Step One Ford Crestview

Totally satisfied with the service I received. The dealership service department correctly diagnosed the problem with my vehicle unlike the auto repair shop that I visited prior to going to Crestview dealership service department correctly diagnosed the problem with my vehicle unlike the auto repair shop that I visited prior to going to Crestview Ford. More

Efficient service with excellent communication This dealership has really improved the service experience. They are very conscious of the customer’s time, do an excellent job of communicating progr This dealership has really improved the service experience. They are very conscious of the customer’s time, do an excellent job of communicating progress and cost. More

Jessica was really easy to deal with. She got me the truck I wanted. I got a great deal from them, unlike the dealer in FWB. truck I wanted. I got a great deal from them, unlike the dealer in FWB. More

2nd request for headliner repair (warranty) Trying to get someone to give me an idea what can be done about headliner repair. Door gasket does not cover edge of headliner on driver's side.I Trying to get someone to give me an idea what can be done about headliner repair. Door gasket does not cover edge of headliner on driver's side.I More

Recall repair was completed as promised. When I went to pick up vechicle the receptionist was playing on her cell phone and didnt acknowledge me. So I went into sevice office, 1 employee was waiting on pick up vechicle the receptionist was playing on her cell phone and didnt acknowledge me. So I went into sevice office, 1 employee was waiting on another customer and the other employee was playing on his cell phone. The 1st employee acknowledged me and told me to see the receptionist to pick up vehicle. Went back to the receptionist and waited again to be acknowledged. More

Brittanie was a pleasure to work with! She made me feel very comfortable and even ordered us pizza since we worked through the lunch hour! I will definitely do business with her again! very comfortable and even ordered us pizza since we worked through the lunch hour! I will definitely do business with her again! More

Great experience! Everyone was super courteous and very quick process. No crazy back and forth and got a great deal! Very happy with my purchase! quick process. No crazy back and forth and got a great deal! Very happy with my purchase! More

Thanks for checking my van out on an unscheduled visit. Great job! I'll be able to take my vacation on schedule once I have the ordered part installed Tuesday. Great job! I'll be able to take my vacation on schedule once I have the ordered part installed Tuesday. More

Staff was helpful/nice, facilities were clean and coffee was fresh. My only complaint and reason for 4 stars is difficulty in scheduling my appointment. After reading many reviews i was skeptical but figure was fresh. My only complaint and reason for 4 stars is difficulty in scheduling my appointment. After reading many reviews i was skeptical but figured i would give them a shot and on my first trip everything went well. More

The salesman and finance guy were good to work with. My only complaint is other staff members were goofing off and being loud in the business. It was close to closing time and day before Thanksgiving but only complaint is other staff members were goofing off and being loud in the business. It was close to closing time and day before Thanksgiving but they should maintain professionalism. More