Step One Ford Crestview

They had my 2019 350 super duty for six weeks only fixed one of 3 problems. Rude, unprofessional crap dealer!! Took to another dealer k one of 3 problems. Rude, unprofessional crap dealer!! Took to another dealer k More

I have had issues with this dealer in the past. Horrible communication. They don’t listen to what the person tells them is wrong. They hardly return phone calls. communication. They don’t listen to what the person tells them is wrong. They hardly return phone calls. More

WORST EXPERIENCE....I purchased a slightly used 2017 F250 Black Widow with 6k miles on it in Sep 2018. Five recalls and a water leak later, starting to find out my "badass" truck is a LEMON. My truck has s Black Widow with 6k miles on it in Sep 2018. Five recalls and a water leak later, starting to find out my "badass" truck is a LEMON. My truck has spent probably well over a month total in the Ford Dealership for repairs. Two months after the warranty runs out, I get a leak that floods my floor, headliner and visor. My wife looks into it and low and behold there are hundreds of threads online about the same leaking issue and a couple possible locations that it is coming from. We bring it to Crestview Ford with the information we found online and they keep it for almost three weeks. NEVER calling us back. Once we called they said "we sprayed water on it and couldn't find a leak" then asked to keep it a couple more days while the next storm hits to see if it will leak....lol This place is a joke. Nonetheless, my truck wasn't fixed unless I wanted to spend thousands of dollars for them to remove the headliner and pour more water on it searching for a leak. This vehicle def needs to be bought back by Ford and pay it off in total as it has been a nightmare to have. Crestview Ford has also been a nightmare as the customer service there is lacking in every way. Most unprofessional people I have dealt with. They will put you on hold for someone who isn't even there then tell you they will call you back and they never will. I have purchased three vehicles from this store (HUB City Ford) and always had an issue with customer service, but this new management is a xxxx joke and needs to be replaced. Not a happy customer and def would not recommend anyone buying from this location. I know I will never give them business again..DO NOT RECOMMEND!! More

Excellent, Excellent sales service. Very friendly and extremely helpful. Mike was great help walked me through everything. Even encouraged me to ask questions if I had any. Would definitely recommend him extremely helpful. Mike was great help walked me through everything. Even encouraged me to ask questions if I had any. Would definitely recommend him as a salesman. Crestview Ford was a great experience. Would recommend 10/10. More

It is o e of the best dealerships ive been to and this is the second vehicle I've bought from them with the help of Mrs Jessica! the second vehicle I've bought from them with the help of Mrs Jessica! More

The staff was so friendly. Our salesman Micheal was extremely helpful and nice. Thanks to everyone at Crestview Ford for helping me get my mustang. extremely helpful and nice. Thanks to everyone at Crestview Ford for helping me get my mustang. More

The customer service was very friendly and professional. They were upfront on pricing and seemed to be honest. I have had several negative experiences at a previous dealerships. They were upfront on pricing and seemed to be honest. I have had several negative experiences at a previous dealerships. More

Everybody was super friendly they got my car in and out in less than an hour and they did everything I Ask them to do and I was quite satisfied. in less than an hour and they did everything I Ask them to do and I was quite satisfied. More

Awesome service and team at Crestview Ford. They got me in for an oil change and tire rotation with last minute notice. I highly recommend them! in for an oil change and tire rotation with last minute notice. I highly recommend them! More

The service department was great! Cory was very helpful, knowledgeable and informative. They were quick and let me know how things were going through out the day. They took care of my two safety recalls on knowledgeable and informative. They were quick and let me know how things were going through out the day. They took care of my two safety recalls on my Ford Fusion. Service was better than Gary Smith in Ft Walton Beach. Thanks guys! More