Stearns Ford Inc.

Bad Experience Bad experience. Spoke with the Sales Manager Tony prior to driving from Boone saying it would be a wire transfer from Wells Fargo in Idaho (company tr Bad experience. Spoke with the Sales Manager Tony prior to driving from Boone saying it would be a wire transfer from Wells Fargo in Idaho (company truck), he said no problem. I rent a car and half-way down the mountain I get a call from Tony saying they can not accept a wire transfer (Red Flag #1, it's a standard business practice), I come anyway to see the truck. Upon arrival I get a salesman for a test drive, when I asked the difference between the XL and XLT he was clueless (Red Flag #2, the F150 is a best seller and I expect the sales person to have some knowledge). After agreeing on the sales price I was told by Tony that I could fill out the paper work and take it home while they wait for the check (OK, if you say so). But wait, then I am told that's not an option and the truck would be delivered on Tuesday (Red Flag #3), it was Friday and I had a Cashiers Check overnighted to the dealer which arrived on Monday morning at 10:30. I get a text, no phone call but a text that the truck might be delivered on Wednesday (next time man up and personally call the person you are screwing). I rented another car the next morning and drove to get the truck as I had NO CONFIDENCE that this dealership could do the right thing. Go somewhere else unless you want to deal with uninformed stereotypical used car salesmanship, I trust politicians more than this bunch. More

Good people - good deal Looked everywhere for a larger truck. Looked at f250 2500 chevy and ram. Settled in on the f250. Communicated with many dealers and Stearns was the b Looked everywhere for a larger truck. Looked at f250 2500 chevy and ram. Settled in on the f250. Communicated with many dealers and Stearns was the best. Started with Delaine, the internet manager. What stuck out to me was that I asked a lot of the truck and she with no hesitation gave me to another salesman. She said that Theo was the most knowledgeable about trucks. I am used to sales people "owning" me. Second thing was that Theo did get the answers to all of my questions - the right answer not the generic one. Phil, the finance manager gave me all the add ones they usually sell you for extra coverage, etc but didn't make it an ordeal. If you are looking for a dealer with good people, go to Stearns. More

Stearns Ford, Burlington, 2017 F250 XL purchase Our company recently purchased a 2017 F250 XL truck from Stearns. The sales agent Clarence Mebane, sales manager Mitch Rogers and finance manager Phi Our company recently purchased a 2017 F250 XL truck from Stearns. The sales agent Clarence Mebane, sales manager Mitch Rogers and finance manager Phil Sumner were great to work with. They made a very easy transition to our new truck. I highly recommend Stearns Ford. More

2012 Nissan Altima I had a wonderful experience buying from this dealership. This was my first time buying a car, and the sales team was extremely helpful and kind. I re I had a wonderful experience buying from this dealership. This was my first time buying a car, and the sales team was extremely helpful and kind. I really enjoyed the atmosphere and would buy a car here again. More

Love My Audi My experience with Amin at Stearns Fords was quite pleasing. He did not pressure me to make a purchase although I had already made up my mind to buy m My experience with Amin at Stearns Fords was quite pleasing. He did not pressure me to make a purchase although I had already made up my mind to buy my Audi Q5. He answered all of my questions thoroughly. I would absolutely without hesitation recommend going to Stearns Ford if you are looking for excellent quality service. More

Excellent help with the purchase I received excellent help with the purchase of our 2014 Ford F-150 XLT Super Crew truck. Mitch Rodgers was excellent with the handling of dealing with I received excellent help with the purchase of our 2014 Ford F-150 XLT Super Crew truck. Mitch Rodgers was excellent with the handling of dealing with the price and salesman Theo Crespo was very helpful with finalizing the rest of the purchase. He was very informed about the vehicles and explained the entitlements about the truck and the rest of warranties that remained on the truck. Very concerned about helping with questions and very good about getting the process of paper work done. He was very courteous and polite and helpful in every way of the sale of the truck. Theo is a great edition to the Stearns Ford Dealership and Stearns Ford should be very proud having Theo Crespo and Mitch Rodgers as a Salesman and a Sales Manager at their dealership. God Bless both of you in your lives and with the sales of vehicles at Stearns Ford. Thank you both, Hillery & Betty Hux Efland, N.C. More

overall good The buying experience was very good. I received help threw my salesman (Max) and the internet. Was very disappointed when I found out the dealer gave The buying experience was very good. I received help threw my salesman (Max) and the internet. Was very disappointed when I found out the dealer gave me incorrect info on towing weight capabilities, I was told the truck would tow 1,300 lbs more than it actually would. I paid a premium price to get a certain performance and did not get it.Dealership is not really up on towing capabilities. Otherwise everything was great. Just need to do homework. Bobby More

Great help with the purchase Low pressure and wonderful to work with. We will continue to do current and future business with them! Ashley was wonderful to work with. Will be back Low pressure and wonderful to work with. We will continue to do current and future business with them! Ashley was wonderful to work with. Will be back More

Awesome! Fast! Fastest car buying experience ever. I hate waiting around and it doesnt happen here. Best part is you talk with the guys making the decisions. None o Fastest car buying experience ever. I hate waiting around and it doesnt happen here. Best part is you talk with the guys making the decisions. None of that wait here and let me go check! I'm a repeat customer because they know how to treat you. They value your time and want you to be happy. More

Great Experience! They helped me get my perfect car. I had a very good, hassle-free, experience. Amin Brown is an excellent salesman. I could not ask for a better deale They helped me get my perfect car. I had a very good, hassle-free, experience. Amin Brown is an excellent salesman. I could not ask for a better dealership to buy from. Thank you! More