Step One Chrysler Dodge Jeep Ram Crestview - Service Center

Service is a joke. Takes forever,not quality work (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this experience, which isn't over yet, my husband n I have decided on trading in my 8TH Dodge purchased from Lee Dodge to go with another brand asap. He already moved on to GMC 2 years ago, I should have followed. They've been FANTASTIC! You should put customers first and fix what's broken period. These two service department members should be held accountable. They are costing you business and customers. Reading all the reviews for service department tells you all you need to know. REPEATED tire issues: un even wearing and leaking issues, 4 times for the same tire losing pressure that I have to put air in at the gas station every time I drive it for months- MANY other issues also reported over 3 years (since purchasing it brand new) that they keep saying "technician could not duplicate". Safety and satisfaction should be a priority instead of numbers..but I suppose since it's under warranty..nothing can be found. The issues I reported are known, documented by other owners and acknowledged by Jeep. They sent me a survey upon my request and spoke to me at length about the issues.. (JEEP REACHED OUT, NOT THIS DEALERSHIP) Finally had to have my car towed (same "4 x repaired " leaking tire went flat when I didn't put air in it for 2 days because I was afraid to drive it. It was dropped off by 3pm Thursday..I heard nothing by 12-ish Friday, I call and it hasn't even been looked at!!! AND it won't be looked at today, Friday(according to Kayla). I explained I have a working husband and disabled daughter and must have a vehicle ..she said they're busy. Ok....loaner?(had one offered and given before when they kept my past vehicles or days) NOPE. NOT THAT EITHER..see they have to.. DIAGNOSE the issue before they can put in for a loaner..well well..can't do THAT when it's collecting dust in your lot right?!? I said well at least I should have it tomorrow (Saturday they're open), Kayla laughed (it will be day 3 and you laugh) Sooo..Monday? She said I'll see if we can get a senior service tech to at least look at it Monday. W. T. F. So. I asked for the service manager..and repeated my concerns and pleas.. also reminding I had been there 3 PREVIOUS TIMES, SITTING, FOR THE SAME TIRE THAT WAS NEVER FIXED CORRECTLY She basically said almost to the letter what Kayla had told me..with no apologies, no reason exe. busy, no resolution, and no date for my vehicle to be ready. The issues I brought them Thursday have been brought to them over and over, some for years now...so nothing new and parts should already be there..but..I'm sure that will be another ridiculous excuse to cause another ridiculous delay. (**side note- I pay extra MONTHLY for "tire protection/repair/replacement" that I added to my loan) So, is it fair to assume..that since everything that is wrong with my vehicle comes out of the companies pocket, and not out of mine (which I actually PAY for monthly ie warranties) that I'm pushed aside, given excuses, not called back, not a priority...ridiculous! TREAT OTHERS AS YOU WANT TO BE TREATED!! ESPECIALLY in business!! CANNOT WAIT to be out from under this vehicle. Go elsewhere!!!! Did I mention 8 vehicles bought from them by us? And..referral of 3 friends that purchased to them in the earlier relationship with the Lee Dodge - Frustrated and exhausted. More

The WORST! Had an appointment on Sat 8AM, 2PM received a call stating she was not sure why we were scheduled and they didn’t have time to service the truck and we would need to reschedule. Another appointme call stating she was not sure why we were scheduled and they didn’t have time to service the truck and we would need to reschedule. Another appointment for the ABS light was scheduled, 2 weeks later it came back on. Brought back in for service. The day after we picked it up the light came back on so I called to make sure they serviced the truck and their response was sometimes they get faulty parts and for us to drop the truck back off. They do not care about the customers inconvenience and bring their drama within the workplace to the customers, which we’ve experienced several times. I would not recommend anyone take their vehicle here if they are looking for any reliable service done to their vehicle. More

Had property stolen from inside my truck I brought my truck into the Chrysler Dodge service department for a wheel alignment. They partner with the Crestview Ford dealership for large truck a I brought my truck into the Chrysler Dodge service department for a wheel alignment. They partner with the Crestview Ford dealership for large truck alignments. The Dodge dealer brought my truck to the Ford dealer. Somewhere between those two dealerships I had property stolen out of the inside of my truck. I called Rebecca, the service manager at Crestview Dodge to report the theft. The person who answered the phone said Rebecca would call me. She never returned my call. Very disappointing. More

