Stearns Ford Inc.

Satisfied Customer - Used Car Purchase I was comfortable w/ Tony Mabry. I knew what car I wanted and we stayed focused on making a transaction for that one vehicle. Tony was friendly and I was comfortable w/ Tony Mabry. I knew what car I wanted and we stayed focused on making a transaction for that one vehicle. Tony was friendly and fair to work with. More

Review of pre-owned car purchase Love the car I bought here, but the sales experience was unfortunate. When I first contacted the dealership, the car I was inquiring about was unde Love the car I bought here, but the sales experience was unfortunate. When I first contacted the dealership, the car I was inquiring about was under deposit. I asked them to contact me if the sale fell through. A week later, I still saw it listed so I inquired again, and it was still available as the buyer didn't take the car. I wondered why they hadn't contacted me but I went out anyway. The car was exactly as described and advertised, and the price was fair so I didn't ask for a dime off the price. The only thing I requested was for de-oxidation of the headlights, which was agreed. I asked about the "at least one" open recall on the car per the CarFax, and I was told there was one open. As I was doing the paperwork, I complained to my salesman about the dealer fees, which were a little high. He joked about them and suggested they round them up to the next $100. That wasn't funny or nice. I didn't get a break on those offered. Then after the paperwork was done (I purchased a warranty as well), not only was I NOT given warranty info, the salesman came in and confessed he had only key to the car, which was a valet key. He said they never rec'd the car keys from the prior owner. This would have been nice to know during the sales process. It wasn't a non-starter, but was appropriate to disclose. He said I could pay to have one made and he would give me a contact. I left the car overnight to service the headlights, when I returned the next day, that had not been done. When I asked why, I was told "because you took the only key". Ok..... they took the car back to clean the headlights, but I think they only used Windex - no visible improvement. The temp tag was tossed in the back window and I requested it be attached to the car but was told they get wet and tear. I asked if they had a car frame, they said no. I asked if they could bolt it until I got to Raleigh and they said they didn't have screws to fit. So I just left. When I got to Mebane, the SRS (seat restraint) warning came on. I called them to let them know - they said to see if Acura could determine the issue b/c probably related to the open recall. When I got to Performance Acura in Chapel Hill (no appt, just showed up) they immediately came out and put on my plate (with a frame) and scheduled me for a recall service. Odd to find out there were actually FOUR recalls open on the car, NONE having to do with the SRS system. So the light remains on. In addition, Performance (Hendrick) Acura noted that the battery didn't test to pass inspection and needed replaced. Also, the steering and brake fluids were both dirty. I mean, aren't these things a service intake dept inspects & corrects before reselling the car????? YES, they are. Appears Stearns didn't do anything except vacuum. I have had no follow-up call from Stearns regarding the SRS light issue or my satisfaction with the sale. I had a template "are you satisfied" email from Stephen Stearns, to which I replied that I had some feedback for him if he wanted to call me. He did call, and I told him all of this but he had really no response except that I could drive back (from Raleigh) to go over the headlights again. So, after all of this I paid asking price, bought a warranty, couldn't get them $165 down on the dealer fees, have a warning light on, paid for a new battery, paid for new keys, and to appropriately have the Stearns logo removed from the car. Next, I'll have to pay to flush the dirty fluids and de-oxidize the headlights that they didn't do. Oh, and diagnose the SRS light. Awful. No, I don't recommend Stearns to anyone. If I were Ford, I would fix this. Or maybe that it's because I didn't buy one. More

Excellent people.. Great satisfaction I went to this stearns ford looking for Mustang 2016 when ford directed me to them. Staff was very friendly and easy to work with especially clarence I went to this stearns ford looking for Mustang 2016 when ford directed me to them. Staff was very friendly and easy to work with especially clarence Mebane. He was very helpful provided me with variety of choices and when I selected the car that I liked most, they offered me a best deal. I had been to other dealers before coming here but none of them paid attention to the features I like, they always wanted to sell me the car that they have in their inventory but stearns ford provided me with plenty of choices. First class service. More

