Step One Ford Crestview
Crestview, FL
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Bought F350 crew cab lariat drw from Crestview ford. Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a great job getting price where I wanted it awesome job Kaitlyn. More
Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, w Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.) More
We just purchased our second second Explorer from Ford Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely reco Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely recommended and ask for Jacob! We have used them for our service as well for the last 3 years. More
Dropped of my mustang gen2 GT for A/C repair and back up camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of part camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of parts. I’m unsure how I could have done anything different as I called every other day asking about the status of my car. Thomas was in charge of my repairs and I was sent to his voicemail at least 8 times when asking about my car. More
On Thursday, May 16, 2024, I took my 2019 Lincoln MKZ Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire rotation, tire inflation check, brake inspection, fluid top-off, and oil and filter change. • Balance all four tires. • Air conditioning stuck on full cold, only have manual control of fan speed. Here’s what I experienced: • I received just the Express Service. Oil and filter change only. • Engine coolant and windshield washer fluid top off were marked on the Inspection Sheet, but the Inverter system controller coolant reservoir nor the Brake fluid were not, and were low. • The cap on my engine compartment fuse box was just lying on top of the fuses unattached. • No tire rotation; thus, no brake lining wear inspection/evaluation was shown (DNI). • No balance performed. The reason, I was told was that “Ford will not allow the dealership to balance a tire five years or older in age”! • The air conditioning work had to be separately scheduled, so I set an appointment for the 25th of June at 11AM. It was the soonest I could get. DISCUSSION: I will NEVER return to this dealership again – EVER. I was cheated out of one of my 10 prepaid premium maintenance services and want it restored to my remaining visits. My appointment was for the (WORKS) and I got, instead, a quick oil and filter change and two (supposed) top offs. The claim that I would not receive tire balancing due to age (not mileage, not tread wear, not weather–checking, not cupping or wear spots, and not tire damage such as gouges) is preposterous. On my 80 plus years of living on this planet, and having owned about 50 cars, have I ever heard this excuse to sell me new tires. I told them to their face it was a SCAM. Moreover, when I got home I found one page in the service records that were given to me was a proposal for a new set of 540AA tread OEM tires at a bid of a whopping $1,668.44 Then I saw, on the last page, the “27 POINT MAINTENANCE/SERVICE INSPECTION” report, that, indeed, no tires were ever rotated, much less the brakes inspected. This omission was in anticipation of me falling for selling me brand new tires. CONCLUSION: This place used to treat me right when I came in for my 7,500 mile WORKS service. They broke their pick with me over this whole SCAM. I priced four 800AA tread wear Hankook Premium tires delivered to my door by Fed-Ex for $904.00 And they offered to give me an $80.00 Master Card rebate as well, which should cover mounting and balancing. Had I taken their offer, I would have over paid $844.00! I also am going to get LINCOLN to restore the service visit to my remaining unused ones through mid 2027. More
Tldr: Crestview Ford charging for not doing any diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January fo diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January for my Focus having the notorious transmission shudder. The person on the phone said it was under warranty ( they even went as far to “check to make sure so there weren’t any surprises) and bring it in. Dropped it off a few days later and got a call the next day saying, the warranty is not going to cover it because it expired. The person on the phone bringing this up before I did about the warranty. Also, to fix it they now want $4200. On top of that, I had to pay the diagnostic fee too so that was nice. Went from warranty work to oweing $220. Told them to put it back together and I’ll come get it. This was on 10 Jan. Tried calling them on the 15th, 16th leavingg messages, and again on the 22nd. On the 22nd, they said It was available for pickup and “Sorry. I thought I called and left a message.” Got home and checked my dash cam. For a transmission issue, they started the car, moved it in front of a bay, got out and let it run for 30 minutes while the technician was inside. After 30 minutes, they parked it and did nothing. Absolutely nothing was done to my vehicle. The next day, they moved it to another parking spot and there it sat. It sat for a week and a half for no reason and no communication. Now going through BBB and the state and getting pushed off there too claiming they’ve called to talk about the complaint. Call logs show different. Again, no communication. I don’t blame the tech. It falls on the office and those doing the write ups on what could have been an honest phone conversation saying to fix the issue, this would be the cost. Instead, they kept my vehicle for a week and a half, I had to call multiple times because “ they would call me when it’s back together,” and yet I never received a call. It was never taken apart. Yes they do have my number as that’s how they called me the first time to tell me the cost for the “warranty work”. More
These folks give Ford a bad name. I live in Florida but own an F-150 I acquired in Georgia. It has stranded me three times, requiring a tow, due to what I think is fuel starvation. I live in Florida but own an F-150 I acquired in Georgia. It has stranded me three times, requiring a tow, due to what I think is fuel starvation. But the problem goes away, so I have not been able to nail it down while whatever is the problem is in its failed state. On last tow, tow driver suggested that the fuel pump might be at fault. I'm rather old and don't hear well, so I contacted Crestview Ford via their Service contact web page, described the problem, asked if they had any suggestions, and asked for a price quote from them to replace the fuel pump. It's been about a month now, and I have not heard a peep out of them. So much for service to Ford owners. More
Extremely disappointed in Ford Crestview! I made agreement to purchase a King Ranch and made the 6 hour drive up from Tampa. Upon arrival, I noticed a few issues with the vehicle that should I made agreement to purchase a King Ranch and made the 6 hour drive up from Tampa. Upon arrival, I noticed a few issues with the vehicle that should have been addressed before hand, like the battery was busted and leaking acid. They agreed to fix that, but the description online on the Crestview website states "Textured Matte Finish Off-Road Running Boards", but they weren't installed on the vehicle. Additionally, it also listed that the truck had "Rear step bumper" which also wasn't installed. To be clear, the description of the vehicle options was on the website, not a third-party site. Jacob, the salesman, spoke to Matt, the dealership manager. After he explained the situation to the manager, he decided not to work on a solution. I then spoke to the manager myself and offered to split the cost of the running boards with them and they declined. The manager was aware I made the 6 hour drive, already had financing in place and had the 15k down payment in a certified check with me to complete the purchase. Both Matt and Jacob acknowledged that it was an error that came from there internet marketing person that works at the dealership. They stated that the dealership was losing money on the deal already and was unwilling to lose anymore. Even though I disagreed with there lack of ownership of an error Crestview made, I attempted to complete the deal as I was already so invested. They had a line item "Accessories" charging for $1,395.00 on the sales paperwork and it was explained as a warranty for the interior of the vehicle that I asked to be removed to help offset the cost to purchase the running boards that were stated in the online description and they refused. Then the manager proceeded to say that they are going to re-list the vehicle for 7k more than what I was going to pay for it. This statement shows that they really didn't care about their customers and take zero accountability for their own actions as a company. I would highly encourage anyone looking to conduct business with this dealership to strongly think about their lack of accountability and integrity. I purchase multiple vehicles a year for both business & personal and have never been more disappointed in a dealership. If Ford Crestview is willing to treat a customer that drove from 6 hours away like this, how would they treat you? More