Step One Kia Fort Walton Beach

I love my Kia hybrid. But DO NOT expect mechanical service from this dealership. They will sell you the car easily, but if you want a dealer who provides good mechanical s But DO NOT expect mechanical service from this dealership. They will sell you the car easily, but if you want a dealer who provides good mechanical service after the sale, purchase your vehicle somewhere else. I bought my Kia from this delaership, with no problems. But when I needed service they really let me down. When my car broke down recently, I made a service appointment with FWB Kia while I was still stuck on the side of the road waiting for a tow. Since I had confirmation of a service appointment with Kia the next morning, I had the driver tow it to the dealership. But the next day they did not honor the scheduled appointment. Instead, my appointment was canceled and I was told my wait time for the car even to be looked at was 3 weeks, possibly longer! Also, the lady who called me to inform me of this was very rude. When I said "But I have an appointment?! And i have confirmation." Her response was (paraphrasing) "Thats not how it works and we are not doing that." If I had known the wait time was 3 weeks (possibly longer) for them to even LOOK at my car to find the problem, I would have had it towed somewhere else! So i had extra added out of pocket expense and hardship to retrieve my vehicle from this dealership and tow it to the Pensacola Kia dealership myself. I am SO disappointed in FWB Kia. I will not do business with them again, nor will I recommend them to anyone else. Do yourself a favor, stay away. More

Worked with Denzel, great person and very accommodating. They did not have the exact vehicle I wanted, but they sourced it from another dealership. Manager was not messing around during negotiating and ga They did not have the exact vehicle I wanted, but they sourced it from another dealership. Manager was not messing around during negotiating and gave me a price that was great (according to true car live pricing). Another manager stepped in to help me compete the transaction electronically and Denzel offered to deliver the car to our house 45 mins away. Denzel really went above and beyond to make this happen while I was out of town on business. Great communication and no wasted time! A+! More

They told me that I could not purchase the vehicle at the MSRP, but that I had to purchase it at the $4K added on price because the permaplate was included and had already been applied to the vehicle, after MSRP, but that I had to purchase it at the $4K added on price because the permaplate was included and had already been applied to the vehicle, after I said I was not interested in the permaplate. The salesman made it sound like some protective coating was sprayed on the exterior and interior already, so I could not decline that option since it had already been applied and therefore was added onto the vehicle price. The salesman told me that it had already supposedly been applied and covered both interior and exterior for 3 years. After I signed all of the paperwork it said that the permacoat was not required to be part of the purchase price of the vehicle. The paper I signed only gave paint protection and not the interior protection. After further research,I learned it was just an extra warranty and should have never been included in the sticker price. I went back after purchase and asked why the paperwork only said paint coverage and not interior and they told me because they discounted the vehicle that they removed the interior coverage. I said I thought something was already applied, like a protective coating? I never wanted the coverage anyway but I was told it was already applied. This deception added an extra $5k onto the finance amount of the vehicle. I’m pissed and I would change my review to one star because they are thieves. I’m so mad I gave them a five star review for the promise of some $75 all-weather mats that actually ended up costing me $4K extra for some permaplate I said I did not want from the start. They give you an iPad and make you scroll through all the paperwork and sign here, sign there, but what they tell you that you are signing for IS NOT what you are signing for. So read the fine print and don’t let them rush you otherwise you’ll end up paying $60k for a $30k car. More