Stearns Ford Inc.

Displeased with the aftercare. Make sure that you get an independent inspection of the vehicle. Even if it's passed inspection. ESPECIALLY make sure the tires are good. I had a horr Make sure that you get an independent inspection of the vehicle. Even if it's passed inspection. ESPECIALLY make sure the tires are good. I had a horrible experience and Delaine Kimrey wouldn't help. She sent us to the used car manager WHO NEVER returned our call to hear our concerns. As a public figure in the Burlington community I could use my influence to refer MUCH business. As a result of our poor treatment we are unable to do that. Our vehicle isn't safe and Delaine didn't care enough that it wasn't safe. She was NOT and advocate for us. More

Awesome experience Couldn't have had a better experience. Super nice and knowledgeable staff. Went out of their way to make things happen. Will be back for all my servic Couldn't have had a better experience. Super nice and knowledgeable staff. Went out of their way to make things happen. Will be back for all my service and sales needs. More

No Deception I purchased a used car from Stearns Ford - it was not a Ford, but that didn't matter, the great people there took care my needs, even on the first day I purchased a used car from Stearns Ford - it was not a Ford, but that didn't matter, the great people there took care my needs, even on the first day when I went to look at the car and it wasn't there, they made sure to set it up so the car was prepped and ready when I came back. The very nice Internet Sales lady was incredibly helpful and answered a lot of my questions. They allowed me to "borrow" the car for a couple of days to evaluate, and that, along with a fair price made my decision to buy easy. More

Best Dealership around My Husband and I got both our vehicle's at Stearns ford and we are very happy great customer service. they are straight out honest dealership and if t My Husband and I got both our vehicle's at Stearns ford and we are very happy great customer service. they are straight out honest dealership and if they can help you they will I feel Stearns went above and beyond to help us get the truck that we wanted.. Thank you Jennifer for calling us to get us our appointment even though we had to cancel the first appointment. and Tony Mabry thank you for helping us we could not have gotten a better deal. and Phil its always a pleasure to work with you. More

Awesome service My wife and I were in the market for a deal on a truck. We went on line and looked all over the state of NC due to not very good deals in the Burling My wife and I were in the market for a deal on a truck. We went on line and looked all over the state of NC due to not very good deals in the Burlington area from past experience. It had been a while since we had purchased a vehicle, so of course wanted to check out every where close enough to drive and look. During our search we saw a beautiful Ford F-150 with great mileage and the room for grandbabies at Stearns Ford. The more we researched the more we realized that Stearns had the best deal. I contacted Clarence Mebane and he went above and beyond to make this happen for us. We are now the proud owners of this F-150 and we found exactly what we were looking for. Thank you so much Clarence and the Stearns Ford family! Mike and Denise More

Pretty good experience My wife and I had a good experience buying a car. Paige Bauer was very helpful and great to work with. He made things very easy and quick.. We got our My wife and I had a good experience buying a car. Paige Bauer was very helpful and great to work with. He made things very easy and quick.. We got our car and all the helpful info with no problems. The only negative was we had to fill the gas tank up. More

best car deal to be found I was in the market for a new truck and after shopping around I received a call from Stephen and Sterns ford. He asked me to give him the opportunity I was in the market for a new truck and after shopping around I received a call from Stephen and Sterns ford. He asked me to give him the opportunity to beat competitor prices. I had already picked out the truck I wanted in Greensboro but I thought what the heck, I live in Burlington so I'll give them a chance. Next morning I went by and spoke to Theo Crespo's (salesmen) and he was really great and very helpful. I had planned on buying an XLT but with the price he quoted I bought a Lariat for only a few dollars more the the XLT in Greensboro I was looking to buy. Theo Crespo's is Awesome and if your interested in buying a new car or Truck I would highly recommend seeing him. There was no going back and forth on the prices, the price he offered was great and I knew I was getting the best deal around. I promise you want be disappointed if you go by and see him. I have to say this was one of the best car buying experience I have ever had with a ford dealership, More

Great I started working with Joseph Birch by text, emails and phone calls as the dealership is in NC and I live in VA. Joe was awesome to work with and wen I started working with Joseph Birch by text, emails and phone calls as the dealership is in NC and I live in VA. Joe was awesome to work with and went out of his way to make sure that I was comfortable with the condition of the used car before I spent the better part of a day on a trip down and back. Unfortunately, Joe was unable to be there the day that we came down to purchase but Tony Mabry made sure that we were taken care of. Joe has since followed up with me and I am pleased with the whole experience. More

Unfortunate and Unusual Circumstances The first car that I purchased was on 02/03/2016. At the time I was told that it needed a fuel pump and that I could get the car in a couple of days. The first car that I purchased was on 02/03/2016. At the time I was told that it needed a fuel pump and that I could get the car in a couple of days. No big deal to me as the car was still under factory warranty. Two months later and the car is still not fixed, so I saw a car on the lot that I thought I would be interested in trading for. Long story short, I now have that car and I am very happy with it. I wish that I could say I am as happy with the deal I made to get the car, but I cannot. Other than that, I was furnished cars to drive as they were trying to repair my car. I like all of the people at Stearn's Ford. I just feel like after so long of not getting my car ready that they could have reached out to me about what could be done to rectify the situation. Thanks More

Made buying a new car as painless as possible.... I recently purchased a car from Stearnes Ford. The experience was a good one. The salesman , Keith, was excellent. Very knowledable and not pushy. I recently purchased a car from Stearnes Ford. The experience was a good one. The salesman , Keith, was excellent. Very knowledable and not pushy. The only complaint would be having to go back a second time to sign the financial paperwork because was given the incorrect ones the first time. Other than that, a good experience! More