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Stearns Ford Inc.
Burlington, NC
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
August 14, 2015
Used car no warranty I purchased a car , had a problem per service department they will pay 25% of the repairs for the first 3 months or 3000 miles which ever comes first. I purchased a car , had a problem per service department they will pay 25% of the repairs for the first 3 months or 3000 miles which ever comes first. It's a 2014 Chevrolet Impala. I have never bought a car with some kind of warranty. Beware. Learned a valuable lesson DONT BUY FROM FORD. More
by Debbie2
Employees Worked With
Varian and Lisa
August 10, 2015
Perfectly satisfied Very satisfied with my latest service on my vehicle. When I arrived I ask the service representative how long it would take, and exactly the time he s Very satisfied with my latest service on my vehicle. When I arrived I ask the service representative how long it would take, and exactly the time he said it would take it was ready. More
by joe27215
Employees Worked With
Chad
July 20, 2015
My service experience Had an appointment. Took my car in shortly after I arrived. Very efficient and friendly service. Have used Stearns Ford for my service needs on my car Had an appointment. Took my car in shortly after I arrived. Very efficient and friendly service. Have used Stearns Ford for my service needs on my car and truck for the past several years. More
by jsharpe1
Employees Worked With
Chad and Stephen
May 20, 2015
Went Above & Beyond, Very Happy Great service department , they went above and beyond to duplicate the problem I was having, found the problem and corrected it and kept me in the loo Great service department , they went above and beyond to duplicate the problem I was having, found the problem and corrected it and kept me in the loop the entire process. Very pleased with the GREAT staff in the service department at Stearns Ford....Thank You !! More
by lynnswofford
Employees Worked With
Entire Staff
May 15, 2015
Great service, nice staff Great service and the staff was bey friendly. Waiting for the car was a little long but it takes time working on a car. Very good over all experience. Great service and the staff was bey friendly. Waiting for the car was a little long but it takes time working on a car. Very good over all experience. More
by Lomalinda11
Employees Worked With
Unknown
May 12, 2015
Excellent work on the part of the entire team I was very pleased with the excellent work by the salesman, sales manager and finance manager. No pressure just a dedication to making a deal and find I was very pleased with the excellent work by the salesman, sales manager and finance manager. No pressure just a dedication to making a deal and finding a way to meet my needs. I got a vehicle that I never dreamed I could get for my son and within the parameters that I had to receive. My first work with Stearns Ford but will not be my last. Thank you for a fantastic experience and for making the process so very easy. More
by JeffN
Employees Worked With
Joe was the salesman but said to say I do not remember the Sales Manager nor Finance Manager's name. They made the deal so easy there was not alot of back and forth.
May 09, 2015
Good, Honest, and True I went looking at the Ford Flex, my salesman, Mr. Karlas was very pleasant and honest man. Mr. Karlas work with me until we got to a payment that was I went looking at the Ford Flex, my salesman, Mr. Karlas was very pleasant and honest man. Mr. Karlas work with me until we got to a payment that was pleasing to me, and he wasn't pushing me to something that I was not wanting. The sales was good and I am very pleased with my Flex. I always want one without the high price tag and Mr. Karlas helped my dream come true with ease. Thanks you. More
by dreamflex
Employees Worked With
Mr. Karlas
May 01, 2015
Thank you for our wonderful new car! We thought we would begin our car search right in our neighborhood and found a vehicle at Sterns Ford that exceeded our expectations! Love it! We thought we would begin our car search right in our neighborhood and found a vehicle at Sterns Ford that exceeded our expectations! Love it! More
by dottien123
Employees Worked With
Joe Birch
April 29, 2015
Service Dept Thank you for getting my daughters car worked in at the last minute on Saturday and fixed so she can make her long drive back to school with piece of Thank you for getting my daughters car worked in at the last minute on Saturday and fixed so she can make her long drive back to school with piece of mind. More
by fletchsfletch
Employees Worked With
lisa
April 17, 2015
Worst experience I have had with a car Dealership I delt with Mr. Gray, a sales rep. He is most likely the worst salesman I have ever been involved with. His text to me was: "First of all, I dont need I delt with Mr. Gray, a sales rep. He is most likely the worst salesman I have ever been involved with. His text to me was: "First of all, I dont need your business. You are a xxx! I bought a car in Greensboro because this guy was the worst salesmn I have ever seen. I have on text 10+ lies that he told me and past it off with we talk in generalitity. He was rude, not helpful and lied to me on many occassions. I bought a car today in Greensboro and it was a wonderful experience. Same car, same mileage, and 1,000 cheaper. His figured changed on a daily basis with respect to price and warranty. This man gives car salesman the negative stigmaga that the industry is sunk with. This man should be fired or at least demoted to washing cars for a living. He gives Stearn a bad name!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by jackhammer1961
Employees Worked With
Jeff Gray
