Stearns Ford Inc.

Poor customer service Purchased a 2015 Ford Transit from Stearns only to find roar in rear differential on the way home.Took into the dealership where the service dept driv Purchased a 2015 Ford Transit from Stearns only to find roar in rear differential on the way home.Took into the dealership where the service dept drive the van and assured me the problem would be quickly taken care of . Three months later and 2 rear end tear downs later the van is still in the Stearns shop and worse than it was to start with. This has been a nightmare to day the least. the dealership saleman has lied to me and upper management has not even spoken to me unroll today when I talked to Stephen Stearns. Stay away from this dealership at all cost. More

Nice people and great car I had a comfortable, low pressure experience buying a new Ford Escape at Stearns Ford. Neil Rains worked hard to help me find the perfect car within m I had a comfortable, low pressure experience buying a new Ford Escape at Stearns Ford. Neil Rains worked hard to help me find the perfect car within my budget. Highly recommend! More

Great New Expierence The salesman was really knowledgable about the car, very polite and generous. Answered any questions I had. Gave me a great deal on my new car. The ca The salesman was really knowledgable about the car, very polite and generous. Answered any questions I had. Gave me a great deal on my new car. The car drives amazingly and so smooth. It was clean and touched up perfectly. More

Leased a 2017 Ford Fusion SE Just bought a 2017 Ford Fusion SE a couple days ago from Stearns Ford in Burlington NC. I could not have asked for a better Dealer or Salesman. Just bought a 2017 Ford Fusion SE a couple days ago from Stearns Ford in Burlington NC. I could not have asked for a better Dealer or Salesman. More

2012 Mustang I bought a 2012 Mustang for my daughter 2 weeks ago and it was such an easy process with Stearns Ford! Not only did I take the car for a test drive my I bought a 2012 Mustang for my daughter 2 weeks ago and it was such an easy process with Stearns Ford! Not only did I take the car for a test drive myself, but Jeff gave my daughter a few driving lessons as this was her first "manual" car. I appreciated the quick paper processing, and the experience was friendly and professional! More

New car I just bought a new car from Stearns ford! Jeff Gray and John in sales helped me and answered all of my questions. At first they had ordered the car a I just bought a new car from Stearns ford! Jeff Gray and John in sales helped me and answered all of my questions. At first they had ordered the car and it was taking a long time so they called around and found me a car better than the one I ordered. I felt special because they took that extra time to get the car sooner for me. Chad Blalock in service has helped me learn all the features per my request instead of John and Jeff. I also get 6 free oil changes with the new car. John and Jeff have already called and checked on the new car and to make sure that I know I can call anytime to ask questions or if I need their help. We also take our Dodge Ram to stearns for service and they have always met our needs in every way. Chad Blalock always makes sure that it's done within a timely Manner and we are not spending the day at the dealership. Thanks to stearns for everything. More

Displeased with the aftercare. Make sure that you get an independent inspection of the vehicle. Even if it's passed inspection. ESPECIALLY make sure the tires are good. I had a horr Make sure that you get an independent inspection of the vehicle. Even if it's passed inspection. ESPECIALLY make sure the tires are good. I had a horrible experience and Delaine Kimrey wouldn't help. She sent us to the used car manager WHO NEVER returned our call to hear our concerns. As a public figure in the Burlington community I could use my influence to refer MUCH business. As a result of our poor treatment we are unable to do that. Our vehicle isn't safe and Delaine didn't care enough that it wasn't safe. She was NOT and advocate for us. More

Awesome experience Couldn't have had a better experience. Super nice and knowledgeable staff. Went out of their way to make things happen. Will be back for all my servic Couldn't have had a better experience. Super nice and knowledgeable staff. Went out of their way to make things happen. Will be back for all my service and sales needs. More

No Deception I purchased a used car from Stearns Ford - it was not a Ford, but that didn't matter, the great people there took care my needs, even on the first day I purchased a used car from Stearns Ford - it was not a Ford, but that didn't matter, the great people there took care my needs, even on the first day when I went to look at the car and it wasn't there, they made sure to set it up so the car was prepped and ready when I came back. The very nice Internet Sales lady was incredibly helpful and answered a lot of my questions. They allowed me to "borrow" the car for a couple of days to evaluate, and that, along with a fair price made my decision to buy easy. More

Best Dealership around My Husband and I got both our vehicle's at Stearns ford and we are very happy great customer service. they are straight out honest dealership and if t My Husband and I got both our vehicle's at Stearns ford and we are very happy great customer service. they are straight out honest dealership and if they can help you they will I feel Stearns went above and beyond to help us get the truck that we wanted.. Thank you Jennifer for calling us to get us our appointment even though we had to cancel the first appointment. and Tony Mabry thank you for helping us we could not have gotten a better deal. and Phil its always a pleasure to work with you. More