Step One Chrysler Dodge Jeep Ram Crestview - Service Center

I must say truthfully regarding this dealership. I came into for a service appointment to fix my car. Frustrated with what the repairs would cost me, Tyler recommended he work with me to purchase a I came into for a service appointment to fix my car. Frustrated with what the repairs would cost me, Tyler recommended he work with me to purchase a new car. After just a few hours and Tyler’s resilient work. He was able to give me MULTIPLE options to walk out with a brand new car. I highly suggest this dealership and most importantly Tyler when purchasing a vehicle. Thank you so much Tyler and the Crestview Chrysler Jeep dealership. More

Worst service department ever. Appointment scheduled over the phone and explained what was happening. The lady on the phone got me an appointment for the next morning. She asked i Appointment scheduled over the phone and explained what was happening. The lady on the phone got me an appointment for the next morning. She asked if I was going to wait or leave the vehicle. I said I would be waiting. Ok no problem. Showed up to the SCHEDULED APPOINTMENT THAT THEY SET. Sat In line for 40 minutes. A lady came out and asked what they can help me with. I explained I have a 9 o'clock appointment. She said ok give me a minute. No problem. A guy comes out and asked how he could help. Once again explained my appointment and what the issue was.. I explained I will be waiting for a diagnosis of whats wrong with my truck or a repair. At this point he said we don't have time for you today you will.need to reschedule. I drove an hour to my appointment and sat in line for 30 minutes just to be told I would need to reschedule. If they would have looked at my truck and said we need to order parts you need to leave the truck here or bring it back that would have been fine. But to just tell me I need to reschedule because he don't have time for me today unacceptable. I told him they just lost all of my business. No apology or anything when I said they just lost all my business. He kinda just shrugged his shoulder like who cares. BE VERY AWARE OF THESE PEOPLE. ONE UNHAPPY CUSTOMER More

We had our vehicle towed to this dealership for a clutch issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technic issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technician found other issues that had been overlooked or missed by the dealership we bought the vehicle from. They fixed those issues and Carly ensured that all of the warranty process was taken care of. Having dealt with a few dealerships and service centers in the past few years, I have to say Crestview CDJR renewed my faith that some companies still care about customer service. We are 3.5 hours from this dealership and will make the drive there the next time we decide to buy a vehicle, simply because of the service we got from their service center. More

I took my 2019 Jeep Latitude on 05/23/2022 to be inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my sale inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my salesman, the vehicle was checked the night I purchased it and nothing was found to be wrong. On the 24th I was told it was a broken strut, the next day "an adjuster" came out and it was found to be two broken brackets that hold my exhaust in place. I was told that the Platinum warranty I was sold did not cover this and my vehicle would have to be sent to a Body Shop to be fixed. The parts department offered to order said brackets for me (to the tune of $69 a piece), but stated that they would not be able to attach them to the vehicle they "supposedly inspected" when I purchased the vehicle. I was then told that the diagnostic reading that was performed on my Jeep was not covered by my warranty and would run me $171.19. A diagnostic reading should not have been required to note that two brackets were broken/missing that hold up the exhaust on said vehicle. This dealership is shady and will do anything to price gouge customers to pad their pockets. More

Service Department is great customer service! they offer ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and that all your service needs are met. Service Advisors: Carly, Kayla. Tech: Dylan JB. More

Great experience with service department. Kayla scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding an scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding and made this service very easy. Thanks to all! More

Would not recommend the dealership to anyone. Had appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed to my jeep. I dropped it off at 7AM they told me no problem and they were going to activate a wiring harness as well to enable the brake lights. I called around 11AM to check up on the vehicle and the service advisor told me they were "busy", but said it'd be done before the end of the day cause one of the tech's had it and was looking into getting it done. I call at 4 thinking I can come pick it up before 6 and they tell me they aren't going to get to it today, but could leave it and they could get to it sometime that week... Please tell me how I'm going to leave my car/transportation for a solid week for someone to turn a code on to enable brake lights... I showed up to pick up the car and the service guy told me that he was brand new which is fine, and he said the service manager was brand new as well and had no clue what he was doing and couldn't get the wiring harness to work. I asked for my key's as they said they didn't know how to enable it or add the dealercode... No apologies nothing just the "we are busy". DO NOT SET APPOINTMENTS if you cannot keep your commitments. If there was 0 stars I'd gladly rate you this just for the lack of care. Also I asked for a manager but the guy said he was too busy to talk and that he'd get back with me eventually. Been waiting on a call for two weeks still nothing. More

I will never give them my business again. We originally had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. B had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. Because they didn't have prices listed, he called, twice, and each time they said they'd call us back. They did not. Come the morning of the appointment, I got there and was told it was a first come, first served basis and I'd have to wait. Not a big deal. I showed the guy a screenshot from my online appointment to make sure they knew what I needed and asked about the cost. He came back with his iPad and showed me filter costs and told me how it'd save me money to do their oil change club. He wouldn't answer how much it was, just that it'd save me money. Saving money Sounds good, right? I naively assumed that it must be like a punch card thing. Boy was I wrong. When my truck was finally ready, I was floored when the price came to over a thousand dollars!!! Come to find out, they wanted me to pay for ALL those oil changes up front to "save money". Yeah no. So I said forget that idea and got back a lot of attitude about having to change the invoice. I get the NEW invoice. It's almost $700. They added filters I didn't ask for, failed to do the routine maintenance that we selected online and I had showed them I wanted earlier and didn't rotate the tires like they said was standard procedure when doing an oil change. Now, I had a newborn with me at the time and their space is quite cramped and service technicians kept slamming the door going in and out, so now I have a crying baby adding to the stress of their attitudes and exorbitant oil change price, but to get out of there and calm my kid down, I had to pay. I sent a photo of the invoice to my husband on what they did and did not do and he called the dealership. They told him they don't even look at the online appointments and then LIED to my husband saying I told them to do and not do all their actions. Nope. We refuse to do business with a dealership who will lie and continue to lie to cover up their mistakes instead of just owning up to it and fixing it. More