Stearns Ford Inc.

Our experience there was comfortable. Made us feel at home.. the wait wasn’t long and we laughed the whole time. We will send friends and family to Tony.. home.. the wait wasn’t long and we laughed the whole time. We will send friends and family to Tony.. More

When I asked to test drive the car, the battery was dead and needed to be jumped. There was no gas in the car (gas light was on) so I spent the entire test drive panicking. Was told car was $19,000. When and needed to be jumped. There was no gas in the car (gas light was on) so I spent the entire test drive panicking. Was told car was $19,000. When we set down to discuss buying the car they increased the price $5000. When they offered to let me test drive the car for the day, the auxiliary battery light came on. When I asked to lower the price to what the salesman told me, they refused. When I asked for more money on my trade in because there was an ad on Facebook claiming offers of $4k over KBB, they refused and said they were “out of vouchers.” Came to find out, they had vouchers left thanks to a conversation with an employee on Facebook. Sterns prides themselves on taking care of their customers. I was asked MANY times “what can we do to earn your business?” Sterns did everything but try to earn my business. More

I was in Burlington today for an appointment and ate lunch. Soon afterwards, I received a tire pressure alert on my one month old 2020 Ford Escape. Before I could get to my app't, the pressure on my L f lunch. Soon afterwards, I received a tire pressure alert on my one month old 2020 Ford Escape. Before I could get to my app't, the pressure on my L front tire had dropped from 35 to 22 to 13 psi. I used to live in Burlington so I knew of Stearns Ford. I stopped by and explained my situation to Devin. He pumped up the tire so I could get to the app't and I returned afterwards. At that point, I also noticed pressure was dropping in the L rear tire. Devin and the Service Dept worked me in and took care of my car, and me! They were life savers. They found a 2 1/2 - 3" nail in each tire. I must have picked them up where I stopped for lunch. I can't thank Devin and Stearns Ford Service Dept enough. More

Germal, Ray, Michael excellent team of professionals, I was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressur was pleased with the level of respect and care these men showed me. They were welcoming, attentive and engaging from the moment I arrived. No pressure tactics and eye contact made the difference. I have respect for what they do and will be a loyal customer. I will share my experience with my network and send them all to this dealership. Mr. Stearns should know these men went above and beyond customer service and offered me a customer experience. More

I will never recommend Stearns Ford to anyone there service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lun service program is a lie mail you a coupon oil change tire rotation check everything no tire rotation brought back up to service area was told my lung nuts had expanded could not rotate tires. $186 for lung nuts. More

High five took my truck too get fixed and they fixed High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allwa High five took my truck too get fixed and they fixed it.above detailed work .this was my third time getting a truck fixed there.the service was allways right on.chad at the service desk allway delivered.even through this disastrous time with the corona virus.thanks chad and keith. More

Fantastic! These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the pap These guys went above and beyond! Not only did they get me the exact Ranger I wanted at the price I needed, but we were also able to most of the paperwork via email plus they even delivered the truck to me over 200 miles away! And this was during the whole COVID-19 lockdown! Thanks to Mitch and his team. Dean Sandler More

Got what I wanted Friendly and attentive from when you pull into the parking lot, and even after you drive away. I was happy with the price I received on my trade, and Friendly and attentive from when you pull into the parking lot, and even after you drive away. I was happy with the price I received on my trade, and the sales/financing process was smooth and easy. More

Just a bunch of crooks. Got my truck home and the fog lights didn't work. Called them about it and they said I would have to pay to have them fixed. lights didn't work. Called them about it and they said I would have to pay to have them fixed. More

Misled Purchased 2018 F150 online sight unseen as I live in WA State. Dealt with Delaine and Tony and was told very nice truck and was a Ford Sales Managers. Purchased 2018 F150 online sight unseen as I live in WA State. Dealt with Delaine and Tony and was told very nice truck and was a Ford Sales Managers. I was sent a quote that stated the mileage was 7844, but when I received the truck is had just under 11,000 miles on it. The paperwork mailed to me for title and registration purposes in WA State stated it was a repossession, not a Ford Sales Managers truck. So, I contacted Tony and advised it was a repossession he said "Not a repo...lol". However, after talking to Sharon in the office she acknowledged it was in fact a repo. Lastly, was told they had all the keys, but when it arrived they did not have the keys to the cleats in the bed, so they can't be removed. Amazing how I was contacted multiple times until the deal was done...now crickets. Haven't received one email, text, phone call to discuss. Disappointing experience for sure. More