Stateline Subaru

Service deserving of more than 5 stars The problem started with a warranty issue that was taken care of very professionally. Right when they found out the service was going to take longer t The problem started with a warranty issue that was taken care of very professionally. Right when they found out the service was going to take longer than expected they reached out to me to offer me a complimentary vehicle which I took them up on as I had to get to work. Once done another issue arose in which they took the vehicle in immediately and called me back within 30 mins to take care of that issue. Believe it or not a third issue came to pass and the level of care mark showed was more than expected. He made sure that care didnt leave the dealership until he felt safe in my car. I dont know how many others would show that level of care for a customer. I can honestly say Mark is the singular reason I will stay with Subaru and suggest other people to go there. More

Had oil changed on the 16th Had oil changed on 16th of October and was left with oil stains all over my driveway and the smell of oil burning coining through my vents. When I wen Had oil changed on 16th of October and was left with oil stains all over my driveway and the smell of oil burning coining through my vents. When I went into the location they brought me out side do to the fact I was upset and wanted them to understand my concern my car is a 2018 not a 1988 and I felt like I was treated like a walk in customer paid 30000 from your dealership and felt like I was nothing. No can we pick up your car cause I understand your concern and worried there may be no oil . But instead it was can you bring it in tomorrow. Very upset More

Service Great service just wish prices were competitive. My husband has a Toyota and has his service through them. I don’t understand why your prices are so Great service just wish prices were competitive. My husband has a Toyota and has his service through them. I don’t understand why your prices are so much higher for same service? This is my second Subaru and I’d rather service my vehicle where I buy it but I’m afraid my husband has a point why pay more for same service? More

Thorough and pleasant Have been using this dealership for years and only have excellent feedback.They far exceed other dealerships that we have had experience with.We thin Have been using this dealership for years and only have excellent feedback.They far exceed other dealerships that we have had experience with.We think that Brian is an amazing person to work with and oversees everything to perfection. More

Maintenance I thought I had 1 more free service on my maintenance plan but it expired just a few days earlier so they worked with me and got a reduced rate and th I thought I had 1 more free service on my maintenance plan but it expired just a few days earlier so they worked with me and got a reduced rate and they washed the car. More

Regular oil change Short wait, Tech explained dashboard issue and washed/vacuumed car along with oil change. Appreciated bring notified & asked about bulb replacement. W Short wait, Tech explained dashboard issue and washed/vacuumed car along with oil change. Appreciated bring notified & asked about bulb replacement. Wait time was minimal and I declined ride to work More

First time leasing It was my first time leasing. I had gone to a few car dealers and left feeling frustrated. My experience with Subaru was great! I've bought many cars It was my first time leasing. I had gone to a few car dealers and left feeling frustrated. My experience with Subaru was great! I've bought many cars in my life and not felt that way at all. Thank you Subaru! More

New Subaru Alex was extremely awesome I would highly recommend him again.this is my familys9th Subaru from him .!!!alex was the most respectful person I’ve ever Alex was extremely awesome I would highly recommend him again.this is my familys9th Subaru from him .!!!alex was the most respectful person I’ve ever dealt with at a dealership. More

Subaru Forester Purchase Overall excellence on the sales side. Wing a new dealership, understood some delays that couldn’t be helped . They found the exact car and color that Overall excellence on the sales side. Wing a new dealership, understood some delays that couldn’t be helped . They found the exact car and color that inwanted and I had it within a week. On the day of purchase there was a delay on the financial side to process the purchase—Damian did all that he could to expedite this. More

Subaru 2018 My experience at Subaru was mediocre. The second I walked through the door I felt rushed. I was not allowed to ask about prices without first test dri My experience at Subaru was mediocre. The second I walked through the door I felt rushed. I was not allowed to ask about prices without first test driving the car because "if I dont love it" I'm wasting their time. The first sales consultant Damien was great and honest. The second person I spoke to was condisending and very fake. I'm very displeased by the second consultant. More