Step One Buick GMC Cadillac Pensacola
Pensacola, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 126 reviews
I told him what I had to work with and without batting an eye JJ was able to pick the perfect vehicle for all my needs. Absolutely amazing salesman and an amazing car. Could not be happier with my purchase. eye JJ was able to pick the perfect vehicle for all my needs. Absolutely amazing salesman and an amazing car. Could not be happier with my purchase. 10/10 will definitely be buying my next car from him. More
I brought by Cadillac SUV in for service. I was told it had a broken bolt ... you would think a simply couple hours worth of work to remove the broken bolt stub and install a new bolt ... you would think h had a broken bolt ... you would think a simply couple hours worth of work to remove the broken bolt stub and install a new bolt ... you would think however I was charge $752 for a new part! Now being a retired engineer as well as a tool and dye maker, I know for a fact broken bolt removal is a relative easy process ... this was just greed and or lack of knowledge on the part of the dealership. Moreover, when I arrived to pick the vehicle up, they attempted to charge me more than quoted. After resolving that issue, I walked to the vehicle, only to find the leather seats as well as the fender and hood full of greasy hand prints. WHERE IS THE CADILLAC SERVICE!! Clearly not here. More
Awesome Staff, Great Experience I travelled over 2 hours for this dealership, and it was well worth the time. The staff was accommodating, both over the phone and in person, and eve I travelled over 2 hours for this dealership, and it was well worth the time. The staff was accommodating, both over the phone and in person, and everything was taken care of efficiently. Highly recommend this dealership, and especially the man I conducted business with: JJ Hommer. More
Juergen Hommer (JJ) was and is an amazing car salesman. I appreciate him so much for getting me in my 2017 Chevy camaro. He didn’t stop & was very persistent until I got it & for that i am so grateful. He’s appreciate him so much for getting me in my 2017 Chevy camaro. He didn’t stop & was very persistent until I got it & for that i am so grateful. He’s literally the greatest AHHHHHHH More
JJ made our new Cadillac experience awesome! JJ made car buying during uncertain times awesome! Everyone was super helpful. JJ spent extra time making sure I felt comfortable with my new vehicl JJ made car buying during uncertain times awesome! Everyone was super helpful. JJ spent extra time making sure I felt comfortable with my new vehicle, and understood all the bells and whistles. I am happy that Pensacola Cadillac will be my car dealership home! More
Don't go anywhere else! JJ did a great job in helping me get into my new Cadillac! From day one he had excellent customer service and was never pushy! He made the car buying JJ did a great job in helping me get into my new Cadillac! From day one he had excellent customer service and was never pushy! He made the car buying process easy and stress free. He worked with management to help me get the best deal possible. I cannot recommend him enough! Go see JJ for your next car purchase! More
JJ is awesome My experience was a wonderful one. JJ is a very expressive employee I felt very comfortable buying a car from him He was made my time a the deale My experience was a wonderful one. JJ is a very expressive employee I felt very comfortable buying a car from him He was made my time a the dealership a welcoming one Steven was also wondering. Answered all my questions. Very helpful! More
JJ did an excellent job transitioning us from our Tahoe into our new Cadillac. JJ offers top notch customer service and included the whole family in our decision to buy a new vehicle. He took the time to into our new Cadillac. JJ offers top notch customer service and included the whole family in our decision to buy a new vehicle. He took the time to make sure we knew our vehicle options, all the bells & whistles included and made the buying experience seamless. Once the vehicle was purchased, he took the time to walk us through vehicle set up, technology options and safety features. He has since checked in to ensure we are enjoying our new ride, but also to be encourage us to call him with any questions or needs. We appreciate everything you have done for the Schopp family JJ and love our new Cadillac. Thank you! More
Tremendous personal service with a focus on customer satisfaction and a first class experience. I would highly recommend this dealership to friends and family in the future. satisfaction and a first class experience. I would highly recommend this dealership to friends and family in the future. More
JJ made the deal happen. He listened to what we wanted and helped us get it. Definitely see him for your next purchase. Don’t waste your time dealing with Stan! and helped us get it. Definitely see him for your next purchase. Don’t waste your time dealing with Stan! More