Step One Ford Crestview

Great People Amazing people! Amazing service! We dealt with JC and he was the most amazing car salesperson. I highly recommend him. He explains everything in a way Amazing people! Amazing service! We dealt with JC and he was the most amazing car salesperson. I highly recommend him. He explains everything in a way that's understandable to someone who doesn't know very much about cars. It was my mom, sister, grandmother, and I who dealt with him. He didn't patronize us because we were women. He treated us as equals. It was a great experience! And he made it that way! More

Awesome Dealership James Collette was our sales rep and was very knowledgeable about the car we came to buy. We scheduled an appointment so we could test drive the car James Collette was our sales rep and was very knowledgeable about the car we came to buy. We scheduled an appointment so we could test drive the car and have all questions answered. The deal went extremely smooth. James is very straight forward and does not pressure a person into buying a car. He gives honest answers and it was a pleasure buying a car from him. The entire staff is friendly and helpful. This was a great experience. More

BEWARE Dealership did not pay off our existing loan on our trade in. We had the recovery people call and looking for the truck we traded in serveral weeks ag Dealership did not pay off our existing loan on our trade in. We had the recovery people call and looking for the truck we traded in serveral weeks ago. This has been the worst experience ever. Now we will spend the next few months trying to get this mess cleared up on our credit. This will be the last Ford I ever buy and I will never deal with these crooks again. More

Quick, easy, respectful. Sonic is the man. I presented what I wanted to Don with the $ figures. Deal was done in 30 minutes. Very pleased with the deal!!! Sonic is the man. I presented what I wanted to Don with the $ figures. Deal was done in 30 minutes. Very pleased with the deal!!! More

Great,friendly and quick service. I just purchased a 2015 Ford Mustang for my wife. I needed to get an extra key fob programmed for her vehicle. I was able to take it in right of way a I just purchased a 2015 Ford Mustang for my wife. I needed to get an extra key fob programmed for her vehicle. I was able to take it in right of way and had everything done in about 1 hour. Megan in the service department was very courteous, friendly and she exhibited great customer service. I was very happy with the results and the service. I plan on using this dealership for future service and purchases. Thank you Megan. More

Horrible, rude and shady! I went to look at a specific vehicle that I had been searching for, after I test drove it and we were waiting to hear back on financing approval the k I went to look at a specific vehicle that I had been searching for, after I test drove it and we were waiting to hear back on financing approval the keys were taken off of the desk in front of us by Donny Castleberry to be given to his cousin to test drive. Being so late in the day and we had a set back with financing we were not able to do anything until the next day. Also, while at home that night I looked online and the price was almost $2000 less than what I was told at the dealership. If I would have known the price online prior to leaving the dealership that evening I could have paid cash for the vehicle. When I returned to the dealership the next day around 12 pm to talk about paying cash the SUV was not there and was still being driven by the family member. I was told the vehicle could not be back at the dealership until 2pm. I have never been treated so badly by a dealership and I will certainly never purchase a car from there or refer anyone there. Now, if Matthew Snellgrove (our sales person) ever went to another dealership I would definitely consider buying from him. He did everything he could to try to get the vehicle back to the dealership for me. As for Donny Castleberry and the rest of Hub City Ford I have no respect for them. More

Service Department Poor We have been loyal customers for the last 4 years and I feel like its time to move on. The last 6 months the service department has been the worst th We have been loyal customers for the last 4 years and I feel like its time to move on. The last 6 months the service department has been the worst that I have ever experienced. Ever since the change in the service department (addition of the two females who work in the service department), service has been horrible. I've been told an oil change service(with an appointment) will take 3 hours when previous oil changes have only taken 40 minutes; I've been told that I needed to bring in my own oil filter to get my oil changed and then charged for a new oil filter (when I brought my own in); I've made an appointment (as a waiter) for an oil change and spark plug to be changed and when I got there they told me that there's a chance that it won't be done until tomorrow. Making appointments have been a story in itself. It feels like you are inconveniencing them when you call to make an appointment. They are very unprofessional and somewhat rude on the phone. I have other vehicles from other dealerships that my appreciate my business and are willing to work around my schedule. At Hub City Ford, you got to fit into their schedule and they don't seem to care if they are inconveniencing you by lying to you so they can get your business. It's gotten to the point where I have requested to see the old spark plugs just to make sure that they changed it to new ones. I have also noticed that when we have a "bad" experience, we don't get a customer satisfaction survey; when all goes well we receive a customer satisfaction survey. Funny, how these things work? I hope others have better experiences, but for me its time to find a new Ford service department who value our time, our business, and have the time to treat us like would their own family. More

I have bought numerous Ford Expedition from Hub City All of my buying experiences have been great with the staff at Hub City. I started buying vehicles from Sonic Fonacier in 1997 and followed him to Hu All of my buying experiences have been great with the staff at Hub City. I started buying vehicles from Sonic Fonacier in 1997 and followed him to Hub City Ford. He knows how I buy my vehicles and what I want in my buying experience. I have also worked with Susan Singleton on my last couple of purchases and found her to be very professional and polite. Dion has always taken care of my service needs and is also very professional and polite. I also dealt some with Mark during my last purchase and he followed up on all promised items. Melissa was very courteous in arranging a rental vehicle when needed. I enjoy visiting the Hub City staff. Leon always has a good story for me. I always try to catch up with Chris to see what he is driving? Great place to buy a vehicle and great conversation. More

1hr & 45min oil change with an appt. I made an appt to get an oil change today at 3:00. I arrived promptly at 3:00 and dropped my car off at the service department. After an 1hr & 15min I I made an appt to get an oil change today at 3:00. I arrived promptly at 3:00 and dropped my car off at the service department. After an 1hr & 15min I walked to the garage to see where my car was. It was still on the lift. As I was walking back the service department representative saw me and said my car was almost done. I went back to the waiting area. After another half hour the rep. finally brought me my keys. I asked her what could have possibly been the reason for an oil change to take 1hr & 45min. She told me that another car had arrived just before me. I questioned her for the purpose of making an appt. She had no valid response and simply apologized as if an apology was a sufficient compensation for my time. I told her and the cashier that I expected to be compensated for my time. She went to the computer and said that I could use $17 from my rewards program to help pay for the service. That's not compensation. I earned that credit through the rewards program and can use it at anytime. I paid my $54 bill for my standard oil change, which is ridiculous in itself, but I knew that before going so I can't complain about it. I own two newer ford vehicles valued at over $75000 but I will never step foot in that dealership again to spend money. I will only return there for recalls on the vehicle which are free and will have to clear an entire day to do so. (It is making me choose a name to submit this review. BRUCE OWENS is not who I dealt with.) More

They treated me with respect and there was no high pressure When I went to the dealership, I was not exactly sure of all the option packages for my model. They sat down with me and really tried to detail the o When I went to the dealership, I was not exactly sure of all the option packages for my model. They sat down with me and really tried to detail the options and made a deal that worked for my budget. Susan, Leroy and Sonic made the dealership sale experience a pleasure. I would buy again from Hub City Ford - without question. More