Stephen Wade Auto Center

Horrible This place is the worst. They are rude and always stressed. No one answers the phone. Customer service is "the worst". They will transfer you from This place is the worst. They are rude and always stressed. No one answers the phone. Customer service is "the worst". They will transfer you from one person to another, the phone rings and rings and doesn't even go to voicemail half the time, They treat you're call like it's an inconvenience. One day I called and kept getting transferred and after 5 min or longer someone would pick up and hang up and not say a word. I regret the day I stepped into this place. They sold me a lemon that I have had nothing but problems with since day one and am paying 5k more than it's worth so I can't even refinance or trade in for a decent trade. I've had the car less than 8 months. !this veterans PTSD kicks into high gear whenever I have to deal with these idiots. It's so bad I finally got a middle man to keep documentation and take care of mechanical issues for me, with them. Cylinders are bad and possible the entire engine will have to be replaced. I am a single parent of an autistic child who does not need this financial burden. I should have kept my jeloppy and just paid the 2400 to fix it. Never go here. Utah does not have lemon law protection on used vehicles. I regret the day I trusted this company. On one visit one guy kept talking about how gay one of his co workers was. I hate this place. There are one or two people that are actually nice but not enough to ever make me want to get a car here ever again. Trying to figure out how to remove the burden of the payment and the vehicle. What a nightmare. More

My experience @ Stephen Wade Chrysler/Dodge was Excellent! My recent buying experience @ Stephen Wade Chrysler/Dodge Dealership was a 'Smooth & easy one'! Although I was there for hours (unavoidable anywhere) My recent buying experience @ Stephen Wade Chrysler/Dodge Dealership was a 'Smooth & easy one'! Although I was there for hours (unavoidable anywhere) the time did not drag on, instead it was informative and enlightening. Everyone there from the salespeople (especially Tim Perry) to the Finance Manager (Jocelyn Glauser) along with the Customer Service and the Service Dept. have been and continue to be very helpful! We are in contact with each other weekly. You can't help feeling like your part of the Stephen Wade family! Stephen A. More

Very dishonest and terrible customer service Unfortunately I've had to deal with the Dodge service center a few times and they are very dishonest and have terrible customer service, like the emp Unfortunately I've had to deal with the Dodge service center a few times and they are very dishonest and have terrible customer service, like the employees hate their jobs. More

sales Went here to buy a car, got more salesmen then I needed. Put in application for the car I wanted, by the time I got everything done, I was told the ba Went here to buy a car, got more salesmen then I needed. Put in application for the car I wanted, by the time I got everything done, I was told the banks were closed so then they said we'll put in da information in the next day and they would call me Never heard from them again Call them and found out the person that was supposedly working on the deal went on time off for the next 3 days and they don't know what happened to the paperwork and I would have to do everything again with someone else Never going back to this place again and I suggest everyone else do the same More

Jeep Cherokee Bait and Switch on 9/28/15 This dealership attempted to pull the old 'Bait and Switch' on me on 9/28/15. I called twice to ask specific questions about a Jeep listing on their This dealership attempted to pull the old 'Bait and Switch' on me on 9/28/15. I called twice to ask specific questions about a Jeep listing on their website. I was initially impressed by the price (their SWAG price) and the quality of the car. Both times, the receptionists were friendly but unable to answer my questions (i.e. does this car have the technology group, the luxury group, even unable to tell me if it had a trailer hitch installed). Worse, they were unwilling to let me speak directly to the sales managers. They also could not provide me with an electronic copy of the window sticker - raises question marks. At the end of the second conversation, I was put on hold and then told "Oh, by the way that price on our website is incorrect and will be updated within the next hour." Would not recommend doing business with this dealership. If it looks too good to be true, it probably is. More

Unorganized & Unprofessional Took my Grand Cherokee in to get an intake manifold replacement and it took them 2 weeks to complete the job. They claimed it was because a back order Took my Grand Cherokee in to get an intake manifold replacement and it took them 2 weeks to complete the job. They claimed it was because a back order of parts that they didn't know they would need until they completely stripped down the vehicle to the point where they couldn't put it back together. After all was said and done, I had to return the Jeep because diesel fumes were coming through the air vents. They apologized and said it was because they didn't clamp everything down as tightly as they thought they had from the previous service. A few weeks later, all I needed was an oil change. A week after the service, my vehicle was overheating to the maximum point. I couldn't drive it whatsoever. As I checked under the hood, I noticed the coolant cap had not been screwed on completely, leaving the entire system unpressurized. I would do anything possible to be able to avoid this dealership and its service department. I even had to remind them to give me my bill one time, and they asked me all the things they had services because no one put it in the system. Hands down my worst automotive experiences have been at Stiffy Wade. More

Ram Pickup Get 1500 Pickup, Service took care of all issue now, no outstanding problem to speak of. Nice friendly people to work with. I would have no problem b Get 1500 Pickup, Service took care of all issue now, no outstanding problem to speak of. Nice friendly people to work with. I would have no problem buying a 3rd pickup from them. More

Waiting Received my new Ram Sept 13, 2014. Still waiting on the detailing, window tinting and tonneau cover to be done. Also payoff doesn't look to be compl Received my new Ram Sept 13, 2014. Still waiting on the detailing, window tinting and tonneau cover to be done. Also payoff doesn't look to be complete on trade-in. This is the 23rd day waiting??? More

Initial drive with Sales Rep noted windshield noise. Took 3 trips (each time the vehicle was left for two or three days) back to dealership to correct a factory problem. Brian in sales was helpful in correct 3 trips (each time the vehicle was left for two or three days) back to dealership to correct a factory problem. Brian in sales was helpful in correcting this matter, however the service department failed to ensure that the noise problem was corrected. After the second visit, Jerry from the service department finally contacted the factory and found out that this particular model had similar problems. He contacted a different glass company (Safelite) and was able to have the problem repaired. We live 2 hours from St George so every trip to the dealer is a big expense. Brian did give us a free tank of gas to help defray the expense but our time is valuable also. When we picked up the vehicle after the first attempted repair the interior was very dirty. There was a utility knife left on the floorboard of the passenger side. The vehicle had been detailed the day we bought it so it was clean when we dropped it off. Who is responsible for overseeing the qualitly control? Overall, the experience was substandard. I traded in a 2012 model that I purchased from Stephen Wade barely a year ago for this 2013 model. I doubt very seriously that I will be back to Stephen Wade for any other vehicle purchase. More

We purchased our new 2014 Jeep Cherokee Limited from Stephen Wade after visiting Jeep dealers as far away as Las Vegas. We found the staff very professional, customer oriented and very knowledgeable. To Stephen Wade after visiting Jeep dealers as far away as Las Vegas. We found the staff very professional, customer oriented and very knowledgeable. Tony, Brian and Matt Muir went out of their way to make us very comfortable with our purchase. On delivery, Tony provided an extensive hands on demo of the working of the Limited and as a result of that we were able to use all the accessories of the vehicle from the moment we drove it off the lot. I felt we were treated very fairly with our trade ins and the whole process from beginning to end was very easy. I have no reservations in recommending Stephen Wade to my friends. Job very well done!! Ken More