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Step One Chevrolet

Bessemer, AL

4.4
374 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 374 reviews

August 02, 2019

Awesome, great customer service, Mike Williams the best! Customer service, Mike Williams made sure we was leaving with they vehicle we wanted , he helped us the best he could and it was great! More

by EDDIEYARBROUGH22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Michael Williams
Sep 13, 2019 -

Step One Chevrolet responded

We are so glad that Michael was able to take great care of you! Thank you for your review.

August 02, 2019

perfect car on the first try I had a wonderful experience. My salesman, Grant Copeland was very nice. He listened to my needs and gave me the perfect car on the first try. I we More

by lhill7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Copeland, Chris Ferguson, Larry Mcpherson
Sep 13, 2019 -

Step One Chevrolet responded

Wow! What a generous compliment! Thank you for leaving such a grand review.

August 01, 2019

Honesty about the whole transaction I am pleased to work with Premiere Chevrolet. Grant helped us to find the exact van that we were looking for. Recommend shopping with Premiere Chevrol More

by LDuren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Copeland, Chris Ferguson
Sep 13, 2019 -

Step One Chevrolet responded

Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

Sep 13, 2019 -

Step One Chevrolet responded

Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

July 25, 2019

Great customer service My situation wasn't the best but they did every thing they could to help me with a new car and i love it you have great staff and professional nall More

by GABRAIELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Rodney Burns, Ronald Robinson
Jul 25, 2019 -

Step One Chevrolet responded

Thank you, for your kind words! We are so glad to hear that our team was able to provide you with great customer service.

Sep 13, 2019 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par. We will continue to strive to deliver efficient customer service and look forward to working with you in the future.

July 25, 2019

Poor Service First, thank you to Larry Davis for his attempt at service recovery. I purchased a 2019 Camaro early this year and recently started getting a passen More

by Shadow
Recommend Dealer
No
Employees Worked With
Daniel Slaten, Larry Davis
Jul 30, 2019 -

Step One Chevrolet responded

Dear Renee Goodwin, On behalf of Premiere Chevrolet, I want to extend my sincerest apologies for the negative experience that you had with our Assistant Service Manager, Daniel. I realize that Daniel was unhelpful in solving your vehicle’s concern. I understand your frustration at having not been properly diagnosed and your even greater frustration at having to wait an extra hour of your day. At Premiere Chevrolet, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry. We do our best to train each of our representatives on how to properly handle our customers’ concerns, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to my attention. I am always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Sincerely, Chris Smith Director of Fixed Operations 205-424-4121 x341 csmith@premierechevy.com

July 09, 2019

Outstanding service I had the best experience speaking and working with Mr. Herman Wallace, he is an awesome salesman!! He listened to my wants and needs and I was comple More

by keyoshia1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Wallace, Bill Akers, Larry Mcpherson
Jul 25, 2019 -

Step One Chevrolet responded

Thank you for your business and thank you for such an outstanding review! We will let Herman know of your comments.

July 05, 2019

awesome dealership my wife and I have bought 5 new vehicles from this dealership since 2009. we will continue too purchase because they keep there word. thank you for a More

by peanut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gallo, Chris Ferguson, Alan Embry, Robert Short, Herman Wallace, Bill Akers, Mike Aycock, Larry Davis, Christopher Smith, Lynn Baker
Jul 08, 2019 -

Step One Chevrolet responded

Thank you for leaving such a grand review for Premiere Chevrolet. We appreciate you! We can’t wait to see you in the future!

July 02, 2019

Great customer service and I didn't have to wait long at all Great professional group of people that has helped me and my family and have kept our best interests at heart!! I wouldn't deal with anyone else becau More

by TAYLORBOY1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Wallace, Bill Akers, Christa Sigler, Larry Davis
Jul 08, 2019 -

Step One Chevrolet responded

Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

July 01, 2019

Great Everything was done professional. I really appreciate Lonnie for working with me . He really did his part in showing me what the dealership has to off More

by d.square83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Reaser, Bill Akers, Jean Bishop, Mike Aycock, Rodger Bolden, Lynn Baker
Jul 08, 2019 -

Step One Chevrolet responded

Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

June 28, 2019

Excellent! I was there during lunch hour. The team there got me in and out. The young lady in service was friendly, knowledgeable and very understanding of my si More

by ATKINSONBARBARA86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deundra Perdue, Chad Smith, Austin Harrison, Kory Randolph, Christa Sigler, Lynn Baker, Edward Morgan, Robert Orozco, Hamilton Smith, Joseph Mitchell
Jul 08, 2019 -

Step One Chevrolet responded

We are glad to accommodate your time during your lunch hour. Thank you for leaving us such a grand review.

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