Stearns Ford Inc.
Burlington, NC
Filter Reviews by Keyword
By Type
Showing 197 reviews
awesome Max, and Phil were great to work with, and was able to work with my budget. I will be recommending them again.. Thanks for the great experience. Max, and Phil were great to work with, and was able to work with my budget. I will be recommending them again.. Thanks for the great experience. More
A Pleasure to Work With I haul a 39 foot fifth wheel all the time. I was in the market for a replacement tow vehicle. Found a possibility at Stearns Ford on the Car Fax Web s I haul a 39 foot fifth wheel all the time. I was in the market for a replacement tow vehicle. Found a possibility at Stearns Ford on the Car Fax Web site. The truck was competitively priced. I visited Stearns to check out the truck. Jeff Gray was the salesman who met with me. He was very helpful, answered my questions and allowed me to drive the truck "home" for my wife to see it. I could have even kept it overnight if I wanted to. The entire sales team - Jeff, Mitch, Phil and Sharon all worked with me to craft a deal that met my needs and earned my business. They even were willing to have a spray in bed liner and back up sensors installed as part of the deal. I am from out of state, but the business office worked hard to make sure that I had all the paperwork I needed for registration in my state in a timely manner. I would recommend Stearns to anyone looking for a good deal and good customer service! More
I am forever a Stearns customer!!! This is my second interaction with a Stearns company. I bought my first used car from Stearns Chevy when it was still open... It was the only lot I sh This is my second interaction with a Stearns company. I bought my first used car from Stearns Chevy when it was still open... It was the only lot I shopped. Six years later, when it was time to trade it in for a "more grown up model," I looked up the Stearns name again. Never went anywhere else and I will never go anywhere else. I love this company! More
Great dealership experience! I went to Stearns Ford to look at a used Ford Focus hatchback I had seen online. John Fender was my salesperson. He was the ultimate sales professio I went to Stearns Ford to look at a used Ford Focus hatchback I had seen online. John Fender was my salesperson. He was the ultimate sales professional. No pressure, just making sure all my concerns and questions were answered. The overall experience at Stearns was excellent. I ended up buying the car for my daughter and could not be more pleased. I would highly recommend Stearns Ford to anyone interested in working with a "customer comes first" dealership. It was worth the drive from Cary. Ask for John! More
Battery replacement Talked to Chad about battery replacement. Found out battery was over 3 yrs. old. Put in a new battery and on my way in an hour. Customer service re Talked to Chad about battery replacement. Found out battery was over 3 yrs. old. Put in a new battery and on my way in an hour. Customer service reps are great to work with on any problem. Have purchased 5 cars from Stearns over the years. John Fender is always helpful in securing a car. Would recommend Stearns to anyone. More
100% Satisfied!! My family and I have bought from Stearns Ford and Stearns Auto Group for MANY years. I recently purchased a used car from them. I could not be more pl My family and I have bought from Stearns Ford and Stearns Auto Group for MANY years. I recently purchased a used car from them. I could not be more pleased. Tony Mabry, my salesman, made it sooooo easy. He had everything ready as promised and the delivery was effortless. Rarely have we needed service over the years but when we have, again problem free. These are the people to buy from!!! - Kerry Mayton More
Very good experience at Stearns Ford Had an appointment. They got my car in on time and completed service in a timely manner. Have been using Stearns Ford for quite a while now. Had an appointment. They got my car in on time and completed service in a timely manner. Have been using Stearns Ford for quite a while now. More
Looking for an automobile? I know just the place! I have been a satisfied Stearns Ford customer in the past and our recent purchase of a 2012 CPO Fusion only reinforces my belief that they are a top-t I have been a satisfied Stearns Ford customer in the past and our recent purchase of a 2012 CPO Fusion only reinforces my belief that they are a top-tier dealership. Theo Crespo is our sales representative and his handling of the deal was top-notch. Phil Sumner got us through the paperwork quickly and efficiently. I know from past experience that service will not be a problem. All in all, I don't know how car buying could be easier. More
Got mostly what I wanted, but it took some work Found the car I really wanted at this dealership. Max was very friendly and responded like a respectful salesman. I dealt with Anna via email from the Found the car I really wanted at this dealership. Max was very friendly and responded like a respectful salesman. I dealt with Anna via email from the Graham location; she's very friendly. Delaney their internet person from the above location, was bubbly and helpful. I only felt slightly bullied or cornered toward the end and had to give up my old vehicle to get what I wanted for the loan amount I wanted. But it was a compromise I was willing to make. Overall, they were the least in your face pushy salespersons, I dealt with in my week of looking. Although I paid slightly more than what I wanted, they worked to agree to the limits I was willing to compromise at. I also got a 2 yr maintenance package for free so help me keep my car in great running order. No other dealership I visited offered this to me. More
Bob P Voted #1 in Alamance County by me! Fast friendly service done right the first time and in a timely manner. I would recommend Stearns Ford to anyone. Voted #1 in Alamance County by me! Fast friendly service done right the first time and in a timely manner. I would recommend Stearns Ford to anyone. More