Stateline Subaru

The service center is manned by kindly polite folks. I want to give them 5 stars, but here’s why I’m not. The first summer I had my brand new Forester, the AC didn’t work. I went in for service and was I want to give them 5 stars, but here’s why I’m not. The first summer I had my brand new Forester, the AC didn’t work. I went in for service and was told something like: a factory setting hadn’t been activated so they charged it up for me. It did work last summer, but this summer, did not work again. Returned it( 6,000 miles on it , BTW), and this year I was told something like: we have better diagnostic equipment now, and you did have a leak. Got it home and a few weeks later, the rear hatch had an issue with the “pistons” that raise it and they had to be replaced. I am a senior citizen, living several towns away. I certainly hope I’m through with your lovely men for a while. More

The service received at this location has been top-notch so far. No complaints at all. so far. No complaints at all. More

Everyone was very helpful with helping us find the car we were looking for. Stephen showed us how to utilize all the amenities in the car and assisted us on a test drive as well. We were able to leave a coup were looking for. Stephen showed us how to utilize all the amenities in the car and assisted us on a test drive as well. We were able to leave a couple hours after we walked in with a brand new car that best fit our families needs. More

Steve Chaves is genuinely nice and very helpful. It seems that I did not sufficiently explain my allergy/sensitivity to the black dye used in the interior fabrics. While the new car I now have does It seems that I did not sufficiently explain my allergy/sensitivity to the black dye used in the interior fabrics. While the new car I now have does not have seats with black-dyed cloth -- and it took a while to locate a model that had this -- to my great dismay the entire interior roof is covered in the black cloth. I have no idea how this is going to work for me. I suspect it's not going to. It's too bad that my mentioning of my allergies/sensitivities was not enough, and that I should have been much, much, much more vocal in my expectations and far more assertive in asking for what I need in order not to have the symptoms I have from being enclosed in a small space with the (toxic to me) black dye. Not sure what to do, but I guess I'm stuck. This is an appalling disappointment. I tried to be as clear as possible. I don't know what more I could have done. More

Great, was informed along the way and had the work to my car completed Great car completed Great More

Efficient and on time Kept me updated on current progress and future repairs and the cost of those repairs. and future repairs and the cost of those repairs. More

I have no problem with them for the most part. They are usually thorough and upfront about any issues. They are usually thorough and upfront about any issues. More

I was treated with respect and kindness. I was very content with the job , and everything was done in a timely manner. I was very content with the job , and everything was done in a timely manner. More

Very nice the service person was very polite. It didn't take a long time either. It didn't take a long time either. More

I got right in next day for my issue and state line sent me a video of the mechanics findings and describe the action taken me a video of the mechanics findings and describe the action taken More