CR-V's on the lot. I noticed that the other reviews were poor and several years old and can't speak to them. But for me, I can't say enough great things about Kevin Wells and Stephen Wade Honda. I also spoke with Mike at their Toyota dealership and really liked him but just decided I liked the CR-V better. More
by oopman2002
Employees Worked With
Kevin Wells, Kevin Wells
November 30, 2011
After finding an SUV that I liked and negotiating a price, I left and brought back my wife to purchase the vehicle. Well to my surprise they would not give me the price we had negotiated earlier. Do no price, I left and brought back my wife to purchase the vehicle. Well to my surprise they would not give me the price we had negotiated earlier. Do not believe Stephen Wade Honda dealership on Hilton Drive! They will tell you one thing and do another. Very dissapointed. More
by imove
Employees Worked With
Jack Must
