Stearns Ford Inc.

The service department SUCKS, came in for the radiator hoses, fan clutch and serpentine belt to be replaced and they changed 2 of the 3 hoses, fan clutch and serpentine belt to be replaced and they changed 2 of the 3 More

The worst auto dealership I have ever tried to do business with. Poor service, poor repairs and the mechanics don't seem to care about doing quality work. The shop is a total wreck and very unorganiz business with. Poor service, poor repairs and the mechanics don't seem to care about doing quality work. The shop is a total wreck and very unorganized. I will not go back!! More

Pretty good experience overall! The only annoying part is that once I submitted interest online I got back to back calls and texts from different reps who clearly weren't communicating. Even after I bought t that once I submitted interest online I got back to back calls and texts from different reps who clearly weren't communicating. Even after I bought the car they were calling trying to sell me the car. I wouldn't expect to haggle on price too much here, they do price very competitively to begin with. More

Our experience there was comfortable. Made us feel at home.. the wait wasn’t long and we laughed the whole time. We will send friends and family to Tony.. home.. the wait wasn’t long and we laughed the whole time. We will send friends and family to Tony.. More

When I asked to test drive the car, the battery was dead and needed to be jumped. There was no gas in the car (gas light was on) so I spent the entire test drive panicking. Was told car was $19,000. When and needed to be jumped. There was no gas in the car (gas light was on) so I spent the entire test drive panicking. Was told car was $19,000. When we set down to discuss buying the car they increased the price $5000. When they offered to let me test drive the car for the day, the auxiliary battery light came on. When I asked to lower the price to what the salesman told me, they refused. When I asked for more money on my trade in because there was an ad on Facebook claiming offers of $4k over KBB, they refused and said they were “out of vouchers.” Came to find out, they had vouchers left thanks to a conversation with an employee on Facebook. Sterns prides themselves on taking care of their customers. I was asked MANY times “what can we do to earn your business?” Sterns did everything but try to earn my business. More

I was in Burlington today for an appointment and ate lunch. Soon afterwards, I received a tire pressure alert on my one month old 2020 Ford Escape. Before I could get to my app't, the pressure on my L f lunch. Soon afterwards, I received a tire pressure alert on my one month old 2020 Ford Escape. Before I could get to my app't, the pressure on my L front tire had dropped from 35 to 22 to 13 psi. I used to live in Burlington so I knew of Stearns Ford. I stopped by and explained my situation to Devin. He pumped up the tire so I could get to the app't and I returned afterwards. At that point, I also noticed pressure was dropping in the L rear tire. Devin and the Service Dept worked me in and took care of my car, and me! They were life savers. They found a 2 1/2 - 3" nail in each tire. I must have picked them up where I stopped for lunch. I can't thank Devin and Stearns Ford Service Dept enough. More

Germal, Ray, Michael excellent team of professionals, I was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressur was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressure tactics and eye contact made the difference. I have respect for what they do and will be a loyal customer. I will share my experience with my network and send them all to this dealership. Mr. Stearns should know these men went above and beyond customer service and offered me a customer experience. More

I will never recommend Stearns Ford to anyone there service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lun service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lung nuts had expanded could not rotate tires. $186 for lung nuts. More

High five took my truck too get fixed and they fixed High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allwa High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allways right on.chad at the service desk allway delivered.even through this disastrous time with the corona virus.thanks chad and keith. More

Fantastic! These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the pap These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the paperwork via email plus they even delivered the truck to me over 200 miles away! And this was during the whole COVID-19 lockdown! Thanks to Mitch and his team. Dean Sandler More