Step One Ford Crestview

They were super helpful along the way. Willing to work with me and provide substantial paperwork on any curious inquiries I may have had. Very transparent process. Super happy with vehicle. 10/10 with me and provide substantial paperwork on any curious inquiries I may have had. Very transparent process. Super happy with vehicle. 10/10 More

Web-based service-appointment system worked well for scheduling my trucks' oil change. Text reminders are welcomed means of not forgetting the appointment. I knew my rear tires were due for replacement scheduling my trucks' oil change. Text reminders are welcomed means of not forgetting the appointment. I knew my rear tires were due for replacement but I was a bit perturbed by the conflicting stories given me by the service manager. On one hand, they could not rotate the tires due to "swollen lug nuts", yet, on the other hand, they offered to install new tires on the same truck with "swollen lug nuts". Please do not blow smoke up my skirt - - if you won't rotate tires due to tread issues then just say so. And, yes, I am aware that there really is a "swollen lug nut" issue that Ford will not fix. More

Jennifer got me an appointment and rental until my 2018 Ford Escape was diagnosed and fixed. She was courteous and a great help to me Ford Escape was diagnosed and fixed. She was courteous and a great help to me More

Knowledgeable and understanding Listen to my problem about our Ford focus and new about a recall on the car that may be able to fix the situation. I also like the text messages sent Listen to my problem about our Ford focus and new about a recall on the car that may be able to fix the situation. I also like the text messages sent to my phone for appointment reminders. More

The best car buying experience of my life I'm a customer for life. It was fast and pain less I felt like they truly cared Highly recommended!!!! for life. It was fast and pain less I felt like they truly cared Highly recommended!!!! More

Awesome customer service! My dealer Brittanie at Crestview ford helped me out greatly with my trade in, with my credit she got me the best possible rate and payment plan. Crestview ford helped me out greatly with my trade in, with my credit she got me the best possible rate and payment plan. More

Good folks to deal with Terry, Sam and Kristy made the whole experience a pleasant one. Sam even filled the tank on my new truck with premium! 10/10 will recommend. Terry, Sam and Kristy made the whole experience a pleasant one. Sam even filled the tank on my new truck with premium! 10/10 will recommend. More

I had a problem with the battery which was installed in late 2018, the service tech checked everything and replaced the battery with out charge. late 2018, the service tech checked everything and replaced the battery with out charge. More

NOT TRUSTWORTHY!!! I recently went to Ford Crestview to test drive a Lexus RX 350. The was used but drove great. I worked with Melissa who was nothing but very professio I recently went to Ford Crestview to test drive a Lexus RX 350. The was used but drove great. I worked with Melissa who was nothing but very professional and courteous. I decided I liked the car and wanted to purchase it. I asked to see the carfax report at that time. It was then I saw a damaged report. When I asked for a specific repair report it was told to me by the manager Nico in a very disrespectful tone as though he was insulted for me to question the damage report, that there was ONLY some paint work done. The Carfax report stated damage to rear side and rear back end. I then asked if the damage had to do with the frame to Melissa. She went to find more information, at that time Nico the manager Returned to inform me he would never sale a car that had frame damage. At this point and time I asked to take it to my mechanic to have him look over it. Nico declined my request and told me to have my mechanic come here. I asked how my mechanic was to get a Thorough look if he is not able to look at it in his shop. Nico then said because his cars come back with damage. So I offered the solution of the saleswoman Melissa to come and look as well as a chaperone. At this point he threw his hands up in surrender and noting within body language this is not his problem. If Melissa wanted to come it was her decision. The arrogance and lack of customer service that came from Nico was very disrespectful. If you don’t want to buy a shady used car stay away from this place!! More

Lied to from service dept Will never use Hub City Ford of Crestview again. I purchased an F250 from Hub City about 1.5 years ago. The bluetooth in the truck stopped working Will never use Hub City Ford of Crestview again. I purchased an F250 from Hub City about 1.5 years ago. The bluetooth in the truck stopped working after about 2 weeks. Having purchased the platinum warranty I called their service department to let them know about the issue. I live well over an hour away and have a busy work schedule. I asked if they would fix it when I had time to bring it up. 'No problem' was their response. The emissions in my diesel truck failed (not Hub City's fault) so I had it towed up to be worked on. I couldn't believe it wasn't covered under the warranty (65,000 miles) but that was a Ford issue. It took a couple of techs to diagnose the emissions issue but the last guy seemed quite qualified. I asked Hub City to take care of the 2 small recall issues and to fix the bluetooth issue while they fix the emissions issue. They had my truck for 2 weeks (which seemed long to me) but the truck wouldn't run until it was fixed. I spoke to the service guy a couple of times during the wait. I reminded him to fix the bluetooth. They called to say that I could pick up my truck and I asked the service guy if they fixed my bluetooth and he said 'yes'. I showed up to grab my truck and asked they service guy again if they fixed the bluetooth and he said 'yes'. I left to drop off the rental vehicle and when I returned (after paying the bill) the service guy said they had not fixed the bluetooth. I was extremely annoyed because I would have left the truck to get fixed (as if the 2 weeks wasn't long enough). I asked to speak to the manager. Manager comes out and he said there was nothing they could do. They are lucking that they are the only Ford service dept within a large radius because if they had competition they would go out of business. I don't like dealing with liars, especially when I am paying them. More