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Step One Ford Crestview

Crestview, FL

3.0
387 Reviews

4060 S Ferdon Blvd

Crestview, FL

32536

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Showing 387 reviews

October 22, 2022

I’ve bought three new vehicles from step one automotive stores since 2020!!! They weren’t the greatest experiences, but not catastrophic either as I kept going back. I visited the Ford dealership in Crestv More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Novak
October 04, 2022

Waste of time. Called Dealership and was directed to phone que and left there until it went to leave a message. Called back and got into que again, waited 5 minutes More

by george7542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kara
March 09, 2022

Absolutely DISATISFIED and couldn't be more disgusted with the sales department. I saw their advertisement online for a $100,000 new truck and called immediately and spoke with them regarding the truck. More

by caryrail
Friendliness
Recommend Dealer
No
Employees Worked With
Leslie
March 01, 2022

Everyone I talked to during the purchase of my truck was amazing, friendly & very helpful! Kayle, Marie, Jason & Caleb are awesome. They got me approved when other dealerships wouldn’t even try or said they More

by twiztd.jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayle, Marie, Jason, Caleb
February 09, 2022

So pleased with the service and friendliness of the staff and Manager in the service department! Once I pulled up they came out and looked at my issue, went back in done some investigating on what they could More

by smallcarolyn0716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
October 23, 2021

My 2021 F-150 has been in the Service Department for 7 weeks. They did not file a warranty claim until it was there for a month. I had to demand it be done. I guess I asked to nicely the first two time More

by brooks.tyree
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
September 08, 2021

Excellent customer service and transparent on buyback purchase of leased vehicle. They made it very simple. I originally went to another dealership in Pensacola where they weren't very transparent in t More

by mart2234
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Thompson
July 09, 2021

Called for appointment and was told to bring it in at 8:00 am then I called back to add a rattle in the dash and was told to bring in at 11:00 so they could have a technician take care of the rattle in t More

by Coachmark7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure he didn’t tell me
June 11, 2021

Drove an hour for a preset appt on hose recall and oil change. Arrived early to find they didn’t have part even though service (put my name on it ) when appt made 3 was prior. No call or heads up! Poor se More

by armstrongdestin
Customer Service
Recommend Dealer
No
Employees Worked With
Service appt schedule person, Becky Kauffman, Shane Carpenter, Frank Collins
April 03, 2021

Had an appointment to get my radio checked and tire rotation oil change. Dropped it off thursday, monday till didnt touch my car. Worst service department in awhile. What happened they didnt even care More

by Mustang lover
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure, Dion Stakley, Bruce Owens, Paul Thomas, Meaghan Kashmark, Danny Donaldson, Tisha Ramm
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