Step One GMC Cadillac Fort Walton Beach

This is a great place to do business. Honest, upfront and real people. Shout out to Jared he was great and helped with making my deal. real people. Shout out to Jared he was great and helped with making my deal. More

Honestly one of the most high class dealerships I have ever been to. Amazing staff and management shout-out to Jared Johnston! Thank you guys! ever been to. Amazing staff and management shout-out to Jared Johnston! Thank you guys! More

We were on vacation and decided to stop and LOOK at a vehicle on the lot. After meeting Macy, our sales rep, it was made clear that she would help us get the car we wanted! Macy was very helpful and prof vehicle on the lot. After meeting Macy, our sales rep, it was made clear that she would help us get the car we wanted! Macy was very helpful and professional. The entire staff made it our smoothest, easiest car buying process we’ve ever had. I highly recommend others to get in contact with Macy if you’re looking to buy a vehicle. She has your best interest at heart! The finance team seemed very respectful and transparent. This brought tons of comfort to us, too. More

Great place and service. My family and i will continue to buy from here. If you wamt a good deal and car go see this place buy from here. If you wamt a good deal and car go see this place More

The whole experience was amazing. Junior got everything started on a Monday afternoon, we talked numbers via text messages and everything was laid out for us to understand clearly. We made the choice to pu started on a Monday afternoon, we talked numbers via text messages and everything was laid out for us to understand clearly. We made the choice to purchase and set up a time on Wednesday to finish the process. We were greeted immediately at arrival and only had to wait a few minutes and then they were ready to start signing paperwork. Again, everything was explained to us in clear and easy to understand terms. After the paperwork was finished Chauntelle spent over an hour with my husband going over all the functions and setting up all the programs. Best vehicle purchase experience we have ever had. More

Absolutely great place to buy a vehicle! I would recommend anyone who is looking for a new or used car to come see the professional staff at FWB Cadillac. recommend anyone who is looking for a new or used car to come see the professional staff at FWB Cadillac. More

Great experience with Macy and Jarred. We had been looking for a GMC SCA Performance truck and they had the perfect truck for us. They were very professional and attentive to what we wanted and could looking for a GMC SCA Performance truck and they had the perfect truck for us. They were very professional and attentive to what we wanted and could afford. Thank you for taking care of us! More

Junior and Macy are the best. If your looking for a great deal and the best customer service go see them ASAP. We had a great experience there with help and patience the whole way. deal and the best customer service go see them ASAP. We had a great experience there with help and patience the whole way. More

I met Karen a week ago when I called into the dealership and needed help with finding the right vehicle for my situation. From the initial call until the deal was done, my wife and I were very impressed wit and needed help with finding the right vehicle for my situation. From the initial call until the deal was done, my wife and I were very impressed with how she made us feel important. The same was not the case with Greg Orr Porsche of Destin. We were not born in this country and feel like we inconvenienced Porsche by purchasing their overpriced Macan. Now we feel great trading that in for an Escalade, especially after Porsche said they couldn’t make a deal happen with anything on their lot. It’s a night and day difference with the experience at both of these high end dealerships. One says we weren’t credit worthy. But Cadillac makes it happen. One says we are too upside down in a bad deal they helped create, but Cadillac made it better now. One says you signed a 5,000 mile per lease, too bad.....but Cadillac ownership already makes it better. It makes sense now with the brown lives matter issues being brought to light. My wife is considered a minority but at Porsche we felt it and were often reminded of our place. At Cadillac, we felt like we mattered even with a “brown” wife. Shame on Greg Orr. Never again will we subject ourselves to that, including our lease turn in “disappearing” for over a month because Orr Porsche didn’t turn it in properly and that affected my credit report as well as my next deal from happening with Porsche. The minute I spoke to Karen, Jared, and then Kim to wrap it up, we leave with something much better than anything Porsche could have put on the table anyway. Suddenly we were credit worthy, wife has vehicle of her dreams, and we aren’t told that car is too expensive for you or out of your range. Thank you to Cadillac for royal treatment, which they have obviously perfected. Step One in particular has been a phenomenal brand to purchase a vehicle from and the after purchase experience is ever better. Thank you for making my brown wife’s life matter and not telling her that’s out of our price range. As it turns out for Rick Hart, Kevin Campbell and Greg Orr, shame on you and don’t size up your clientele in your stereotypical judgement meter. It will always be wrong. More importantly, the Cadillac ride, performance, comfort, value, exclusivity, and and overall expectations were far exceeded. Great job GMC / Cadillac of Fort Walton Beach and Step One Automotive Group. As for “German Engineering”, never again. Thank you steering me away after 1 1/2 years of the worst automotive experience in 50 years of life. Onward. Great job Karen and team. Also thanks to Jason who is also a sales consultant here at Cadillac and we appreciated him sharing his love and patronage of our brand. We own 4 Smashburger locations in Florida. For anyone contemplating an auto purchase, give Karen and the team a try. More