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Steele GMC Round Rock
Round Rock, TX
483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 483 reviews
December 13, 2022
I visited Steele GMC this last Saturday. I looked at a truck and test drove it, then decided to work a deal on it. I had a trade and we finally agreed to a final price that would be financed I looked at a truck and test drove it, then decided to work a deal on it. I had a trade and we finally agreed to a final price that would be financed. At this point I'm working with the sales manager and he carries the deal over to finance. After about 30 minutes he comes back over to me and says that he hasnt gotten a response yet , probably because it was so late in the evening. He then said that we would finish this deal on Monday morning. Monday morning came around and I havent heard anything from the dealership. At 2pm in the afternoon I decided to call my salesman and his response was "let me go check and I will call you back". When he did call me back he said that the (my) vehicle had been sold "about an hour ago". What the dealership doesnt know is that I monitor my credit, all three reports, and get inquiry notifications in real time. I had one inquiry on Saturday evening, and nothing on Monday morning. Anyone that has ever purchased a vehicle and monitors their credit knows that several inquiries always show up on their reports. I had one. The dealership literally sold the vehicle out from underneath me. We had a deal and was working it. They did not ask for a deposit to hold the vehicle. I have perfect credit and adequate income, so thats not the issue here. I cannot say that I will be back to this store, nor can I recommend them to anyone. If they do respond to my Google rating it will probably be along the lines of another salesman sold it without realizing there was a pending deal in process. This is all on management and they do know exactly whats going on with each vehicle. Every deal comes across their desk to be finalized. Steele (Steal) GMC needs to do better than this! More
by Hemiking0781
Employees Worked With
DAS Reputation Managemet
October 03, 2022
Michael Mckeown at Nyle Maxwell GMC was fantastic to work with. He found the truck I was looking for quick and had even set me up with financing and pictures before I got to the dealership. He made my buying with. He found the truck I was looking for quick and had even set me up with financing and pictures before I got to the dealership. He made my buying experience as enjoyable as one can be. Easy, and both buyer and dealer ended up happy. Thank you for our new truck! More
by Richard.l.mccleary
Employees Worked With
Michael Mckeown
September 01, 2022
Honestly all five starts are well deserve for Luis the sales rep very impressed for his Dedication on making sure that I found what I need it I think I was a hard buyer And he kept looking and staying sales rep very impressed for his Dedication on making sure that I found what I need it I think I was a hard buyer And he kept looking and staying in touch Took about 2-3 months All though I said no many times He never gave up My thanks extend to mr McCoy for his help in the deliver of the vehicle Thanks team for your help Very happy with the purchase More
by Manny
Employees Worked With
Luis
August 26, 2022
Always helpful and complete maintenance or service repairs on a timely manner. I work mainly with Scot because he does a great job on welcoming me and taking care of the process. repairs on a timely manner. I work mainly with Scot because he does a great job on welcoming me and taking care of the process. More
by G. Powers
Employees Worked With
Scot Murray, DAS Reputation Managemet
August 08, 2022
Bought a new Yukon on Saturday and the process was seamless. The vehicle started puking coolant out of the overflow when we pulled in the driveway. My salesman, Toby, had the service manager and one o seamless. The vehicle started puking coolant out of the overflow when we pulled in the driveway. My salesman, Toby, had the service manager and one of the diesel techs show up at my house Sunday morning to try and figure out the problem. Can't say enough about the quality of service from the entire Nyle Maxwell team. This is my dealer of choice in CTX. More
by Jon J
Employees Worked With
Toby Turner, Josh Lee, Scot Murray, Reid Hoyle
July 16, 2022
My 24 yr old son was in Georgetown from Dallas for a wedding and his 2018 Denali started shaking and the check engine light came on. He called Nyle Maxwell and was told he would have to wait 10 days fo wedding and his 2018 Denali started shaking and the check engine light came on. He called Nyle Maxwell and was told he would have to wait 10 days for a service appt. I tried to call back and all phones went to voice mail during business hours. I hope no one there ever has an emergency. Very different level of service from Sewell where we bought the vehicle. More
by Cmorris
Employees Worked With
DAS Reputation Managemet
