Step One Ford Crestview

Had regular scheduled maintenance completed for this visit. I always had excellent service when this dealer was Hub City Ford. The excellent service has carried over to Step One's, Ford of Crestview. visit. I always had excellent service when this dealer was Hub City Ford. The excellent service has carried over to Step One's, Ford of Crestview. More

I had my 2016 F250 SD serviced and they were quick and friendly. My service rep Justin was very professional and helpful. Will be going back for future services. friendly. My service rep Justin was very professional and helpful. Will be going back for future services. More

Great dealership! Very friendly and helpful staff!I Great dealership! Very friendly and helpful staff! I would give 10 stars if possible! Mike Skinner salesman and Michael O’Brien were super top notc Great dealership! Very friendly and helpful staff! I would give 10 stars if possible! Mike Skinner salesman and Michael O’Brien were super top notch!! More

Francis from the service department helped me the entire time. He was great, informative, honest and kept me appraised from start to finish. Brook from scheduling and reception was excellent too. time. He was great, informative, honest and kept me appraised from start to finish. Brook from scheduling and reception was excellent too. More

I make the drive to Crestview Ford because they do an excellent job in explaining my maintenance to my 5.0 Mustang. Justin one of the service advisors really does a great job. excellent job in explaining my maintenance to my 5.0 Mustang. Justin one of the service advisors really does a great job. More

Came in for oil change and tire rotation. Not bad, not great. Didn’t top off fluids like they said they would. Can’t be sure if they rotated the tires the way I asked. Average price. I miss my old dealers great. Didn’t top off fluids like they said they would. Can’t be sure if they rotated the tires the way I asked. Average price. I miss my old dealership! More

Very friendly staff, Jennifer, Brittany and all we worked with were fabulous and helpful. They went above and beyond to make the sale easy and ensure it was what we needed for our family. WILL buy from again with were fabulous and helpful. They went above and beyond to make the sale easy and ensure it was what we needed for our family. WILL buy from again! More

I called the Service Department on May 6th to schedule an appointment to have an electrical looked at on our 2011 Ford Explorer. They made an appointment for May 18 at 8AM. A few days before my appointment I appointment to have an electrical looked at on our 2011 Ford Explorer. They made an appointment for May 18 at 8AM. A few days before my appointment I received another phone call confirming my appointment and asking if I wanted to speak with a sales rep about trading in the vehicle and getting a new vehicle. The person I spoke to said they would pass along my info to Woody and he would meet us at 8am to look at vehicles. We came to our appointment, service department was nice; however, I was not aware of the 139.99 diagnostic fee as I was told 99.99 on the phone when I made my appointment. I told the service department I had spoken with a woman when I made the appointment and they said it’s always been 139.99. I was reluctant to leave my vehicle but I did anyway considering this issue with the vehicle has been ongoing for awhile and I wanted it fixed. My wife and I go inside and ask for Woody and we’re told that Woody doesn’t come in until 9 AM. I’m not sure why a dealership would mislead a customer looking to purchase a new vehicle, but we were irritated. Mike Skinner was able to help us though, we were able to test drive a new Ford Explorer and it was a good experience and he was knowledgeable. We started negotiations on our trade in and this is where some issues began to arise. In between going back and forth on negotiations, it was brought up that the issue with our vehicle was going to cost over $800 and it hadn’t even gone through service to see what the issue is. This raised a huge red flag with us that the dealership was already telling us the cost of our service was before it was even diagnosed. After some negotiations, we had to leave because of work and the sales manager stopped us on the way out to show why our vehicle was appraising much lower than KBB and other car appraisal websites, and we said we had to go and instead of saying thank you for your time, he said, in a very condescending tone that “We’ll make sure your vehicle in service is going to be taken care of“. The way the sales manager said that raised a red flag with us in combination that they were already saying the issue was going to cost over $800 (from Sales, not Service). At this point we didn’t trust anyone we were talking to there and decided to pull the vehicle from Service. We took the vehicle down the road to Express Auto where they diagnosed, fixed, and replaced the part for $100. We will never be returning to this dealership for any reason since we no longer trust them. We were ready to spend nearly $50K on a new vehicle. More

My whole experience with crestview ford was awesome thanks to Bree!! She went above and beyond to help me and make me special as if I was her only client! Everyone was very friendly. I would definitel thanks to Bree!! She went above and beyond to help me and make me special as if I was her only client! Everyone was very friendly. I would definitely use Crestview again and recommend everyone to Crestview and to Bree!! Thank You!! More

Very easy to work with. Communication was clear and accurate. Helpful with understanding features about our new purchase. Dealership needs to be 200 miles closer. accurate. Helpful with understanding features about our new purchase. Dealership needs to be 200 miles closer. More