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Step One Ford Crestview

Crestview, FL

3.0
387 Reviews

4060 S Ferdon Blvd

Crestview, FL

32536

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Showing 387 reviews

September 17, 2024

Bought F350 crew cab lariat drw from Crestview ford. Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a More

by Tavigator1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Sep 17, 2024 -

Step One Ford Crestview responded

Thank you for sharing your experience! We’re glad to hear you're happy with your new truck and that our team, including Kaitlyn, was able to help. If you need anything down the road, don’t hesitate to reach out.

September 17, 2024

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, w More

by kcashion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Thomas
Sep 18, 2024 -

Step One Ford Crestview responded

We’re so glad to hear about your positive experience! Brandon, Thomas, and our team were happy to help get you back on the road quickly, especially with such an important family event ahead. It’s great to know that their quick thinking and service made a difference for you. Even though you're 200 miles away, we’d be honored to assist with your next vehicle when the time comes. Safe travels, and thank you for sharing your story!

August 05, 2024

We just purchased our second second Explorer from Ford Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely reco More

by scottandterri96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Simmons , Kelly Gipson
Aug 05, 2024 -

Step One Ford Crestview responded

Thank you for your continued support and for sharing your positive experience! We’re thrilled to hear that Jacob was able to assist you with your second Explorer purchase and work with you on the pricing. It’s also great to know you’ve been satisfied with our service over the past three years. We appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

June 25, 2024

Dropped of my mustang gen2 GT for A/C repair and back up camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of part More

by Whyford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meaghan Kashmark
Jun 26, 2024 -

Step One Ford Crestview responded

We're sorry to hear about your experience. Please reach out to us for further assistance at 850-275-1522.

May 18, 2024

On Thursday, May 16, 2024, I took my 2019 Lincoln MKZ Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire More

by DICKY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
JESSICA MORITS
May 20, 2024 -

Step One Ford Crestview responded

We apologize for the experience you had with your purchase at Step One in Crestview. Your feedback is important to us, and we understand your frustrations. Please feel free to reach out to us for further assistance via text or call at 850-275-1522.

February 27, 2024

Very happy with my Ford 150 Lightning. Everyone was very helpful, Chris from sales made the experience pleasant. More

by lidiagnenciu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris sales
Feb 27, 2024 -

Step One Ford Crestview responded

Thank you for sharing your experience with us at Ford Crestview. We are glad to hear about your good experience with Chris. We strive to create great experiences for our customers, and your feedback makes it worth it.

January 30, 2024

I will not buy from this dealer. The "1 step" ownership is a monopoly in this area and their prices are not competitive More

by jtsneldbs
Recommend Dealer
No
Employees Worked With
Payton
Jan 30, 2024 -

Step One Ford Crestview responded

Thank you for taking the time to provide us with your feedback. We want to assure you that Step One Automotive Group, which includes Ford Crestview, conducts regular research to ensure that our pricing remains competitive with other providers in the area. We understand that our customers want to get the best value for their money, and we are committed to meeting this expectation. If there is anything else we can assist you with, please don't hesitate to contact our customer success team at 850-275-1522.

January 26, 2024

Tldr: Crestview Ford charging for not doing any diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January fo More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
Jan 26, 2024 -

Step One Ford Crestview responded

We apologize that your experience did not meet expectations. We appreciate you taking the time to provide us with feedback. If you need any further assistance, please contact Customer Success at 850-275-1522 or by email at customersuccess@steponeauto.com.

February 05, 2023

These folks give Ford a bad name. I live in Florida but own an F-150 I acquired in Georgia. It has stranded me three times, requiring a tow, due to what I think is fuel starvation. More

by Steve
Service Communication
Recommend Dealer
No
Employees Worked With
Website's Service Contact Form
December 18, 2022

Extremely disappointed in Ford Crestview! I made agreement to purchase a King Ranch and made the 6 hour drive up from Tampa. Upon arrival, I noticed a few issues with the vehicle that should More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
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