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Step One Buick GMC Cadillac Pensacola

Pensacola, FL

2.7
126 Reviews
Why should you buy from Step One Buick GMC Cadillac Pensacola? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Pensacola. Visit us today to discover why we have the best reputation in the Pensacola area.
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5651 Pensacola Boulevard

Pensacola, FL

32505

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Showing 126 reviews

March 22, 2021

JJ is the best and will bend over backwards for his clients. Throughout the entire buying process he made sure we were taken care of. More

by drroberts6184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juergen John "JJ" Hommer
February 06, 2021

We had an awesome experience purchasing our 2021 Cadillac Escalade ESV. JJ and Dylan were very helpful in making sure we got the right car for us. More

by Howell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Higgins, Juergen John "JJ" Hommer
January 27, 2021

I truly appreciate the excellent service that I received from my sales man (Mr. Juergen Hommer. He goes above and beyond to satisfy his customers. Check him out, you’ll definitely be happy to have a salesma More

by Peaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juergen John "JJ" Hommer
December 11, 2020

I would like to thank Juergen John Hommer “JJ” and Lexi for guiding me through the process and giving me the best advice when purchasing my beautiful vehicle at Cadillac Pensacola. I have never owned a Ca More

by karenmarie321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lexi Langston, Juergen John "JJ" Hommer
December 11, 2020

JJ Hommer was the best inventory manager we have encountered in 50+ years of car buying. He made the transaction seamless and went over and above to ensure that we were comfortable with our decision More

by SatisfiedSeniors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexi Langston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juergen John "JJ" Hommer
December 01, 2020

JJ Hommer is the best car salesman my wife and I have ever experienced in our 50+ years of car buying to include approximately 30 different vehicles. Courteous, professional, knowledgeable and extremely More

by Dave S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lexi Langston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juergen John "JJ" Hommer
November 13, 2020

Purchased my last four (4) vehicles there before the ownership change....While the sales department was friendly, pressured price negotiations are not welcome. Forced "add-ons" were excessive. Fabric More

by kstaton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
Nov 30, 2020 -

Step One Buick GMC Cadillac Pensacola responded

Mr Staton, We are sorry for your recent negative experience. Please feel welcome to reach out to John Lasssiter, our General Sales Mgr At 850 433-7671 so that we can review and hopefully correct with you

Nov 30, 2020 -

kstaton responded

While I appreciate the response, reaching out to the GM will not change the experience. I understand as a dealer you are in the business of making money selling vehicles; however, to arbitrarily put dealer add-ons to a purchase price without any discussions as to whether or not they are wanted and say "they have to be included" does not work for me. It is much easier to be right up front about pricing for decision makers and not slide add-ons in....the old way of buying a car is coming to an end....

October 30, 2020

Very impressed with JJ Hommer we visited a couple of times JJ was extremely helpful and patient even though we were very indecisive but every time I called he was immediately available to talk and answe More

by Charlottebonifay
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juergen John "JJ" Hommer
October 27, 2020

Our experience was beyond amazing. JJ Hommer did an outstanding job in taking care of us. He is very friendly and professional and makes you feel you are the most important people there. It is obvious More

by Sharon and John
Recommend Dealer
Yes
Employees Worked With
Juergen John "JJ" Hommer
October 20, 2020

JJ got us exactly what we wanted and then some. He was very kind and professional. Very prompt and a knowledgeable car salesman. Thanks JJ More

by Sherian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juergen John "JJ" Hommer