Money Hungry, rude employees. Bought a 2018 jeep renegade (brand new) a little over a year ago. Pleasant experience. Fast forward. Driving home, jeep kept coming out of cru Bought a 2018 jeep renegade (brand new) a little over a year ago. Pleasant experience. Fast forward. Driving home, jeep kept coming out of cruise control.(ive had 0 issues with the car, its ran perfect) I called dealership to try get an apt to have it looked at. Was told a week and half out they can see it, finally they said i could drop it and leave it. That they would look at when they got a break in-between cars. Next morning im on my way to drop it off and the jeep completely has no acceleration. Clutch seems to have locked up. (never had any symptoms or signs or a worn out clutch, im at 32k miles). Get towed to dealership, hours later they advise I "burnt" the clutch up, in so doing just at $4,000 worth of repairs. That isnt covered under warranty because clutch warranty is only good for 12k/12months which ever is first. They wont even consider the idea something messed up, advise me im not a mechanic so cant say what happened. Wont even entertain the thought maybe something messed up, claiming i need to replace some bolts but no pictures i broke any, not to mention the car wasnt taken apart when i picked it up. so dont see how they knew bolts inside were broke. The car runs fine, no noises or anything. Then charge me $150 for a diagnosis fee for checking the jeep out and since it wasnt a warranty issue according to them. Needless to say i will never return here, nor send anyone to this place. Still trying to get a corporate office number to file a complaint. More

Great service oil changes, battery problems and rattles ... all fixed and promptly. Always friendly and helpful and not just me all the people around me. always hav oil changes, battery problems and rattles ... all fixed and promptly. Always friendly and helpful and not just me all the people around me. always have had great service and attention. More

Very Friendly, Knowledgeable and Helpful Service Dept I do not even have words to describe how helpful Elliott was in the Crestview Chrysler service department. My 2016 Dodge Journey needed a part that wa I do not even have words to describe how helpful Elliott was in the Crestview Chrysler service department. My 2016 Dodge Journey needed a part that was on backorder, and it wasn't safe to drive it.....since they don't do loaner cars at the dealership and couldn't tell me how long it would take for the part to arrive....that wasn't working for me....no transportation for an undetermined amount of time would put my small business at a standstill. Let's just say I was VERY stresses out about the situation.....i am usually a very patient calm person...but after 4 days without my car and still no ETA for the part , something had to give....i was ready to take my car back.......but....Elliott was able to convince Chrysler Corporation to give me a rental car at their expense until my car is repaired. I am very grateful for all his time and effort....he definitely went out of his way to help me!! That's the way service should be!! Thanks Again Elliott More

Is there anyone answering phones? Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly musi Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly music (how annoying). After 12 minutes I hung-up and called back a few hours later with the same result with a 13 minute delay. I figured that they might have been busy, so I called back a third time and was placed on hold for another 8 minutes. Then the receptionist came on the line and asked who I was waiting for. Instead of having her direct my back to service, I asked for the Manager, who apologized several times and was helpful. This was a repeat of the same scenario that I experienced the last time (about a month ago). In my opinion, this is unexceptable behavior for a business who relies heavily on the Service Department to keep the lights on. I'm going to switch to the Milton Dodge dealership for all service and future vehicle purchases. More

New Tires Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for install & alignment, car didn't get finished until 5 PM... Dropped off car before 8 AM. Called around 2 PM, they didn't know where the car was... (no kidding) Said they would call me back in a few minutes... No call. Got a ride to dealership, arrived at 3 PM. At the time, they didn't know the status of my car... (no kidding) Service department had to call a second party. Car hadn't even been on the alignment rack yet. Promised discount was not applied when car was ready at 5 PM (30 minutes before they close). No apology, no communication, no customer awareness, very incompetent. They lost my confidence in their dealership. I will never go back for maintenance on my 2012 Dodge Charger. What a shame! A simple update, email, call, text and/or keeping their discount promise would've relieved my frustration and earned my confidence in their customer service. Now, I will have to take my business elsewhere. More

Recall There was a recall on our 2002 Jeep GrandCheroke. We also there to get an oil change. While waiting for our Jeep to be serviced we inquired about a Ne There was a recall on our 2002 Jeep GrandCheroke. We also there to get an oil change. While waiting for our Jeep to be serviced we inquired about a New vehicle. We decided to purchase a 2014 Jeep Patriot (latitude). We are greatly satisfied with our new truck and the service we received. Thank you so much Mr. Fickett. More

I recently moved here and my car was towed to Crestview Paint and Body in Crestview, Florida. I knew nothing about this business but it was the most horrible experience with a business I have ever experie Paint and Body in Crestview, Florida. I knew nothing about this business but it was the most horrible experience with a business I have ever experienced in my life. It's a shame that a business that crooked and dishonest can continue to operate. After this business had my car for about 2 months, it was taken to Lee Chrysler in Crestview, Florida. Even after having my car for 2 months Crestview Paint and Body did a horrible job on my car and I was concerned about driving it but Ryan Jamieson, Danial Alter, and Kyle Haskins provided the best customer service and made sure my car was in excellent working condition and safe to drive. Those who worked on my car that I never met and don't know their names should also be recognized. I only dealt with Ryan, Danial and Kyle. All three of them are an asset to Lee Chrysler and should be recognized for excellent job they do for your business. It is because of their caring and excellent customer service that I will always go back to this place of business and will highly recommend your business to others. More