Stearns Ford Inc.

Fast and Friendly Service I recently purchased a 2005 F150 from a private party, and have some service needs to get the truck back in tip top shape. I have always trusted Stear I recently purchased a 2005 F150 from a private party, and have some service needs to get the truck back in tip top shape. I have always trusted Stearns Ford with my service needs and they always fix it right the first time and with a great price. My hats off to Chad Blalock in service for helping me with getting my F150 back on the road. More

Professional and friendly service We had spent several days looking for a used Ford Explorer. Our last stop was at Stearns Ford. From the moment we were greated by Keith Garner it was We had spent several days looking for a used Ford Explorer. Our last stop was at Stearns Ford. From the moment we were greated by Keith Garner it was a very pleasant experience. It was amazing to find a dealership that wasn't pushey and listened to what we had to say. Everyone there was very friendly. From opening doors for us to explaining the paperwork. I will recommend Stearns Ford and Keith to all my friends and family. More

Awesome Dealership!! Just purchased a well-needed work van from Stearns Ford...My experience was excellent and has restored my faith in a good, honest, as-advertised car d Just purchased a well-needed work van from Stearns Ford...My experience was excellent and has restored my faith in a good, honest, as-advertised car dealership. My salesman was Max Karlas, and he did a great job for me as my credit wasn't the greatest. Thumbs Up to Stearn's Ford!! More

Awesome dealership Stearns ford was an awesome dealership to work with. John Fender took his time explaining the car, the process of buying, financing, and never pushed Stearns ford was an awesome dealership to work with. John Fender took his time explaining the car, the process of buying, financing, and never pushed us into a car. It was a very easy, laid back experience! I would recommend them to anyone looking to buy used or new! More

awesome experience in buying a vehicle. Joe Birch was GREAT Purchasing the vehicle was great, however when trying to get a warranty item fixed, I felt like the service dept. didn't want to be bothered. We made Purchasing the vehicle was great, however when trying to get a warranty item fixed, I felt like the service dept. didn't want to be bothered. We made 2 trips and accomplished nothing, other than putting miles on my vehicle. Needless to say I was VERY disappointed. However, I highly recommend Joe Birch, he was a fantastic salesman, he made sure I got the vehicle I wanted. More

Customer Service Excellent customer service and a Ford Dealership that cares about their customers. The service staff and management work very hard to be the best and Excellent customer service and a Ford Dealership that cares about their customers. The service staff and management work very hard to be the best and they all are the Best. More

Great Experience We found Stearns after looking at certified pre-owned cars on Ford.com. We couldn't have had a better experience. Jeff Gray met us at the door and h We found Stearns after looking at certified pre-owned cars on Ford.com. We couldn't have had a better experience. Jeff Gray met us at the door and helped us with the everything. We not only found the car we wanted but they gave us a great price on a trade-in and made it so easy. More

Satisfied customer-New Car A great experience in buying a new car. Stress free and friendly workers. We were very comfortable working with Tony Mabry. We were focused on getting A great experience in buying a new car. Stress free and friendly workers. We were very comfortable working with Tony Mabry. We were focused on getting exactly what we wanted and Tony made this possible. More

Satisfied Customer - Used Car Purchase I was comfortable w/ Tony Mabry. I knew what car I wanted and we stayed focused on making a transaction for that one vehicle. Tony was friendly and I was comfortable w/ Tony Mabry. I knew what car I wanted and we stayed focused on making a transaction for that one vehicle. Tony was friendly and fair to work with. More

Review of pre-owned car purchase Love the car I bought here, but the sales experience was unfortunate. When I first contacted the dealership, the car I was inquiring about was unde Love the car I bought here, but the sales experience was unfortunate. When I first contacted the dealership, the car I was inquiring about was under deposit. I asked them to contact me if the sale fell through. A week later, I still saw it listed so I inquired again, and it was still available as the buyer didn't take the car. I wondered why they hadn't contacted me but I went out anyway. The car was exactly as described and advertised, and the price was fair so I didn't ask for a dime off the price. The only thing I requested was for de-oxidation of the headlights, which was agreed. I asked about the "at least one" open recall on the car per the CarFax, and I was told there was one open. As I was doing the paperwork, I complained to my salesman about the dealer fees, which were a little high. He joked about them and suggested they round them up to the next $100. That wasn't funny or nice. I didn't get a break on those offered. Then after the paperwork was done (I purchased a warranty as well), not only was I NOT given warranty info, the salesman came in and confessed he had only key to the car, which was a valet key. He said they never rec'd the car keys from the prior owner. This would have been nice to know during the sales process. It wasn't a non-starter, but was appropriate to disclose. He said I could pay to have one made and he would give me a contact. I left the car overnight to service the headlights, when I returned the next day, that had not been done. When I asked why, I was told "because you took the only key". Ok..... they took the car back to clean the headlights, but I think they only used Windex - no visible improvement. The temp tag was tossed in the back window and I requested it be attached to the car but was told they get wet and tear. I asked if they had a car frame, they said no. I asked if they could bolt it until I got to Raleigh and they said they didn't have screws to fit. So I just left. When I got to Mebane, the SRS (seat restraint) warning came on. I called them to let them know - they said to see if Acura could determine the issue b/c probably related to the open recall. When I got to Performance Acura in Chapel Hill (no appt, just showed up) they immediately came out and put on my plate (with a frame) and scheduled me for a recall service. Odd to find out there were actually FOUR recalls open on the car, NONE having to do with the SRS system. So the light remains on. In addition, Performance (Hendrick) Acura noted that the battery didn't test to pass inspection and needed replaced. Also, the steering and brake fluids were both dirty. I mean, aren't these things a service intake dept inspects & corrects before reselling the car????? YES, they are. Appears Stearns didn't do anything except vacuum. I have had no follow-up call from Stearns regarding the SRS light issue or my satisfaction with the sale. I had a template "are you satisfied" email from Stephen Stearns, to which I replied that I had some feedback for him if he wanted to call me. He did call, and I told him all of this but he had really no response except that I could drive back (from Raleigh) to go over the headlights again. So, after all of this I paid asking price, bought a warranty, couldn't get them $165 down on the dealer fees, have a warning light on, paid for a new battery, paid for new keys, and to appropriately have the Stearns logo removed from the car. Next, I'll have to pay to flush the dirty fluids and de-oxidize the headlights that they didn't do. Oh, and diagnose the SRS light. Awful. No, I don't recommend Stearns to anyone. If I were Ford, I would fix this. Or maybe that it's because I didn't buy one. More