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Step One Chevrolet

Bessemer, AL

4.4
376 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 376 reviews

August 20, 2018

Service took too long The dealership was able to fix all of the problems that I needed. I got my tires rotated, oil changed, and vehicle inspected. However, I set an appoin More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deundra Perdue, Austin Harrison, Kory Randolph, Christa Sigler, Quenterrius Carter, Katie Myers, Lynn Baker, Edward Morgan, Robert Orozco, Joseph Mitchell
Sep 10, 2018 -

Step One Chevrolet responded

Thank you, for your business and thank you for your feedback. We previously reached out to you, but we did not get a reply. Our goal is to make every experience a pleasant and memorable one, but we apologize for your inconvenience while visiting our store. We want to offer to pick up the tab for your next routine maintenance at no charge to you. A proper multi-point inspection will require more than a momentary visual look in order to accurately complete. For example, the radiator may need to cool down before the radiator can be checked. Because we value the trust you place in us for the care of your vehicle we hope to provide you with a proper expectation including excellent, efficient service delivered in a timely manner.

August 18, 2018

Not quick There seemed to only be a couple of people in front of me after reaching the waiting area. While sitting there the first hour I find out that we're al More

by TJUETTJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie Patterson
Aug 18, 2018 -

Step One Chevrolet responded

We truly apologize for any inconvenience you may have experienced. We appreciate your feedback; so please reach out to us so that we may address this with you. At your earliest convenience, please contact Bill Whitehead here at our store. We hope to earn your business and your trust and look forward to speaking with you.

August 18, 2018

Really enjoyed the service. Out of a scale of 1 to 10 I give them a 10. The service was great. They were friendly and courteous and I really enjoyed the experience. More

by YROBERSON522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Herman Wallace
Aug 18, 2018 -

Step One Chevrolet responded

Thank you for taking the time to leave Herman and Chris such a stellar review! We will let them both know. We appreciate your business and will continue to provide you with the best customer service.

August 17, 2018

My great experience I don’t want to submit a review. I was very satisfied with the work and personal attention that showed me by the staff. More snacks would be good. More

by MLBMOORER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eron Jennings, Alan Embry, Quenterrius Carter
Aug 18, 2018 -

Step One Chevrolet responded

Thank you for taking the time to leave Premiere Chevrolet a review. We will relay your suggestion to management about more snacks. We do appreciate your business and will continue to provide you with the best customer service.

August 17, 2018

great experiences friendly sales staff to buy from. Service department is very knowledgeable. Overall great experiences with all three vehicles I have purchased from he More

by 5955 daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Harrison, Jonathan Short, Earl Houston
Aug 18, 2018 -

Step One Chevrolet responded

Thank you for the positive review and for taking the time to acknowledge us. We strive to be the best for you and your car We hope to continue to meet all your needs in the future. Congratulations on your new purchase!

August 16, 2018

Professional sales team ,& great customer service Will definitely buy my next vehicle from the guys at premier Chevrolet. They made the buying process as breeze and we're informative with all informat More

by EMEACHAM522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gallo, Chris Ferguson, Robert Short, Jonathan Short
Aug 16, 2018 -

Step One Chevrolet responded

We are so glad to hear that our team was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

August 16, 2018

Geeat A Great experience will be buying again great customer service great follow up just great over all nothing else to say be great all together More

by CJ504205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Embry, Jonathan Short
Aug 16, 2018 -

Step One Chevrolet responded

A great experience. Now that’s huge in our opinion, but one that we try hard to tackle. We always want to make sure we have your trust in all your purchasing and servicing needs. Which is why we are delighted to hear such great words from you. Thank you and we hope to see you soon!

August 16, 2018

Excellent I get great service when I’m there . Everyone is very friendly and courteous . I can’t say anymore than that.Than u so much. More

by LINDALUSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams
Aug 16, 2018 -

Step One Chevrolet responded

Linda, we are so glad to hear that Michael was able to provide you with great customer service. We will be sure to let him know about your review!

August 16, 2018

Great experience! Thank you to Premiere Chevrolet for working with us and getting our payments even lower than we asked! We we're treated with respect and understandin More

by COOKIE4910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ballard
Aug 16, 2018 -

Step One Chevrolet responded

We work hard to accommodate our customers and pay attention to detail which is why you’ll always get top notch customer service from Premiere Chevrolet. We are overjoyed that we were able to provide this to you. Thank you again for your kind words.

August 16, 2018

Great I had a great experience with the internet sales associate and Alex. She made the car buying process extremely easy. I’m still waiting on the key I wa More

by BURR94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Alexandra Brown
Aug 16, 2018 -

Step One Chevrolet responded

We strive to be the best for you and your car. Thank you, for taking the time to acknowledge us. We hope to meet all your needs in the future! We will remind Alex about that key too! Again, Congratulations on your purchase!

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