Roger Beasley Hyundai New Braunfels - Service Center

Terrible communication and service. They've had my car for a week with no communication at all and all calls go unanswered or straight to voice mail. They've had my car for a week with no communication at all and all calls go unanswered or straight to voice mail. More

Margarita in Service is absolutely the best. She is the reason we bought another Hyundai! She is the reason we bought another Hyundai! More

A great team at Steele Hyundai Service Department, from Mr. Rene Burillo , the Service Director to the Service Advisors, Ms. Margarita Sierra, who I have known from earlier days at the dealership, she is Mr. Rene Burillo , the Service Director to the Service Advisors, Ms. Margarita Sierra, who I have known from earlier days at the dealership, she is dedicated, a professional with a positive attitude, my most recent interactions have been with Ms. Valerie Salinas and they have been great, I have also observed Ms. Salinas walking thru the waiting area offering the patrons a bottle of water while they were waiting, quite unheard of these days, Ms. Salinas is friendly, responsive and she displays a genuine care. Congratulations. Thank-you. More

The worst customer service ever! !my car has been at that facility two weeks for simple minor repairs and not once did I have service rep call me to provide updates on my vehicle I ha !my car has been at that facility two weeks for simple minor repairs and not once did I have service rep call me to provide updates on my vehicle I had to keep calling with rude and unprofessional people who are too busy to speak the customer I will never take my vehicle there ever or buy a vehicle from this place if that’s how they treat customers More

After reading about scams, I marked the wheels on my car before taking it in for an oil change & tire rotation. Oil was changed but tires were untouched. I called the manager and he didn't sound surprised; before taking it in for an oil change & tire rotation. Oil was changed but tires were untouched. I called the manager and he didn't sound surprised; told me to bring it back in and they'd rotate the tires. Next time I'll check the wheel marks before leaving the service department. Lesson learned! More

Service Department Review This was the second time we've dropped our car off for an oil change, and both times we have been treated as if we're inconveniencing them. The servic This was the second time we've dropped our car off for an oil change, and both times we have been treated as if we're inconveniencing them. The service workers are not friendly, and they do the bare minimum to service the car. The day after I had my oil changed, my washer fluid light came on. I have never had my oil changed at other places and NOT had them top off all fluids, but they clearly did not do so this go around. It leaves me wondering what else they didn't do. One of the key decision makers in us purchasing this car (at the Kyle location) was the convenience and proximity of the New Braunfels location for service. However, that has turned out to be more of an aggravation than it's worth--to the point that I don't think we'll by another Hyundai, because I'm not buying a car to be treated like we have been at this location. More

Great customer service Ty, in the service department, was very friendly and helpful. He explained everything and checked with us before any additional expenses were incurre Ty, in the service department, was very friendly and helpful. He explained everything and checked with us before any additional expenses were incurred. Great experience. More

Personalized & Personable Service They know your name, they listen to you when you explain your car situation and are just so polite and eager to help. My only go to place. They know your name, they listen to you when you explain your car situation and are just so polite and eager to help. My only go to place. More