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Step One Chevrolet

Bessemer, AL

4.4
376 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 376 reviews

December 03, 2018

Squeaky Camaro I took my 2017 Camaro SS 1LE to Premiere for a squeaky noise coming from the back end. It took them a few days to figure out exactly what was causing More

by Car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
Dec 29, 2018 -

Step One Chevrolet responded

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

December 03, 2018

Almost got it Almost fixed everything , for the most part everything I took it in for was fixed . I still have an issue with my temperature gauge malfunctioning. Go More

by Hawk4295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Slaten
Dec 29, 2018 -

Step One Chevrolet responded

Thank you, for your business and thank you for your feedback. Our goal is to make every experience a pleasant and memorable one, but we apologize for your inconvenience while visiting our store. Please schedule a visit with us so we can address the issue with your temperature gauge. Also, want to offer to pick up the tab for your next oil change at no charge to you.

December 03, 2018

serviice never any regrets when I come in for service. people are always willing to help you, and they smile when they greet you including the cashier. More

by JAMESAFRANKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Browning
Dec 29, 2018 -

Step One Chevrolet responded

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

November 30, 2018

Jeff was very helpful service was quick enjoyed the experien I will buy my next truck for Premier Chevy service writers are excellent the service I had done was done in a timely manner I appreciate the service I More

by Robert123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
Nov 30, 2018 -

Step One Chevrolet responded

Thank you for leaving such a grand review for Premiere Chevrolet and Jeff. We can’t wait to see you in the future!

November 29, 2018

Purchase a new Silverado Very knowledgeable and helpful. I don’t know what more to say. They allowed me to take an extended test drive to see if it would fit in my garage More

by SMITHQUARTERS
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams, Bill Akers
Nov 30, 2018 -

Step One Chevrolet responded

We are so glad to hear that Michael and Bill were able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

November 27, 2018

Fast and easy With the app, it was easy to schedule an appointment and they even got me in early! It was nice not to have to wait long! More

by JEREICHARDT22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Embry
Nov 30, 2018 -

Step One Chevrolet responded

Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

November 27, 2018

Great as usual Service department was great! They are always courteous and fast. They do their best to make you feel like family when you come in for service. More

by GFM12171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Embry, Christa Sigler, Daniel Slaten
Nov 30, 2018 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par. We will continue to strive to deliver efficient customer service and look forward to working with you in the future.

November 26, 2018

Poor work They should have totaled my car but instead put a 2012 roof on a 2008 Acadia and still having issues with it. They just keep giving me run around. More

by Acadiagirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Deundra Perdue, Chad Smith, Christopher Smith
Dec 12, 2018 -

Step One Chevrolet responded

Thank you, for your business and thank you for your feedback. We are sorry that your experience was not a pleasant one. The insurance company determines what repairs are allowed or whether a vehicle is to be a total loss. However, please allow us to re-inspect your Acadia so we may address the issues you are having.

November 21, 2018

Unscrupulous practice Service Dept charged$79 for oil change supposedly because Chevy requires synthetic oil. Funny they didn't on my first two warranty services. It's a Ch More

by Garcia 62053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember name
Nov 24, 2018 -

Step One Chevrolet responded

Thank you, for your business and thank you for your feedback. Our goal is to make every experience a pleasant and memorable one. Our recommended oil change consists of a fully synthetic oil, the required filter and an engine oil treatment. The fully synthetic oil reduces the number of number oil change visits allowing you to drive up to 6,000 miles between oil changes. The oil treatment helps prevent sludge buildup and oil breakdown. We do appreciate your business and we will continue to strive to provide you with the best customer service.

Nov 24, 2018 -

Step One Chevrolet responded

Thank you, for your business and thank you for your feedback. Our goal is to make every experience a pleasant and memorable one. Our recommended oil change consists of a fully synthetic oil, the required filter and an engine oil treatment. The fully synthetic oil reduces the number of number oil change visits allowing you to drive up to 6,000 miles between oil changes. The oil treatment helps prevent sludge buildup and oil breakdown. We do appreciate your business and we will continue to strive to provide you with the best customer service.

November 20, 2018

Great service Woke up to a engine light on yesterday. Drove over without an appointment, Jeff had me in and out in a couple of hours. It’s the second time I’ve had More

by Steve R
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
Nov 24, 2018 -

Step One Chevrolet responded

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

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