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Stearns Ford Inc.

Burlington, NC

4.2
195 Reviews

602 Alamance Rd

Burlington, NC

27215

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Showing 195 reviews

May 01, 2015

Thank you for our wonderful new car! We thought we would begin our car search right in our neighborhood and found a vehicle at Sterns Ford that exceeded our expectations! Love it! More

by dottien123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Birch
April 29, 2015

Service Dept Thank you for getting my daughters car worked in at the last minute on Saturday and fixed so she can make her long drive back to school with piece of More

by fletchsfletch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lisa
April 17, 2015

Worst experience I have had with a car Dealership I delt with Mr. Gray, a sales rep. He is most likely the worst salesman I have ever been involved with. His text to me was: "First of all, I dont need More

by jackhammer1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Gray
Apr 21, 2015 -

Stearns Ford Inc. responded

Dave, we are happy for you that you were able to find the car and deal you wanted at another dealership! Sorry things didn't work out on the car we had here. We would have loved to have been able to earn your business! A lot of things can be lost in translation in text. After reviewing our texts it looks like we were giving you multiple payment options with options on money down and vehicle service contracts. This can get confusing on both ends and through my experience is better done in person or through email. We were just trying to accommodate your needs the best way that we could. The price of our car never changed. I have personally worked with Jeff Gray for almost 10 years and I can assure you that he is not a "liar, an a**, or a troll." as you reference in your other reviews. He is a very hard working, honest man. He is also a great husband, father, and grandfather. I am also proud to call him a great friend of mine as he works very hard here at our store. You mentioned Jeff calling you a name and saying that he didn't need your business. He and I both apologize for that. I did notice that it was in response to your text calling him a name, accompanied by a picture of the car you bought at another dealership with the other salesperson smiling. I hope you can forgive us and we will do the same regardless. We hope your new car brings you many miles of smiles to you and your family! If there's anything I can do for you in the future please feel free to call me at the store at (336)229-6951 and just ask for Stephen, Jr

April 04, 2015

2015 F150 xlt sport 4x4 John Fender makes the purchase process non stressful and does not push you to make decisions or purchases if you do not want to. It is nice to deal wi More

by jsize
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fender
March 30, 2015

2015 F150 Lariat I personality ordered a 2015 F150 Lariat in February. Mitch, Theo and Keith made sure the long wait was worth it. They were extremely helpful through More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Theo Keith
March 10, 2015

My Little Pony I have wanted a mustang since I was 16 & thanks to Delaine, Clarence & Phil I now am the proud owner of a red convertible. After looking at the car o More

by Summer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delaine, Clarence & Phil
February 20, 2015

Service The service at Stearns was great I will continue to carry my auto to their service department. All the guys in the service department are friendly. More

by mbrumble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
February 05, 2015

Sweet Truck! The right truck at the right price! Jeff Gray,Phil Sumner and all of the Sterns staff were very helpful. Couldn't be happier with my purchase! More

by JT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Gray and Phil Sumner
February 05, 2015

awesome Max, and Phil were great to work with, and was able to work with my budget. I will be recommending them again.. Thanks for the great experience. More

by patch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max, Phil
February 02, 2015

A Pleasure to Work With I haul a 39 foot fifth wheel all the time. I was in the market for a replacement tow vehicle. Found a possibility at Stearns Ford on the Car Fax Web s More

by Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Gray
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