Always a delight I'm always done in a timely manner, never a long wait. Great service and friendly atmosphere Clean waiting room I bought my car at county because I'm always done in a timely manner, never a long wait. Great service and friendly atmosphere Clean waiting room I bought my car at county because I didn't know about stearns, next time it will definitely be stearns More

Great Dealership and wonderful continued service I was very impressed with the Stearn's Ford dealership. After my car was totaled, I was in need of a a new vehicle quickly but it had to be good qual I was very impressed with the Stearn's Ford dealership. After my car was totaled, I was in need of a a new vehicle quickly but it had to be good quality and affordable. The Stearn's Family was very friendly and knowledgeable for the entire process, and was able to get me off the lot with a new car in no time. They also gave me a fantastic rate, so my car payments went down by close to $75/month! The service didn't just stop at the buying experience though, they have followed up personally with me multiple times and continue to impress with their customer service. I'd definitely recommend them to anyone looking for a new vehicle! More

Wonderful Service I always recieve great service from StearnsThe only thing the lady at front desk had me confused and usually I just drop my keys off and she asked a l I always recieve great service from StearnsThe only thing the lady at front desk had me confused and usually I just drop my keys off and she asked a lot of questions about 30,000 mile fuel and I got it but I really didn't know why and what it was for but other than that service wonderful and I asked my brother and he explained it and I had extended warranty and she had a problem finding on computer and that hasn't happened before but I keep all my service records.I still think service was wonderful and all staff friendly and WiFi More

Finally To my dismay I was in need of replacing my old trusted Ford Explorer. Found a car on their website went for test drive and met Keith. I have to say To my dismay I was in need of replacing my old trusted Ford Explorer. Found a car on their website went for test drive and met Keith. I have to say I've never had such a smooth and pleasant car buying experience. Keith was extremely informative about the vehicle and very professional. I have to admit I went with dread as I've always had negative car buying experiences. However, these guys made it super smooth and I highly recommend Keith! I will be a returning customer. More

Now apart of the Family I have searched High and Low for the perfect vehicle for my growing family. I purchased a 2010 F-150 Platinum and Traded a 2003 Ranger. I could not as I have searched High and Low for the perfect vehicle for my growing family. I purchased a 2010 F-150 Platinum and Traded a 2003 Ranger. I could not ask for more from a buying experience. This was the second time that I have visited Stearns to check out one of their vehicles. The first time the truck I was looking for was in the process of being bought. This was my first Contact with Max Karlas and Delaine Kimrey. Both very professional and personal. When I purchase a vehicle I will not buy from someone that I don't feel like I can trust. Couple Months go by and I see another quality Ford Truck at Stearns. I requested information online and with in 10 minutes Delaine calls and remember my previous situation. Set up an appointment early in the morning and make the buy. I have never been so impressed with such a family atmosphere. Max our salesman answered all of our questions he went the extra mile for our trade in. I highly recommend Stearns for anyone out there looking to buy a Used/New vehicle. I am so proud to say that I am apart of the "Stearns Family" More

Problems with mechanical issues and they were not resolved Bought a used performance dodge srt8. Had serious front end issues. After much arguing they attempted to fix the car but put standard struts on a SRT Bought a used performance dodge srt8. Had serious front end issues. After much arguing they attempted to fix the car but put standard struts on a SRT car. Really? Who does that ? Then they think we are being too demanding. They ruined the looks of the car! Always given the run around while the managers hide behind the staff. DO NOT buy here! Once you do it is yours no matter what they tell you! The salesman Dustin Ramsey is the only person who seemed like they cared! More

New Car I traded a 2014 Ford Escape and got a new 2016 Ford Escape Titanium. My salesmen Max Karlas and Joe Birch was very good help. They went the extra mile I traded a 2014 Ford Escape and got a new 2016 Ford Escape Titanium. My salesmen Max Karlas and Joe Birch was very good help. They went the extra mile to make sure I got the car I wanted. This included making a few trips to another dealer. They were very patience and did not show irritation as my husband, daughter and myself asked questions and couldn't decide which color we wanted. Each time I went they greeted me with a friendly smile. I am a satisfied customer and will use them again. I love my ruby red Ford Escape. More