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Step One Alfa Romeo Pensacola
Pensacola, FL
12 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 12 reviews
June 03, 2024
Purchased a Mercedes SL by wire transfer. The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the o The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the over billing was something they do to ensure they collect enough funds to register the car and that I would be refunded the money and that the cable would be overnight shipped. 4 weeks later they send an additional temporary plate as they still had not provided all of the correct paperwork nor the cable. Finally, 7 weeks after paying for the car in full, plus overcharges, I got the correct paperwork and my refund. I still don't have the cable. More
by girvan
Employees Worked With
Jay Wasserman
March 20, 2024
I had the worst experience at this dealership I bought a used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever aga used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever again I will never refer anyone to them they don't even communicate with the customer service is the worst More
by Beammer
Employees Worked With
Danny
February 29, 2024
Had to contact this dealership twice before I got a response. When I heard from them. They already had a deposit on the car I was interested in..... response. When I heard from them. They already had a deposit on the car I was interested in..... More
by sbyoung2
Employees Worked With
Don't know name
December 12, 2023
Omar Ramos and Tyler have been fantastic to work with over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor plan which makes everyone approachable. There is no wizard behind the curtain sales manager or finance manager hiding in their offices using high pressure sales tactic with the back and forth negotiations. Everyone is just hanging out together and working together. Best car buying experience I have ever had. If you want to he treated like family, call Omar and let the staff treat you like a million bucks. Thanks everyone!! More
by sstreit
Employees Worked With
Omar, Tyler
April 09, 2023
Horrible experience with an apathetic staff. We drove an hour each way to test drive a vehicle. Upon arrival, the car and salesperson could not be found. We won't go back to have our time was We drove an hour each way to test drive a vehicle. Upon arrival, the car and salesperson could not be found. We won't go back to have our time wasted. More
by Unhappy Customer
Employees Worked With
Chris
September 19, 2022
The dealership was great! I was completely dreading buying a car because it is usually such a horrible experience. We drove from Louisiana to Pensacola to see a used truck for I was completely dreading buying a car because it is usually such a horrible experience. We drove from Louisiana to Pensacola to see a used truck for my son. Steve was our salesman and was such a pleasure to work with! Everyone that worked there was friendly and helpful. Michael in finance was also wonderful- very knowledgeable and helpful. Thanks guys for making what could be a horrible experience actually turn out to be great! Will definitely look at your dealership for my future car needs!! More
by klkahoe
Employees Worked With
Steve and Michael
September 12, 2022
Thank you Steve Parlier, He was super nice, knowledgeable and it was pleasure working with him and his team. The whole experience was easy, fast and friendly for my husband and I. Thank Steve for a job well and it was pleasure working with him and his team. The whole experience was easy, fast and friendly for my husband and I. Thank Steve for a job well done! More
by myeshaamitchell
Employees Worked With
Steve Parlier
July 23, 2022
Thanks to Baylen Nicholas, Jeff Thompson and Michael King for a fun and seamless buying experience today! The entire experience was professional, courteous and easy. They have beautiful cars, too! Noreen for a fun and seamless buying experience today! The entire experience was professional, courteous and easy. They have beautiful cars, too! Noreen C. More
by Noreen.chavers
Employees Worked With
Baylen Nicholas, Jeff Thompson, Michael King
July 08, 2022
Excellent experience at this dealership. The sales associate, Baylen Nicholas was extremely helpful and ensured I had a smooth transaction. I was in and out within two hours with a good d The sales associate, Baylen Nicholas was extremely helpful and ensured I had a smooth transaction. I was in and out within two hours with a good deal for both parties. I highly recommend this dealership and sales associate! Everyone I dealt with was knowledgeable and professional. They exceeded my expectations... More
by wymandc
Employees Worked With
Baylen, Jeff & Mike
May 03, 2022
Never knew the dealership was there! Brittany such a GEM! Bought my vehicle and found out that it wasn’t available to drive that evening because it was at a car show. Brittany was outst Brittany such a GEM! Bought my vehicle and found out that it wasn’t available to drive that evening because it was at a car show. Brittany was outstanding and though they are a few issues yet to be addressed, (my car manual and extra key were missing after the car show) but Zafar the manager has been great in responding! Very nice dealership!! More
by alfrenettedavis
Employees Worked With
Brittany Neal, Zafar and Michael
