Stearns Ford Inc.

They are the friendliest and most helpful car dealership I have ever dealt with in NC. I have ever dealt with in NC. More

Everyone was very friendly. I expected that this would be the case since it was, in fact, a dealership. However, at this particular dealership, I got the feeling that it was gen I expected that this would be the case since it was, in fact, a dealership. However, at this particular dealership, I got the feeling that it was genuine. They all seemed to go above and beyond what I felt was necessary from a professional organization. This included the people that I had no dealings with whatsoever. I felt that I was helped more than was needed by everyone; even those not involved with the sale of the vehicle I purchased. Any frustrations I had were quickly put at ease when I talked to my salesman, Jeff. He used his years of dealership experience to assure me that all was well even though I was coming from out of town to buy a vehicle. Overall, a very good experience. I am glad I bought my vehicle from the folks at Stearns Ford in Burlington, NC. More

Where to start? Well, I'll begin by saying this - I wasn't going to leave any review... but I got 3 spam emails and finally said ok. From start to finish, Stearns Well, I'll begin by saying this - I wasn't going to leave any review... but I got 3 spam emails and finally said ok. From start to finish, Stearns reminded me why I never buy Ford. You ever get that icky, swindled used car dealer feel? Stearns has that in spades. The salesman, John, was kind throughout. But I was told several times they'd deliver for free (already knowing my location), only to be told by the manager Charles, that it would be $500 when we went to close. Not cool. During my test ride I noticed that the drivers mirror was broken. This is the only thing I even attempted to negotiate on price. I wanted him to at a minimum confirm that they'd noticed it on their inspection, which he said he'd look into, but didn't. When I pressed further, he basically said "take it or leave it." Fine. I accepted the broken mirror. Car gets delivered to my house, and immediately I get an oil change light and a fuel filter light. Seriously?? It's common practice to perform routine maintenance before selling (even from just a liability perspective), but they did none. Charles tried to play it off that his service guy just forgot to reset the counter... but I wasn't playing that game anymore. I drove it back, showed them, and demanded they change the oil and fuel filter or I was cancelling the purchase. After 20 minutes of stammering, he eventually agreed that I could take it to the Dodge dealer since I obviously couldn't trust them to be honest. I took it to the dealer and spoke with the tech that did it and he said the oil was fine, but that there was no way it had been changed in the last few hundred miles - which is all they'd had the car for. Overall, John was the only positive experience at this dealer. I left feeling like I'd been pickpocketed and swindled. I was lied to and misled for what I have no doubt was an even more nefarious reason. Stearns sucks. Charles is even worse. And Ford? Ha. NEVER. AGAIN. Worst experience in 30 years. 👎🏼 More

Don’t be fooled. Their first priority is money! The service center will rip you off and refuse to make it right. They serve their managers by stiffing the communit Their first priority is money! The service center will rip you off and refuse to make it right. They serve their managers by stiffing the community! I recommend going to a reputable dealership. More

Everyone who assisted me was professional and courteous. I feel I was treated fairly and I’m happy with my purchase. I feel I was treated fairly and I’m happy with my purchase. More

Great experience. All around. Maja was absolutely wonderful!! Would highly recommend her and this dealership. All around. Maja was absolutely wonderful!! Would highly recommend her and this dealership. More

Stearns contacted me about buying my truck that I had listed for sale. We negotiated and agreed to a price, they made it very easy to complete the transaction and get it the deal done. Mo & Rielly are gr listed for sale. We negotiated and agreed to a price, they made it very easy to complete the transaction and get it the deal done. Mo & Rielly are great folks!! Extremely respectful and responsive! The deal was professional all the way through! More

I cannot say enough about how easy the process was to sell my car to this dealership. I worked with Devin had he made the process super easy. Communication was excellent! sell my car to this dealership. I worked with Devin had he made the process super easy. Communication was excellent! More

Sterns Ford provided a great experience for us! Their competent staff were friendly and professional. Without the slightest interest in purchasing a vehicle, we completed our transaction within an Their competent staff were friendly and professional. Without the slightest interest in purchasing a vehicle, we completed our transaction within an hour....Now who does that! More

I want to thank Richie and Dustin and Mr. Lopez for their expertise, professionalism, and willingness to make sure I found and received the vehicle I was hoping for. They went above and Lopez for their expertise, professionalism, and willingness to make sure I found and received the vehicle I was hoping for. They went above and beyond to insure my satisfaction! I am grateful and pleased. A sincere thanks from a satisfied customer, Linda Garrick More