Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Step One Buick GMC Cadillac Pensacola
Pensacola, FL
126 Reviews
Why should you buy from Step One Buick GMC Cadillac Pensacola? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Pensacola. Visit us today to discover why we have the best reputation in the Pensacola area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 126 reviews
September 29, 2022
just purchased 2020 cadillac CT6 the experience was great! purchased thru FaceTime and email the paperwork. It was easy and very convenient due to health issues and distance of driving. Mr Pink our great! purchased thru FaceTime and email the paperwork. It was easy and very convenient due to health issues and distance of driving. Mr Pink our sales coordinator handled everything so well and made this effortless due to our circumstance. Between Mr Pink and Lexi they were both curtious, friendly very attentive and on top of things very quickly and orderly. Cant wait to get our car tomorrow and Thank you so much for all your help and assistance. Great experience so far!! More
by mariahodges
May 26, 2022
I just purchased a new Cadillac XT5 premium luxury and was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He a was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He also kept me abreast as they received information on its building. He was also great when delivery of my new car arrived. The whole team at Cadillac Pensacola where great. I couldn’t have asked for a better sales person. More
by jairaghi
Employees Worked With
Roderic Stovall
April 14, 2022
Enjoyed my car buying experience at GMC Cadillac Pensacola. Hugo was a fantastic dealer associate! He was friendly, courteous, and attentive to my concerns. Thanks, and praise to your dealership! T Pensacola. Hugo was a fantastic dealer associate! He was friendly, courteous, and attentive to my concerns. Thanks, and praise to your dealership! Thanks also to the lady who assisted me in signing the final papers. She had a very pleasent, and bubbly personality. More
by brik757
Employees Worked With
Hugo
March 25, 2022
Worst experience I've ever had trying to buy a car. Can't get inventory so they make the customer pay an extra $30,000.00 on top of MSRP for an Escalade. Save yourself the money and go to Mobile like I Can't get inventory so they make the customer pay an extra $30,000.00 on top of MSRP for an Escalade. Save yourself the money and go to Mobile like I did. More
by christophallen
Employees Worked With
September 24, 2021
They don’t call back, totally unorganized. Service is scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. More
by B
Employees Worked With
Desean
August 17, 2021
I am also curious about the "used" parts business model. We were charged $4,856.00 for full R&R of Lifters, gaskets, bolts, etc in our Yukon Denali in July 2021. On August 9, 2021 the same symptoms occurred We were charged $4,856.00 for full R&R of Lifters, gaskets, bolts, etc in our Yukon Denali in July 2021. On August 9, 2021 the same symptoms occurred that caused the R&R. Had to have AAA tow our Yukon to another Certified GM Service Center and were told that not only was it done incorrectly, but multiple used parts were also put back into the truck, multiple parts are missing entirely and more damage was done to the engine. Service Manager already admitted on the phone that they frequently use the customers' old bolts (just the beginning) but we were charged over $253 for 30 new bolts. (put back into their inventory I guess?) This doesn't include failed lifters, etc. The two dealerships are blaming each other and refuse to be accountable, although they are both Certified GM Service Centers. The damage caused by the first repair has lead the second dealership to recommend a new engine now and at least $6000 to make good. We have been without a vehicle for 8 days now, no repairs started, no loaner car offered and we have been forced to conference call the two dealerships on our own phone because they've allegedly been leaving messages for each other and we have been told multiple times "he/she is too busy right now." They need to make this right and replace the engine (obviously at no charge to us) so that we have a dependable vehicle once again. Oh, and by the way, we are active-duty military so not having a vehicle is super convenient to get to base every day. We've contacted GM Corporate now. Hoping someone in this company is ethical because an attorney is expensive. Spend your money elsewhere. More
by Amy Atkins
Employees Worked With
Cliff Wallace
May 31, 2021
Felt like the deal that we got on the new car was reasonable; perhaps I could’ve negotiated a little better final number but wasn’t there to spend my time haggling. reasonable; perhaps I could’ve negotiated a little better final number but wasn’t there to spend my time haggling. More
by cthomas22
May 12, 2021
I would like to give high praise to JJ Hommer for going I would like to give high praise to JJ Hommer for going above and beyond and making a smooth process in purchasing my 2021 Cadillac Escalade. I would like to give high praise to JJ Hommer for going above and beyond and making a smooth process in purchasing my 2021 Cadillac Escalade. More
by alshazley
Employees Worked With
Juergen John "JJ" Hommer
April 27, 2021
Contacted Mr Sparks for information regarding an ignition issue. He stated he would investigate. Have not heard from him. This isn't the 1st time, but it is the last. issue. He stated he would investigate. Have not heard from him. This isn't the 1st time, but it is the last. More
by nantom4244
Employees Worked With
March 27, 2021
We had the best car buying experience. JJ was absolutely amazing! He cares about his customers and makes sure that they are taken care of 100%, even after the purchase. He is honest, informative, and elic amazing! He cares about his customers and makes sure that they are taken care of 100%, even after the purchase. He is honest, informative, and elicits no pressure. I appreciate the excellent customer service and would be back to see JJ for any future car buying! Thank you JJ, I love my new 2021 CT5! More
by Christie
Employees Worked With
Juergen John "JJ" Hommer
