Stearns Ford Inc.

Germal, Ray, Michael excellent team of professionals, I was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressur was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressure tactics and eye contact made the difference. I have respect for what they do and will be a loyal customer. I will share my experience with my network and send them all to this dealership. Mr. Stearns should know these men went above and beyond customer service and offered me a customer experience. More

I will never recommend Stearns Ford to anyone there service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lun service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lung nuts had expanded could not rotate tires. $186 for lung nuts. More

High five took my truck too get fixed and they fixed High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allwa High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allways right on.chad at the service desk allway delivered.even through this disastrous time with the corona virus.thanks chad and keith. More

Fantastic! These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the pap These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the paperwork via email plus they even delivered the truck to me over 200 miles away! And this was during the whole COVID-19 lockdown! Thanks to Mitch and his team. Dean Sandler More

Got what I wanted Friendly and attentive from when you pull into the parking lot, and even after you drive away. I was happy with the price I received on my trade, and Friendly and attentive from when you pull into the parking lot, and even after you drive away. I was happy with the price I received on my trade, and the sales/financing process was smooth and easy. More

Just a bunch of crooks. Got my truck home and the fog lights didn't work. Called them about it and they said I would have to pay to have them fixed. lights didn't work. Called them about it and they said I would have to pay to have them fixed. More

Misled Purchased 2018 F150 online sight unseen as I live in WA State. Dealt with Delaine and Tony and was told very nice truck and was a Ford Sales Managers. Purchased 2018 F150 online sight unseen as I live in WA State. Dealt with Delaine and Tony and was told very nice truck and was a Ford Sales Managers. I was sent a quote that stated the mileage was 7844, but when I received the truck is had just under 11,000 miles on it. The paperwork mailed to me for title and registration purposes in WA State stated it was a repossession, not a Ford Sales Managers truck. So, I contacted Tony and advised it was a repossession he said "Not a repo...lol". However, after talking to Sharon in the office she acknowledged it was in fact a repo. Lastly, was told they had all the keys, but when it arrived they did not have the keys to the cleats in the bed, so they can't be removed. Amazing how I was contacted multiple times until the deal was done...now crickets. Haven't received one email, text, phone call to discuss. Disappointing experience for sure. More

Left the CRV in NC ! Found 2012 CRV online Sunday, talked about car with salesman by phone Monday. Was told perfect top to bottom. Told them I would drive 2 hours to pick Found 2012 CRV online Sunday, talked about car with salesman by phone Monday. Was told perfect top to bottom. Told them I would drive 2 hours to pick up car Wenesday morning early so have it ready. Tony in sales agreed he would have it ready. On my arrival Wednesday morning 8am the car hadnt even been washed. Wear bars showing on LF tire. Rusty spots from rock chips on doors and hood. Looked under left rear of car and it had (I counted) 33 strips of DUCK TAPE holding rear air shield under and to the rear bumper. Tony and so called Mr Sales Manager said would put a tire on wash and fix chips but WOULDN'T replace the plastic piece. I call Honda when I got back home and retail price of the plastic piece was $67.31.. I emailed Stearns Ford and told them it was sad that they expected me to pay retail price for a car with mismatched tires and held together with DUCK TAPE !! More

Should be,"dishonest" Ford. These are the best people in the world(When you're buying). Just don't expect anything they told you,to be true. Especially if you're not rich and the These are the best people in the world(When you're buying). Just don't expect anything they told you,to be true. Especially if you're not rich and they know you'll be no threat to sue. I am a Ford man,but I be xxxx if I will ever buy another one. Have owned(including the junk I just bought) 8 mustangs. Problem is,I got the payments but NO SERVICE. Do not buy there,if you're not rich with plenty of time and money,to sue. More

Terrible experience of a lifetime So my story is not good I went to dealership filled out all paperwork they presented a truck signed all paperwork switched my insurance put the tags o So my story is not good I went to dealership filled out all paperwork they presented a truck signed all paperwork switched my insurance put the tags on it and took it home the only thing I was told was to bring my paystub in I did that check stub was exactly what it was suppose to be then they say you must provide a w2 I did and they then tell me that my loan is revoked because the amount on the w2 does not match must be exactly what I make a week I mean you sometimes may be out of work for sickness vacation or lack of work in the profession I'm in etc...they should have never let me take the vehicle off the lot if that's the case it's not like they put a dealer tag on it and said drive it this weekend they shook my hand said the truck is yours just xxxxxxxx I had to take all my stuff back out of vehicle take off tags put them back on they didn't give a xxxx about me once they knew I wasn't getting vehicle I would not recommend them to nobody More