Step One Kia Fort Walton Beach

False advertising Bought multiple cars from this dealership in the last two years. Do not believe any of their “will beat any price nationwide” nonsense. I talked to sa Bought multiple cars from this dealership in the last two years. Do not believe any of their “will beat any price nationwide” nonsense. I talked to sales manager about this and found a better deal at a Kentucky Kia dealership on a new Sonata. I would have loved to make this the 4th car I purchased from this dealership, but the lousy sales manager was unwilling to stand behind their advertising. Also that is illegal... in the past it was a great dealership, but it has gone downhill. More

Great service! Consistently great service and great deal on a new 2018 Kia Sorento. It’s well appreciated when service and sales personnel actually go above and be Consistently great service and great deal on a new 2018 Kia Sorento. It’s well appreciated when service and sales personnel actually go above and beyond to help you when you are a repeat customer. More

Terrible and truly embarrassing. I am an older lady and apparently was taken for a complete idiot. The price that I was given on a car was truly laughable. This dealership needs to I am an older lady and apparently was taken for a complete idiot. The price that I was given on a car was truly laughable. This dealership needs to learn to deal with women. Kyle Barker (nice guy) was the sales person that helped me but had no control over the price that was given to me. I think that he was as embarrassed as me. Needless to say I walked away and will not go back. More

Less than impressed playing one customer over another We came to buy a car that was listed on their inventory. Initially we asked a sales associate to arrange the pick up as we narrowed down our selection We came to buy a car that was listed on their inventory. Initially we asked a sales associate to arrange the pick up as we narrowed down our selection. Three hours later not only was the car not picked up but was being test driven by another customer. That happens we were disappointed as we were told it was in the process of being sold. Shortly after another sales associate comes up and says it is still available as the couple were unable to buy the vehicle. So we drove it Loved it and were in negotiations. They had it priced over KBB. We were within a few hundred dollars but the manager wasn’t budging. Apparently they were negotiating between us and the first couple. That is bad business as far as I’m concerned! More

Great car, bad dealerahip! Bought a new Kia Optima hybrid December 15th and LOVE the car! The dealership however has provided a horrible post sale experience. I am on hold as I Bought a new Kia Optima hybrid December 15th and LOVE the car! The dealership however has provided a horrible post sale experience. I am on hold as I write this on my sixth call to the dealership trying to obtain info on my title application they allegedly submitted to the county. Call #1 12/28/17 "it was sent out 2 days ago" call #2 I'll call you back call #3 I'll have someone call you call #4 left VM that was not returned call #5 left VM for GM - has not called back call # 6 "Was sent to the wrong DMV office" Save yourself the frustration and use another dealer with a lower doc fee - this group charged the highest doc fee I have ever seen! More

Beyond Frustrating I don't really have much good to say about this place. I have had issues with both the sales and service departments over the last 4 years. I leased m I don't really have much good to say about this place. I have had issues with both the sales and service departments over the last 4 years. I leased my 1st Kia through them and was told many lies! Then at a regular service, they forgot to put the oil cap back on after changing the oil. I drove from Fwb to Destin, back to Fwb, then to Niceville, where my car was smoking in the parking lot of the convenience store. Oil had spewed everywhere! Traded that one in on another and still had issues with the sales and service departments. The sales people didn't care about my time or what I had to say. The service dept. claimed to have fixed an issue with my car, but then changed their story to it not being fixed. I had to take my car in several times. Being a single mom with one car, this proved very difficult! Just recently, I've tried trading this vehicle. Another dealership informed me that Kia's don't hold value at all compared to other vehicles. Kia then called me to come in and let them give me an estimate. Said it would take 15 mins. I went in, on a time crunch mind you, spoke with one salesperson. He turned me over to the sales manager because his customer had returned. The sales manager Mariano, talked with me and checked my car out. He claimed he couldn't find who I had it financed with. It's financed through Kia btw & set up on auto! Both he and the sales guy said they would contact me on the next step. Didn't hear a word from them, so I called back 2 days later. Spoke with a different sales guy, Curtis. He told me the next step, so I completed it and informed him. Didn't hear back from him, so once again I called them. Curtis said he was really busy and waiting on his manager. I should've just stopped the process then. I held out hope because Mariano had told me they had changed since the new owners came in. THEY HAVE NOT CHANGED! Curtis called me back and said they didn't have my car info. and wanted to know when I could bring my car by. Told him I had already done that. He said there was no record of it. Beyond frustrated with them! I don't think I'm going to continue this process. This is ridiculous! I absolutely love my Kia Optima, but dealing with this Kia dealership is too much of a headache for me! If you want a place that doesn't care about your time or what you have to say or inform you of things, then this is the place for you! More

Very Bad car repair My Kia has been in the shop at this Kia dealer and my car has been in for 2 and a half weeks. Unbelievable!!! WOW!!!!! TRASHY!!!!!! My Kia has been in the shop at this Kia dealer and my car has been in for 2 and a half weeks. Unbelievable!!! WOW!!!!! TRASHY!!!!!! More

Tom's the BEST!!!! We bought a used Toyota last week from Tom Burchill. Buying a used car can be a pain but Lee had exactly what we wanted. Tom made the experience fun We bought a used Toyota last week from Tom Burchill. Buying a used car can be a pain but Lee had exactly what we wanted. Tom made the experience fun. We felt like we walked away with a new friend but most importantly the car that we wanted. Ask for Tom Burchill. More

ASK FOR TOM!!!!! Ask for Tom!!! He will be honest and upfront with you plus his positive attitude make the whole experience as good as it can be. Also, if anyone tell Ask for Tom!!! He will be honest and upfront with you plus his positive attitude make the whole experience as good as it can be. Also, if anyone tells you that you should leave the area to get a good deal then they are wrong, if you're in the market for a Kia then give Tom and the people of Lee Kia a chance to impress you. More